Arrived 20 minutes before check in time , was sent away without even checking if the room was ready.
Bedroom decor good and has been updated , bathroom , corridors and public areas very dated.
Asked for something from another menu on room service , flat no without even checking.
7.5 tray charge, daylight robbery , 4,5 for frozen chips
So all in all , expectation downtown abbey ish,and a peak price point, reality average motel stay, mediocre at best.
Leisure facilities and spa were very good and would go for a day spa but not stay over.