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Hotel Mahoroba

3.5 star property

Photo gallery for Hotel Mahoroba

Hot springs
Spa
Front of property - evening/night
Spa
Spa

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Explore the area

Map
65 Noboribetsu Onsen-cho, Noboribetsu, Hokkaido, 059-0551
  • Jigokudani
    ‪7 min walk‬
  • Noboribetsu Bear Park
    ‪11 min walk‬
  • River Oyunuma Natural Footbath
    ‪14 min walk‬
  • Tomakomai (QTM)
    ‪43 min drive‬

Room options

View all photos for Suite Room with Private Bath "MUKUGE", Non Smoking

Suite Room with Private Bath "MUKUGE", Non Smoking | Living area

Suite Room with Private Bath "MUKUGE", Non Smoking

  • 64 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Japanese Style Twin Room, Non Smoking (No Single Use)

Japanese Style Twin Room, Non Smoking (No Single Use)

Japanese Style Twin Room, Non Smoking (No Single Use)

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite Room with Private Bath "KAEDE", Non Smoking

Suite Room with Private Bath "KAEDE", Non Smoking | Living area

Suite Room with Private Bath "KAEDE", Non Smoking

  • 64 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 King Bed

View all photos for Suite Room with Private Bath "NIRE", Non Smoking

Suite Room with Private Bath "NIRE", Non Smoking | Living area

Suite Room with Private Bath "NIRE", Non Smoking

  • 64 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 1 King Bed

View all photos for Japanese & Western Style Room, Smoking (No Single Use)

Japanese & Western Style Room, Smoking (No Single Use)

Japanese & Western Style Room, Smoking (No Single Use)

  • 48 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Suite Room with Private Bath "ENJYU", Non Smoking

Suite Room with Private Bath "ENJYU", Non Smoking | Living area

Suite Room with Private Bath "ENJYU", Non Smoking

  • 64 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Connecting Room, Smoking (No Single Use)

Connecting Room, Smoking (No Single Use)

Connecting Room, Smoking (No Single Use)

  • 68 sq m
  • Sleeps 6
  • 2 Large Twin Beds and 4 Twin Futons

View all photos for Suite Room with Private Bath "KUNUGI", Non Smoking

Suite Room with Private Bath "KUNUGI", Non Smoking | Living area

Suite Room with Private Bath "KUNUGI", Non Smoking

  • 64 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Japanese Style Room (10Tatami), Non Smoking (No Single Use)

In-room dining

Japanese Style Room (10Tatami), Non Smoking (No Single Use)

  • 34 sq m
  • Sleeps 5
  • 4 Twin Futons

View all photos for Suite Room with Private Bath "NARA", Non Smoking

Suite Room with Private Bath "NARA", Non Smoking | Living area

Suite Room with Private Bath "NARA", Non Smoking

  • 64 sq m
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Standard Twin Room, Non Smoking (No Single Use)

Premium bedding, in-room safe, desk, free WiFi

Standard Twin Room, Non Smoking (No Single Use)

  • 24 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the area

Noboribetsu

Located in Noboribetsu (Noboribetsuonsencho), Hotel Mahoroba is within a 15-minute walk of Jigokudani and River Oyunuma Natural Footbath. .This ryokan is 24.1 mi (38.8 km) from Lake Toya and 2.9 mi (4.7 km) from Date Jidaimura.

What's nearby

  • Jigokudani - 7 min walk
  • Noboribetsu Bear Park - 11 min walk
  • Date Jidaimura - 5 min drive
  • Lake Kuttara - 6 min drive
  • Noboribetsu Marine Park Nixe - 7 min drive

Getting around

  • Noboribetsu Station - 10 min drive
  • New Chitose Intl. Airport (CTS) - 60 min drive

Restaurants

  • ‪レストラン リバティ - ‬1 min walk
  • ‪温泉市場 - ‬3 min walk
  • ‪ミルキィー ハウス - ‬1 min walk
  • ‪らうめん 北京亭 - ‬12 min drive
  • ‪レストラン グリーンテラス - ‬1 min walk

About this property

Hotel Mahoroba

Noboribetsu ryokan in Noboribetsuonsencho with a nightclub and a sauna
Hotel Mahoroba offers 398 accommodations with safes and slippers. Beds feature premium bedding. Flat-screen televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

This Noboribetsu ryokan provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the ryokan include a hot tub and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. The ryokan bathing area is open 24 hours. There are hot springs on site.
Stay in one of 398 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Be sure to enjoy recreational amenities, including hot springs, a nightclub, and a hot tub. This ryokan also features complimentary wireless internet access, an arcade/game room, and a vending machine. Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy a satisfying meal at Restaurant Liberty serving guests of Hotel Mahoroba.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and an elevator. Free self parking is available onsite.
Restaurant Liberty - This buffet restaurant serves breakfast and dinner.

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Height restrictions apply for on-site parking
  • Local area shuttle (surcharge)

Restaurants on site

  • Restaurant Liberty

Things to do

  • Arcade/games room
  • Hot springs
  • Nightclub
  • Sauna
  • A hot tub

Family friendly

  • Arcade/games room
  • Mini-fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Vending machine

Guest services

  • 24-hour front desk
  • Daily housekeeping

Business services

  • A meeting room

Spa

  • 24-hour public bath access
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • Digital channels
  • Flat-screen TV

Food and drink

  • Mini fridge

More

  • Desk
  • Free local calls
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests must be at least 20 years to stay in a smoking room.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note this property does not accept single-occupancy bookings.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mahoroba
Hotel Mahoroba Noboribetsu
Mahoroba Hotel
Mahoroba Noboribetsu
Hotel Mahoroba Noboribetsu, Hokkaido
Mahoroba Hotel Noboribetsu
Mahoroba
Hotel Mahoroba Noboribetsu

Hotel Mahoroba Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 467 out of 1003 reviews
Rating 8 - Good. 389 out of 1003 reviews
Rating 6 - Okay. 104 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 16 out of 1003 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Julie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I stairs at the Japanese style room. I have been japan many times and this is the most dirty bathroom I seen. Before I check out I used my old toothbrush and try to clean the sink. I am curious to see if the sting is removable or not. Sure enough those dirt came off. If you want a clean room from this hotel you need to spend the money. It seems like they only spent time and effort to maintain the most expensive rooms. My friends who traveles with me spend the money and stay in a room with private Osen and their room is clean. The price difference between our rooms were 3 times the amount. This hotel is showing its age. The public Osen is clean. I only have complain towards the cleanliness of the room. The meals are good. All I can say is go to the public bath to take your bath and don't use the washroom if you stay in room at the lower price tier.
Stayed 1 night in Oct 2024

10/10 Excellent

Yueyue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing stay
It was a big hotel and there were large groups, but the hotels managed well. The car park was automatic and there was staff guiding you. The buffet was busy but food was sufficient. The quality was better than expected and we even had crab legs included. I didn't expect as I saw somewhere mentioned it was withdrawed. The room was spacious. The onsen was exceptional with plenty of varieties.
Stayed 1 night in Oct 2024

4/10 Poor

Pa

Disliked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Guoying

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice onsen
Stayed 2 nights in Oct 2024

8/10 Good

Sam

Liked: Amenities
Wonderful hot springs
Stayed 3 nights in Oct 2024

6/10 Okay

Charis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The unique point about the property is that the onsen has a wide offerings and of different temperature. This is the only reason that I booked this hotel again. However, the buffet food standard and variety has dropped drastically. The last time I went was in Oct 2019 and the crab legs in the cup had 3-4 variety. Now it has 1 variety. The quality of the food was better and the variety was better too. There was short of staff in the dining hall and for the morning breakfast buffet, almost every dining table was not cleared and we had to clear the plates and trays on our own. You can see that the number of staff is greatly outnumbered by the number of guest.
Stayed 1 night in Sep 2024

8/10 Good

YUNGKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Careen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant for buffet dinner was crowded, food runs out with slow replenishment , too many tourist groups. Did not enjoy the dining vibe. Room was well maintained and clean though.
Stayed 1 night in Sep 2024

10/10 Excellent

Tzvi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing and enjoyable. Much higher standard than most of our trip - we are not usually the fancy hotel, hang out and relax types - but we really enjoyed our stay.
Stayed 1 night in Jul 2024

4/10 Poor

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit Noboribetsu Onsen but do not stay here
The room smelled of mildew and everything was old. There were a couple hairs on the floor and one in the bed. The bathroom had mold in it. The hotel itself is old with an oddly large parking/driving area out front that was often filled with buses and taxis which made entering very uncomfortable. When we returned to the hotel 30 minutes after checking out to ask for a taxi they acted like they had never seen us before and asked if we had stayed at the hotel before being willing to call us a taxi. The town itself is amazing, especially Jugokudani, the hiking trails, and the bear park.
Stayed 1 night in Aug 2024

8/10 Good

Tao

Liked: Cleanliness, staff & service, property conditions & facilities
Like the outdoor onset
Stayed 2 nights in Aug 2024

10/10 Excellent

JOHN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful visit and stay for my family! The onsen was fantastic and my kids really enjoyed the onsen water slide! I had never seen such a thing before! The dinner was incredible and included all you can eat crab legs. Breakfast was also delicious. Walking distance to hell valley. My only, and very minor, complaint is that the dinner buffet charged for soft drinks, which seemed a little kechi.
Stayed 1 night in Jul 2024

10/10 Excellent

Yiju

Stayed 1 night in Jul 2024

10/10 Excellent

herman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ll be back….
Rooms are clean staff are friendly and helpful convince to the restaurants and attractions. Breakfast buffet was amazing.
Stayed 1 night in Jun 2024

10/10 Excellent

SANGIM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Debbie

Stayed 1 night in May 2024

8/10 Good

Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid extra for a suite and it was very nice, highly recommended although quite expensive, food was decent but you can get much better in town
Stayed 1 night in Feb 2024

10/10 Excellent

Qifeng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

vee how

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Very large hotel catering to big tour groups. Noisy and rowdy.. Only exception is its near to the train station. We opted for buffet breakfast and dinner but were given 2 hour timeslot each time - either very early or very late timing. No flexibility at all. Asked for extra pillow, just a flat 'no pillow' answer. Room is quite big but looks rundown. Will not stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Juan Lorenzo

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Great amenities -- lots of baths and an arcade in the basement floor.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a convenient spot. We booked an onsen room and it was worth every penny. Kids loved having their own bath on the balcony. Public baths also exceptional.
Stayed 2 nights in Dec 2023

8/10 Good

Jian Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Yong Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at Hotel Mahoroba - and it delivered on almost everything as expected. The hotel rooms were clean, the staff was polite and the baths were enjoyable. One thing to note - there are 2 different meal options - there are buffets at Liberty Room and Green Terrace. I've tried both, both are good. But I can't seem to fully understand the differences and the website doesn't provide enough clarity.
Stayed 2 nights in Sep 2023