6/10 Okay
Deborah, Ashburnham
Travelled with partner
23 Oct 2024
Liked: Cleanliness, staff & service
Make sure you're not put in a handicapped-accessible room unless you need it! We were, w/o need or request, and this is a massive hotel (so I'm sure it was not b/c they were so full). The bed was very low, there was no vanity in the bathroom, just a small table, and there was no fridge in the cabinet where it should have been. I requested one, was told it would be there soon (though "there's a language barrier w/ housekeeping") and a guy arrived with an industrial fan. He returned w/ a small fridge, when I showed him what was needed, and he returned with a fridge that didn't fit in the cabinet. So, we had that ugly box sitting on the floor outside the cabinet! I requested a room change but was assured that it would be handled.
The room was "Spartan." Not one decorative item on the walls, and all grays (with a burnt-orange chair, fortunately). I think it's just been remodeled...tho the fridge cabinet is too small for a small fridge!
Cocktail lounge was incredibly noisy, so we went to the back dining room...just as raucous, so we chose to eat in the bar. The food was great!
Unfortunately, the room was not.
Deborah
Stayed 1 night in Oct 2024