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This hotel was excellent - fantastic and helpful service, very clean both in the rooms and in the common areas, great food, serene atmosphere, and generously sized rooms. Our room had a balcony with a private onsen, which was absolutely worth the splurge. The view was beautiful. I was pleasantly surprised by how comfy the futons were when we slept. The location was convenient to the bus lines but still so peaceful and quiet. 10/10 stars, without hesitation. I would love to come back!

Z

A great location right on the lake in Hakone. Although it looked to be fully booked we did not see other guests and it was lovely and peaceful. We stayed for 3 nights and were fortunate to see Mt Fuji for two days of our stay. The onsen in the room was amazing, we used it twice a day or more, so relaxing. It could fit two people, and we loved how the doors opened up to look at the view. We were on level 2 and if you can I would suggest trying to get a room level 3 or higher as we did have some maple trees which partially obstructed our view. It was still lovely but you would have a clear view of the lake and beyond from the floors above. It was easy walking across the road to 7-11, or to the couple of restaurants in the area. The complimentary drinks and snacks was a lovely touch. We appreciated the in-room washing machine, and the big projector tv was great. A very relaxing place to stay in the middle of our Japan trip.

Great experience in Hakone. Staff was excellent. Food good. Transportation by hotel worked well.

Property was nestled across the bridge under wide flowing creek. Walking distance from train station. Pleasant atmosphere… Relaxing Hot springs spa. No wonder why its been there since eighteen hundred years.

Hotel Okada has an agreement with the hotspring spa next door. This was wonderful and unexpected. There is a convenient shuttle that goes to town for a very reasonable price. But there was no air-conditioning, so be careful going there if it is a hot season.