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Not a luxury hotel but nicer than the hotels in the area. Rooms were clean, staff very friendly and accommodating. Continental breakfast was great, and the area was kept clean.

Everyone was very polite

Jessica at the front desk was so welcoming, accommodating and delightful! She exemplified excellence in customer service and is friendly and helpful 😀

Excellent service

The stay was a very nice place and we will be coming back with the whole family next time.

We were traveling through New England and were looking forward to spending some time exploring the pond. We’d already been at the coast and were headed to more mountains and hiking inland over the rest of the week. We arrived and found they had put the paddleboards and kayaks away for the season. The neighbors on the cove still had lots of water toys set up. When we called, we were told that they put the Paddleboards and kayaks away October 1st. There was no mention of that in the listing and this was the reason we chose this property so we were very disappointed. We then realized that there were dryer sheets scattered all around, under couch pillows and cushions, in kitchen drawers. It anppears they were closing up for the season. We also had no hot water in the shower for a time period. The property managers send someone out late that afternoon to fix the hot water issue. I had to call the property manager back for updates instead of them reaching back out to me. We were given a small credit back on our rate. I will be cautious renting properties from this property company again. I’ll probably give them another chance somewhere else but only one.