10/10 Excellent
Kingshuk
12 Jan 2025
Liked: Cleanliness, amenities, property conditions & facilities
The facilities and the standard of the rooms was excellent. The majority of the staff was great however, I did find some of the staff to lack basic courtesy and not all residence was treated the same. Two examples, 1. Check in was delayed and I had to wait, no apology or complimentary drink offered although other residents was offered but not to me. This happened straight in front of me and I had to remind the receptionist and only then did I receive a apology and offered a drink. 2. Breakfast, waiting to be served my cooked egg, only to be ignored by the shelf who rather serve the white customer first. I brought this up with management, they apologised and sorted my breakfast. All staff should be trained better and for them to learn to treat all customers the same regardless of their skin colour. Other than that all good.
Kingshuk
Stayed 5 nights in Jan 2025