The shuttle bus itself to airport is good and convenient , however, what I wanna point out is the bus driver. We had a lot of luggages and were struggling with the trolley on the slope to the bus, it was raining, we could hardly manage to get the trolley to the bus, out of my surprise, the bus driver was just standing beside the bus 5 meters away watching us and didn't show any interest in giving us a hand at all. He didn't help us with loading and unloading our luggages at all either, just standing beside us and watching us struggling with the luggages ourselves. This is not the kind of a Japanese hotel service we experienced and expected at all. Even the public bus driver would have been offering help with luggages. Front desk service was good, but the shuttle bus driver, I hope your hotel could do something with the shuttle bus service to improve customer experience.