See all properties
Save

DoubleTree by Hilton Hotel New York City - Chelsea

4.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for DoubleTree by Hilton Hotel New York City - Chelsea

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room
Hypo-allergenic bedding, in-room safe, blackout curtains
Exterior
Penthouse, 1 King Bed, Non Smoking, Balcony
Suite, 1 King Bed, Non Smoking | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping
  • Laundry

Explore the area

Map
128 West 29th Street, New York, NY, 10001
  • 5th Avenue
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Macy's
    ‪7 min walk‬
  • New York, NY (LGA-LaGuardia)
    ‪29 min drive‬

Room options

View all photos for Room, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, Non Smoking

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, Balcony

Penthouse, 1 King Bed, Non Smoking, Balcony | View from room

Penthouse, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Non Smoking (Non-smoking)

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, Non Smoking (Non-smoking)

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

Hypo-allergenic bedding, in-room safe, blackout curtains

Room

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Room

Hypo-allergenic bedding, in-room safe, blackout curtains

Room

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hilton Garden Inn New York/Manhattan-Chelsea

Pet-friendly
Free WiFi
Air conditioning
Breakfast available
4.1 out of 5, Very good, (2422)
The price is AU$296
for 1 room
includes taxes & fees
7 Feb - 8 Feb
Hilton Garden Inn New York/Manhattan-Chelsea

About the area

New York

With a stay at DoubleTree by Hilton Hotel New York City - Chelsea, you'll be centrally located in New York, within a 10-minute walk of 5th Avenue and Madison Square Garden. .This hotel is 0.8 mi (1.3 km) from Empire State Building and 1 mi (1.7 km) from Chelsea Market.

What's nearby

  • Madison Square Garden - 6 min walk
  • Empire State Building - 9 min walk
  • Broadway - 13 min walk
  • Times Square - 13 min walk
  • Grand Central Terminal - 3 min drive

Getting around

  • 28 St. Station (7th Av.) - 3 min walk
  • New York W 32nd St. Station - 4 min walk
  • LaGuardia Airport (LGA) - 39 min drive

Restaurants

  • ‪Skirt Steak - ‬2 min walk
  • ‪L'Amico - ‬2 min walk
  • ‪ICHIRAN Midtown - ‬5 min walk
  • ‪Ajisen Ramen - ‬4 min walk
  • ‪The Fleur Room - ‬3 min walk

About this property

DoubleTree by Hilton Hotel New York City - Chelsea

Hotel with a 24-hour fitness center, a quick walk to Madison Square Garden
DoubleTree by Hilton Hotel New York City - Chelsea offers 236 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This New York hotel provides complimentary wireless Internet access. 32-inch flat-screen televisions come with premium cable channels and pay movies. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Refrigerators and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 236 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have designer toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and coffee/tea makers.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and concierge services.
Satisfy your appetite for dinner at the hotel's restaurant, or stay in and take advantage of the room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order breakfasts are available daily from 6:30 AM to 11:00 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
DoubleTree by Hilton Hotel New York City - Chelsea has a restaurant serving breakfast and dinner.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible van parking available
  • Off-site parking within 0.1 mi (USD 50 per day)
  • Limo/town car service

Food and drink

  • Cooked-to-order breakfast available for a fee daily 6:30 AM–11:00 AM: USD 18-25 for adults and USD 18-25 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • 24-hour fitness centre

Family friendly

  • Laundry facilities
  • Fridge

Conveniences

  • Lift
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 91
  • Phone accessibility kit
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 76
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a deposit of USD 50 per stay
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 18 to 25 for adults, and USD 18 to 25 for children
  • Nearby parking fee: USD 50 per day (656 ft away)
  • Pet deposit: USD 50 per stay
  • Pet fee: USD 50 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit and window guards

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Hotel New York City Chelsea
DoubleTree Hilton New York City Chelsea
DoubleTree New York City Chelsea
Hilton New York City Chelsea
DoubleTree Hilton New York City Chelsea Hotel
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton New York City Chelsea
DoubleTree by Hilton Hotel New York City Chelsea
DoubleTree by Hilton Hotel New York City - Chelsea Hotel
DoubleTree by Hilton Hotel New York City - Chelsea New York

DoubleTree by Hilton Hotel New York City - Chelsea Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 601 out of 1487 reviews" "
Rating 8 - Good. 406 out of 1487 reviews" "
Rating 6 - Okay. 274 out of 1487 reviews" "
Rating 4 - Poor. 117 out of 1487 reviews" "
Rating 2 - Terrible. 89 out of 1487 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Tracy

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
All I can say is thank goodness we were only on the 5th Floor because we had to take the stairs ALOT due to only one working elevator that is used for guests and staff. The front desk and workers were great but the elevator situation was beyond frustrating.
Stayed 3 nights in Oct 2024

4/10 Poor

René

The elevator wasn’t working for my whole stay.
Stayed 7 nights in Oct 2024

2/10 Terrible

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mary, Brookline

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel rooms are small, but typical of New York City. The staff was friendly and accommodating. However, the hotel has only 2 elevators and it's a 27 floor building. The two elevators are used by the staff as well as guests. During our stay, one elevator was out the entire time. The other elevator was often overloaded and had long waits or was also out of order. We ended up walking up and down 18 stories several times. If you are not able to do LOTS of stairs, do not stay at this hotel.
Stayed 3 nights in Oct 2024

4/10 Poor

Shawn

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff was not helpful. Elevator was broken and staff just stood there instead of showing us where the stairs were. Appalled at how lazy the front desk staff were.
Stayed 3 nights in Aug 2024

10/10 Excellent

Bhupesh

Stayed 1 night in Oct 2024

6/10 Okay

Maria

Liked: Staff & service
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Go with another hotel but amazing view
I recently stayed at a hotel in New York, and while there were some redeeming qualities, overall my experience was quite disappointing. ## Location The location of the hotel was excellent. It was conveniently situated near various attractions, making it easy to explore the city. ## Cleanliness The rooms were clean and well-maintained, which is always a plus when traveling. ## Lifts However, the issues with the lifts significantly impacted our stay. The hotel only had two lifts, and unfortunately, one was out of service for the entire stay (5 days). The second lift also stopped working on our first day, forcing us to climb 19 floors multiple times. For anyone with accessibility needs, I would strongly advise against staying here. ## Staff The staff was decent but did not meet the standard I expected, especially compared to other hotels like Doubletree. Their service felt lackluster and unremarkable. ## Overall Impression The only highlights of our stay were the stunning view from our room and the prime location. Unfortunately, these positives weren't enough to outweigh the inconveniences we faced. If I were to return to New York, I would not choose this hotel again, nor would I recommend it to others.
Stayed 5 nights in Oct 2024

10/10 Excellent

Stacy, Orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities
During our stay onky one elevator was working and for over 24 hours, both elevators were not working. Completely insane. My husband and I were in town for his follow up dr appointments with Memorial Sloan Kettering after his surgery following his 3rd cancer battle. Simply assuming everyone can physically hike up stairs to their hotel room is unacceptable. The following day they gave us free water for the inconvenience. The girl at the desk didn't even look at us when asked what was going on. Definitely won't stay again when we come back in 3 months.
Stayed 4 nights in Oct 2024

2/10 Terrible

Ashlie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
There were only (2) elevators and one of them was broken the entire time. Some of the days, both elevators were down and we had to go up and down (22) flights of stairs and it seemed that the staff didn’t care. They didn’t offer help with luggage and they were certainly not happy. One staff walked out and quit calling a customer a B word while we were waiting over (20) mins for the one elevator in the lobby. The room had an old fashioned air con and it made the room smell like mildew and mold. The bathroom was clean, that’s about the only positive I can say about our stay. We will never stay at a Double tree again because of the lack of care they showed their guests. Things happen, I understand that but show some compassion and kindness especially in the hospitality industry.
Stayed 2 nights in Oct 2024

2/10 Terrible

Glorybell

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Keisuke

Stayed 4 nights in Sep 2024

4/10 Poor

zoe, Mount Royal

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
DO NOT STAY HERE!!! The elevators don’t work. They haven’t worked for months!! The hotel staff is amazing, but what can they do. The elderly are stuck with luggage not being able to go up or down. We were on the 15th floor and had to go up and down by foot!! Every time!! One time a man got stuck for an hour in the elevator. Very very bad situation. This is unacceptable. I read older reviews and the problem wasn’t new. FIX THE DAMN ELEVATORS HILTON!!!!!!!!!
Stayed 2 nights in Oct 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The two lifts are very slow and then one broke…. Not fixed for at least 3 days
Stayed 5 nights in Oct 2024

10/10 Excellent

Dvon

Stayed 2 nights in Aug 2024

10/10 Excellent

Praneet

.
Stayed 2 nights in Jul 2024

8/10 Good

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I suppose I don’t understand why a hotel makes quite a bit from their rooms have to charge such high prices for drinks at the bar and even $3 for bottled water in the room etc ?
Stayed 2 nights in Oct 2024

8/10 Good

Daniela

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Fiona

Travelled with family and small children
Liked: Staff & service
Ok first time travelling to New York with kids from the UK and somethings definitely worried me. The elevators and stairs where not secure meaning anyone off the street can walk in and use them. I work in a hotel and our elevators etc and all doors near reception are only accessible via a guest or worker key card. This hotel doesn't have that. Anyone can use the elevators which was rather worrying. Considering there is plenty homeless and mental health issues from people literally outside the hotel, a few steps up the street we saw people drugged up and rough sleeping. Even in the hotel courtyard where guests can sit, early in the morning we had some people from the street just casually sit. I think security definitely needs updated. I do feel the price was too much considering the area is run down somewhat and room was basic and non secure entrances. Other than that, the hotel was great. Coffee machine and fridge where not in use in our room (considering the price I paid. Fresh coffee was available at reception. The housekeeping was amazing, room was fresh and clean every time we can back with fresh cold bottled water. So that was fantastic, housekeeping team deserve a lot of praise. I did have an emergency on my first day where I had to call back to the UK but my mobile hadn't connected to the American network, I asked reception if I could make an international call back to the UK and it was a NO! Absolutely no help whatsoever. Other than that, good for sight seeing

10/10 Excellent

Benjamin

Liked: Property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

mahmud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Zaniko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Oct 2024

8/10 Good

Gabriela

Stayed 4 nights in Oct 2024