Bilingual staff. Staff not as helpful; the guy at night appeared to not understand that we were asking for a late check-out. After explaining, we were told this hotel does not offer late check-out. The hotel did hold our luggage after we checked out, so we could explore the city some more. However, our bags were not tagged, we weren’t given anything stating they had our bags, and our bags were sat beside the check-in desk for anyone to come in and grab. There wasn’t anyone at the desk when we came back to collect our bags, and we were able to just grab our bags and walk away without any confirmation that they were ours. The elevator is only large enough for 1 bag and 1 person. The facilities could use a major renovation to be updated. The area around the hotel is relatively safe.