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ANA InterContinental Beppu Resort & Spa, an IHG Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for ANA InterContinental Beppu Resort & Spa, an IHG Hotel

Exterior
View from room
Poolside bar
Outdoor pool, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)
Lobby

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Hot tub
  • Spa
  • Pool
  • Room service

Explore the area

Map
499-18 Oaza Kannawa, Beppu, Oita, 874-0000
  • Myoban Onsen
    3 min walk
  • elements
    1 min walk
  • Kamegawa Station
    16 min drive
  • Oita (OIT)
    41 min drive

Room options

View all photos for Classic Room, 2 Double Beds, Club lounge access (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, Club lounge access (Beppu City View)

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed (Beppu City View, Top Floor)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed (Beppu City View, Top Floor)

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View, Top Floor)

  • 68 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Classic Room (Upgraded)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room (Upgraded)

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed, Club lounge access (Private Onsen)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed, Club lounge access (Private Onsen)

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Premium bedding, down duvets, memory-foam beds, free minibar items

Suite

  • 85 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room

  • 62 sq m
  • Mountain view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Panorama)

Suite (Panorama) | Bathroom

Suite (Panorama)

  • 145 sq m
  • Ocean view
  • Sleeps 3
  • 1 Twin Bed

View all photos for Classic Room, 1 King Bed (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 1 King Bed (Beppu City View)

  • 68 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite (Panorama)

Premium Suite (Panorama)

Premium Suite (Panorama)

  • 212 sq m
  • Ocean view
  • Sleeps 4
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds, Club lounge access (Private Onsen)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, Club lounge access (Private Onsen)

  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club lounge access (Dining, Hot Tub)

Suite, 1 Bedroom, Club lounge access (Dining, Hot Tub)

Suite, 1 Bedroom, Club lounge access (Dining, Hot Tub)

  • 96 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds, City View (Beppu City View)

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds, City View (Beppu City View)

  • 68 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Club lounge access (Dining, Private Onsen)

Suite, 1 Bedroom, Club lounge access (Dining, Private Onsen) | Bathroom

Suite, 1 Bedroom, Club lounge access (Dining, Private Onsen)

  • 102 sq m
  • Ocean view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room, 2 Double Beds

Premium bedding, down duvets, memory-foam beds, free minibar items

Classic Room, 2 Double Beds

  • 62 sq m
  • Mountain view
  • Sleeps 3
  • 2 Double Beds

Similar properties

Exterior

Beppu Hattou Onyado Nono Beppu

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.7 out of 5, Exceptional, (157)
The price is AU$427
for 1 room
includes taxes & fees
2 Jan - 3 Jan
Beppu Hattou Onyado Nono Beppu

About the area

Beppu

Located in Beppu, ANA InterContinental Beppu Resort & Spa, an IHG Hotel is in the mountains, a 4-minute drive from Hells of Beppu and 8 minutes from Beppu Tower. .This luxury hotel is 6.3 mi (10.1 km) from Takegawara Onsen and 7.8 mi (12.5 km) from Kijima Kogen Park.

What's nearby

  • Hells of Beppu - 4 min drive
  • Sea Hell Hot Springs - 4 min drive
  • Beppu Tower - 8 min drive
  • Takegawara Onsen - 9 min drive
  • Kijima Kogen Park - 12 min drive

Getting around

  • Kamegawa Station - 16 min drive
  • Beppu Station - 20 min drive
  • Oita Airport (OIT) - 41 min drive

Restaurants

  • ‪岡本屋売店 - ‬11 min walk
  • ‪明礬うどん - ‬2 min drive
  • ‪レストラン海 - ‬4 min drive
  • ‪Cafeteria Umi - ‬4 min drive
  • ‪山地獄 - ‬4 min drive

About this property

ANA InterContinental Beppu Resort & Spa, an IHG Hotel

Luxury hotel with 2 restaurants and a full-service spa
ANA InterContinental Beppu Resort & Spa, an IHG Hotel offers 89 air-conditioned accommodations with MP3 docking stations and minibars (stocked with some free items). Rooms open to balconies. Accommodations offer separate dining areas. Memory foam beds feature down comforters and premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

This Beppu hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Guests under 17 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

HARNN Heritage Spa has 3 treatment rooms including rooms for couples. Services include massages. The spa is equipped with a spa tub. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). There are 2 hot springs open between 5:00 AM and midnight.

Make yourself at home in one of the 89 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wired and wireless internet access is available. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages. You can take advantage of recreational amenities such as hot springs, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
Enjoy local and international cuisine at Elements, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, express check-out, and complimentary newspapers in the lobby. This hotel has 4 meeting rooms available for events. A train station pick-up service is provided at no charge, and free valet parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Elements - This buffet restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner.
Atelier - This fine-dining restaurant specializes in Modern European cuisine and serves dinner only. Reservations are required. Open daily.
Bar - Onsite bar. Open daily.
Aqua - This poolside lobby lounge serves light fare only. Open daily.
Lounge - This lobby lounge serves light fare only. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free extended parking on site
  • Free uncovered valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free return train station shuttle from 10:30 AM to 5:00 PM
  • Train station shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: JPY 5500 for adults and JPY 2750 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Elements
  • Atelier
  • Bar
  • Aqua
  • Lounge

Things to do

  • 24-hour fitness centre
  • Bike parking
  • Full-service spa
  • Hot springs
  • Outdoor pool
  • Sauna
  • A hot tub
  • Steam room

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Separate dining area
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Meeting rooms - 4

Outdoors

  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 2 hot springs
  • 3 treatment rooms
  • Couples treatment room(s)
  • Hot springs open from 5:00 AM to midnight
  • Hot springs water temperature (Celsius) - 42
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Spa open daily
  • Hot tub
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 120
  • Front entrance ramp
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • Books
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Heating
  • Memory-foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • Flat-screen TV
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Dining room
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Geta (wooden sandals)
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 20

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities or services will be unavailable from April 14 2025 to April 18 2025 (dates subject to change):
  • Swimming pool
The property will be renovating from February 10 2025 to May 30 2025 (completion date subject to change). The following areas are affected:
  • Meeting facilities

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for JPY 12000.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 5500 for adults and JPY 2750 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 12000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
Hot springs access available from 5:00 AM to midnight
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 17 years old are not allowed in the fitness facility
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Intercontinental Beppu Resort
Hotel ANA InterContinental Beppu Resort & Spa Beppu
Beppu ANA InterContinental Beppu Resort & Spa Hotel
Hotel ANA InterContinental Beppu Resort & Spa
ANA InterContinental Beppu Resort & Spa Beppu
ANA InterContinental Beppu Resort
ANA InterContinental Beppu
Intercontinental Beppu Resort Spa
ANA InterContinental Resort
ANA InterContinental
Ana Intercontinental Beppu &
ANA InterContinental Beppu Resort Spa
ANA InterContinental Beppu Resort & Spa, an IHG Hotel Hotel
ANA InterContinental Beppu Resort & Spa, an IHG Hotel Beppu

ANA InterContinental Beppu Resort & Spa, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 129 out of 176 reviews" "
Rating 8 - Good. 31 out of 176 reviews" "
Rating 6 - Okay. 8 out of 176 reviews" "
Rating 4 - Poor. 4 out of 176 reviews" "
Rating 2 - Terrible. 4 out of 176 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk through the door you realise this hotel will be amazing The staff and the exquisite decor confirmed our first impression Everyone went out of their way to provide extra service to suit are needs Over the last 50 years of extensive travel, this is the first hotel we would actually return to
Stayed 6 nights in Jun 2024

4/10 Poor

Iko

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
As a 5 stars hotel entitled with “Intercontinental” and under “IHG Group” they should be thankful to all international staffs who willing to work at this hotel. They had presented hospitality and deserved to be complimented. I was bringing my best hope and expectation to book this hotel. I had much appreciated the check-in staffs who had upgraded a city view room for our stay however the cleanliness was terrible, full of dirty marks on carpet, dirty sheet cover made me and my parents got itchy after seat on bed…the housekeeping after the second day didn’t tidy up and stocked back the room well.. I am so thankful to all international staffs from doormen, concierge and FOH although I can’t pronounce their name properly i was sorry, I do believe they need more training about their service attitude for local staffs if this hotel would love to stay their market customers. The breakfast they have which is so basic and nothing have to be surprising, I will rather spend these price to local hotel instead but will never recommend or return.
Stayed 2 nights in Jun 2024

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is expensive but worth it. Our breakfast was amazing, the pool and hot tub spotless, and the room/bathroom/balcony very clean and comfortable. The hotel is in a beautiful location on the hill and was a treat to be at for our four nights! Also, it is a good location for some sightseeing such as the seven hells.
Stayed 4 nights in Jun 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding customer service! Beautiful room with private onsen! Best hotel by far in Beppu!
Stayed 2 nights in Jun 2024

10/10 Excellent

Antonius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular views of the surrounding nature, quality of the hotel design, materials and construction.
Stayed 3 nights in May 2024

2/10 Terrible

Zhi Qiang

Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing 5 star experience
This was the best hotel experience ever. All the staff was amazing and spoke every language that we needed.
Stayed 1 night in Mar 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Pinnacle of Private Onsen Resorts
Our stay at this resort was immaculate. Upon arriving at the hotel, staff promptly came out to take our luggage to our room and chauffer our car to a separate parking lot, all included in our stay. I decided to splurge here for me and my girlfriends anniversary and it was worth every single penny! Everything from the impeccable service to the beautiful interior and lobby was spotless and breathtaking. Instead of checking in and out at a front lobby near the entrance, guests are ushered into a separate lounge provided with refreshments. The staff assigned to us was professional and yet friendly and down-to-earth, assuaging the initial discomfort me and my girlfriend had at being unaccustomed to such high-class service. Soon we were in a pampered and relaxed mood, as expected of such a high class resort combined with Japan's famous hospitality omotenashi. Soon we were brought to our suite, which was absolutely incredible. The interior was spotless, the bathroom spacious and beautiful. The bed was comfortable and the amenities were perfect, everything from the surround sound in every part of the room to the dimmable lighting. Last but not least, the view from the balcony overlooking the Beppu coast was a priceless sight we will never forget, especially when combined with our heavenly private onsen bath. I will most certainly be back one day to relive this 5 star experience. Look no further for the pinnacle of private onsen resort relaxation than this hotel!
Stayed 1 night in Feb 2024

10/10 Excellent

Dang

Stayed 3 nights in Nov 2023

10/10 Excellent

Hung Tak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff’s attention to every detail.
Stayed 2 nights in Nov 2023

10/10 Excellent

Lily

Stayed 3 nights in Oct 2023

10/10 Excellent

Sung

Stayed 1 night in May 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! The rooms, property and staff are top notch! If you want a truly memorable experience, from beautifully designed rooms to incredible service - this hotel is a dream!
Stayed 4 nights in Jan 2023

10/10 Excellent

choey

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Ana intercontinental beppu
View was amazing Room was very clean and quality of furnishes top notch Service was great Breakfast selection very good
Stayed 2 nights in Nov 2022

10/10 Excellent

Lee Peng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An amazing and breathtaking onsen stay!
It was a breathtaking onsen spa resort that really relax mind and soul. I love the Mt Tsurumi view from the room that blew my stress away! The private onsen in the room gives me the best of both worlds to enjoy a spectacular scenic view and yet my private enjoyment of onsen! The staff at ANA Intercontinental Beppu Resort&Spa really provided top notch customer experience to make me feel at home and living up to the five stars rating they truly deserved! The Element restaurant delivers authentic Japanese fusion food with local fresh vegetables and local harvest truly enhanced the dining experience and exquisite taste!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Ralph, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent views of beppu bay, nice onsen, spacious room, friendly staff. Decent dinner buffet but surprisingly no quality Japanese fruits as part of buffet. Not the most family friendly. No children play area or toys when requested. Kids are allowed in onsen under supervision of an adult.
Stayed 5 nights in Nov 2019

10/10 Excellent

Sui Han

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are excellent. Views are incredible. Food in the bar was good. Bathroom was huge. Overall design of the building was beautiful.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay!
Amazing stay at the newly opened hotel. Staffs were very helpful. Complimentary valet parking was a plus. Scenic view from the hotel room over Beppu.
Stayed 2 nights in Oct 2019

10/10 Excellent

Yuumi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

takuyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Tomohiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

JUNG NAM

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
최근에 지어진 훌륭핰 호텔입니다만 서비스가 전혀 그에 걸맞지 않습니다. 수영장 베드 이용이 50분씩이라는 안내를 했다가 안했다가 하다가 저희가 맥주와 피자를 먹으니 말 못하다기 맥주 줄어들기를 기다리다가 가급적 먹고 빨리 베드를 비워달라 하여 불쾌하였고 조식이 정말 가짓수도 적고 맛도 별로입니다. 같은 음료를 시켜도 작은 물컵에 담아 서빙되는 사람과 큰 음료컵에 서빙되는 사람이 있어 황당했습니다. 이후 후쿠오카 그랜드하얏트 조식 및 서비스와 비교되었습니다. 체크인, 주차, 체크아웃, 룸서비스에서는 진정한 hopitality를 느꼈어요. 다만 레스토랑, 수영장(레스토랑 직원과 동일함) 서비스는 매우 의아하고 불쾌했습니다.
Stayed 1 night in Aug 2024

10/10 Excellent

Sanghyun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will go again. very good.
Stayed 1 night in Jul 2024