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Moon Palace Jamaica – All Inclusive

5.0 star property
VIP Access
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Moon Palace Jamaica – All Inclusive

4 outdoor pools, pool loungers
4 outdoor pools, pool loungers
Exterior
Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free
Breakfast, lunch, dinner served; international cuisine, pool views

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Housekeeping
  • Gym

Explore the area

Map
Main Street, Ocho Rios, Saint Ann
  • Ocho Rios Craft Market
    3 min walk
  • Ocho Rios Clock Tower
    5 min walk
  • Pier 8
    1 min walk
  • Ocho Rios (OCJ-Ian Fleming Intl.)
    23 min drive

Room options

View all photos for Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

Superior Governor Suite Ocean View - King Size Bed

  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Living area

Superior Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 161 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

Superior Family Partial Ocean View - Kids & Teens Free

  • 60 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

Superior Walk Out Suite Ocean View - Kids & Teens Free

  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

Superior Honeymoon Suite Ocean View - King Size Bed

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Deluxe Ocean View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Superior Deluxe Ocean View with Balcony - Kids & Teens Free

  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View with Balcony - Kids & Teens Free

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View with Balcony - Kids & Teens Free

  • 30 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Resort View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Resort View

  • 28 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

Superior Junior Suite Ocean View - Kids & Teens Free

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Ocean View

Premium bedding, free minibar, in-room safe, individually furnished

Deluxe Ocean View

  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

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About the area

Ocho Rios

With a stay at Moon Palace Jamaica – All Inclusive in Ocho Rios, you'll be on the beach, within a 10-minute drive of Dunn's River Falls and Ocho Rios Clock Tower. .This all-inclusive property is 0.6 mi (1 km) from Ocho Rios Craft Market and 0.7 mi (1.2 km) from LandMark Plaza.

What's nearby

  • Turtle Beach - 6 min walk
  • Mahogany Beach - 16 min walk
  • Ocho Rios Fort - 4 min drive
  • Mystic Mountain - 5 min drive
  • Dunn's River Falls - 7 min drive

Getting around

  • Sir Donald Sangster Intl. Airport (MBJ) - 101 min drive

Restaurants

  • ‪Boulangerie - ‬4 min walk
  • ‪Miss T's Kitchen - ‬6 min walk
  • ‪Cafe Express - ‬10 min walk
  • ‪Mother`s - ‬4 min walk
  • ‪Passage To India - ‬11 min walk

About this property

Moon Palace Jamaica – All Inclusive

Luxury property on the beach, with 4 outdoor pools
Moon Palace Jamaica – All Inclusive offers 705 air-conditioned accommodations with iPod docking stations and free minibar items. Each accommodation is individually furnished. Beds feature premium bedding. Smart televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWE Spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 705 individually furnished guestrooms, featuring iPod docking stations and Smart televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Relax at the full-service spa, where you can enjoy body treatments and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, a nightclub, and a sauna. Additional features at this property include complimentary wireless internet access, concierge services, and an arcade/game room.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buccaneers Reef, a restaurant where you can take in the pool view, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the bar/lounge, the beach bar, or one of 2 swim-up bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Buccaneers Reef - Overlooking the ocean and pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Gondola - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Pier 8 - Overlooking the pool, this restaurant specializes in seafood and serves lunch and dinner. Open daily.
Momo - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Boulangerie - Onsite coffee shop. Open 24 hours. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Land activities

Fitness facilities

Lessons/classes/games

Aerobics
Bartending
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Buccaneers Reef
  • La Gondola
  • Pier 8
  • Momo
  • Boulangerie

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Table tennis

Family friendly

  • 4 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Handrails in stairwells
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 40-inch smart TV
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Airport shuttle fee: JMD 10000 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

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Moon Palace Jamaica – All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 696 out of 1393 reviews" "
Rating 8 - Good. 307 out of 1393 reviews" "
Rating 6 - Okay. 193 out of 1393 reviews" "
Rating 4 - Poor. 90 out of 1393 reviews" "
Rating 2 - Terrible. 107 out of 1393 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, customer service is excellent. Was very proud to be a Jamaican after dealing with my own people in this way.
Stayed 2 nights in Sep 2024

4/10 Poor

Saba

Liked: Cleanliness
Disliked: Staff & service, amenities
The food was horrible in every restaurant even at the wedding I attended. The staff wasn’t friendly in the dining areas.
Stayed 3 nights in Sep 2024

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, took my o their for her birthday and they made her feel very special
Stayed 3 nights in Sep 2024

2/10 Terrible

Renardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff are so impolite. They behave as if they hate their job and just doings it because of a lack of choice. Management is so u welcoming. I called the hotel and they say i could have someone to decore my room for my gf birthday. Then when i came and the decor person came they couldn't enter the propert unless purchased a day pass. The attraction amenties i saw online wasnt working when i got here. The room dusty. The building shows evident of damage such as cracks in walls, damage fixtures etc. The bathrooms were so messy. The floor was slippery. The life guards are so unprofessional.... they are being pervertise to females in swimwears. The restaurants are not so bad but the wait for food in unbelievable. I honestly waste my money coming here.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shanelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Sep 2024

10/10 Excellent

felix

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

10/10 Excellent

Dianya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Sep 2024

10/10 Excellent

Sasha

Liked: Cleanliness, staff & service, property conditions & facilities
Service provided by the staff is top tier. Great family experience with options for everyone.
Stayed 1 night in Sep 2024

8/10 Good

Tracy Ann

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I had a great time. The staff are so pleasant ☺️
Stayed 2 nights in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Property conditions & facilities
Lot of good food! Service went out of there way for requests. Staff were friendly. Plenty of activities to do and see.
Stayed 1 night in Sep 2024

10/10 Excellent

Sheryl

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Sashree

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was amazing. Facility and staff great but food was definitely sub par.
Stayed 1 night in Sep 2024

10/10 Excellent

joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasant experience
Stayed 2 nights in Sep 2024

10/10 Excellent

Darian

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with great service!
Stayed 2 nights in Sep 2024

2/10 Terrible

Jonathan, las vegas

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I had the displeasure of experiencing being singled out because my partner and I are gay, travelled with a group of 90 people who were there to celebrate my nephew's wedding. I understood going in to Jamaica that we should not show any signs of public displays of affection, and we respected the islands backward laws...not even sleeping in the same bed every night of our vacation. But out of 90 visiting and staying at Moon palace, only 4 waited 3.5 hours to be checked into our rooms when check-in was 3pm. And all 4 were gay. Isn't that odd. And you might ask how they knew we were gay. After checking in, and during the 3.5 hours waiting to get in our room, we sat down and heard the "timeshare" spiel with one of Moon's employees, who mentioned she had my social media address already, then asked both my partner and I where our wives are this week. The same question was also asked to the other gay couple. Point is, they already knew. This was the start of our "One Love" vacation. So we spent $2000 on veiled homophobia. But still had great time with our families. Thank you J.Deardoff
Stayed 4 nights in Aug 2024

8/10 Good

D'Avva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and amazing staff that goes the extra mile to ensure you have a good time. I wish there were more vegetarian options at all of the locations. The buffet was my least favorite food option. Room service was pretty great and I loved being able to get food at all hours after drinking so much.
Stayed 4 nights in Sep 2024

8/10 Good

mark

Stayed 1 night in Aug 2024

10/10 Excellent

Norma

Stayed 1 night in Aug 2024

2/10 Terrible

Cindy

Stayed 7 nights in Aug 2024

6/10 Okay

Seraphia

Travelled with family and small children
The property was great but we had a medical emergency which could have been handled better. Some improvement is needed in this area.
Stayed 1 night in Sep 2024

10/10 Excellent

Ieischa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the properly!
Stayed 5 nights in Sep 2024

10/10 Excellent

Jill Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time and the employees were fantastic!
Stayed 6 nights in Aug 2024

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were very hospitable and had great customer service. Just wish the shows were longer and more pool activities. Would definitely recommend staying here very family friendly.
Stayed 2 nights in Sep 2024

8/10 Good

Osbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Parbhu

Liked: Cleanliness, staff & service, property conditions & facilities
Was a beautiful experience
Stayed 4 nights in Aug 2024