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Best Western Pembroke Inn & Conference Centre

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western Pembroke Inn & Conference Centre

Exterior
Indoor pool, open 8:00 AM to 10:00 PM, pool loungers
Exterior
Executive Room, 1 King Bed, Non Smoking
Breakfast, lunch and dinner served

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Laundry
    Laundry

Explore the area

Map
1 International Drive, Pembroke, ON, K8A 6W5
  • Pembroke Welcome Centre
    1 min walk
  • Festival Hall Centre for the Arts
    4 min drive
  • Pembroke Hydro Museum
    4 min drive
  • Pembroke, ON (YTA-Pembroke Area Municipal)
    16 min drive

Room options

View all photos for Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Refrigerator & Microwave, Pool View

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

Suite, 1 Queen Bed, Non Smoking, Kitchenette (Dining Table)

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Poolside

Premium bedding, individually decorated, individually furnished, desk

Luxury Room, 1 King Bed, Jetted Tub, Poolside

  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

Standard Room, 1 Queen Bed, Non Smoking (Queen Murphy Bed Only with Sofabed)

  • 31 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

Suite, 1 Queen Bed, Non Smoking

  • 45 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Fireplace

Standard Room, 1 Queen Bed, Non Smoking, Fireplace

Standard Room, 1 Queen Bed, Non Smoking, Fireplace

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Poolside

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Poolside

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Jetted Tub, Pool View (with Sofabed)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 31 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Premium bedding, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

  • 31 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Pembroke

With a stay at Best Western Pembroke Inn & Conference Centre in Pembroke, you'll be in the business district, just steps from Pembroke Welcome Centre and a 3-minute drive from Pembroke City Hall. .This hotel is 2.1 mi (3.4 km) from Festival Hall Centre for the Arts and 2.6 mi (4.2 km) from Algonquin College Pembroke Campus.

What's nearby

  • Pembroke Welcome Centre - 1 min walk - 0.1 km
  • Pembroke City Hall - 3 min drive - 3.7 km
  • Festival Hall Centre for the Arts - 4 min drive - 3.5 km
  • Pembroke Hydro Museum - 4 min drive - 4.4 km
  • Algonquin College Pembroke Campus - 5 min drive - 4.2 km

Getting around

  • Ottawa International Airport (YOW) - 99 min drive

Restaurants

  • ‪Tim Hortons - ‬4 min drive
  • ‪Tim Hortons - ‬7 min drive
  • ‪Subway - ‬7 min drive
  • ‪McDonald's - ‬5 min drive
  • ‪Brum's Dairy Ltd - ‬4 min drive

About this property

Best Western Pembroke Inn & Conference Centre

Hotel in Pembroke with free breakfast and a health club
Best Western Pembroke Inn & Conference Centre offers 88 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 88 individually decorated guestrooms, featuring microwaves and flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, as well as phones with free local calls.
Enjoy a range of recreational amenities, including a health club, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, an arcade/game room, and wedding services.
You can enjoy a meal at Westwinds Restaurant serving the guests of Best Western Pembroke Inn & Conference Centre, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. A complimentary full breakfast is served daily from 6:00 AM to 11:00 AM.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Pembroke? This hotel has 10818 square feet (1005 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:00 AM and 11:00 AM.
Westwinds Restaurant - This family restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Motorhome/coach/lorry parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:00 AM–11:00 AM
  • 1 restaurant
  • 1 bar

Restaurants on site

  • Westwinds Restaurant

Things to do

  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Pilates classes
  • Sauna
  • A hot tub
  • Yoga classes

Family friendly

  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (10818 square feet of space)
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 30 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: CAD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 8:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Pembroke
Best Western Pembroke Inn
Pembroke Best Western
Pembroke Inn
BEST WESTERN Pembroke Inn & Conference Centre Ontario
Pembroke & Conference Pembroke
Best Western Pembroke Inn & Conference Centre Hotel
Best Western Pembroke Inn & Conference Centre Pembroke
Best Western Pembroke Inn & Conference Centre Hotel Pembroke

Best Western Pembroke Inn & Conference Centre Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 318 out of 614 reviews" "
Rating 8 - Good. 204 out of 614 reviews" "
Rating 6 - Okay. 57 out of 614 reviews" "
Rating 4 - Poor. 16 out of 614 reviews" "
Rating 2 - Terrible. 19 out of 614 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ted

Stayed 2 nights in Aug 2024

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Aug 2024

10/10 Excellent

Haidar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay! would definitely come back here
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Aug 2024

10/10 Excellent

Johnathon

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool, nice hot tub, right off the highway and next to a gas station. Very convenient. Staff were super friendly and accommodating. I probably wouldn't get a pool view room next time as the chlorine smell gets into the room, but it was a neat 'resort style' experience. The restaurant was understandably a bit understaffed during our visit, which led to a longer wait, but the staff was doing their best under the circumstances. The food was still decent, and the pricing was good.
Stayed 3 nights in Aug 2024

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room we requested was great for our Mom and us close to the ramp Doors and parking
Stayed 2 nights in Aug 2024

8/10 Good

Kaylie

Stayed 2 nights in Aug 2024

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean and spacious.. balcony to pool was interesting ( too humid to keep door open). Very accommodating.. restaurant was really good.. quality food. Will return if need be..
Stayed 1 night in Jul 2024

10/10 Excellent

Patricia

Stayed 2 nights in Jul 2024

10/10 Excellent

Aylona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

4/10 Poor

Sue

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend booking at this location. Obvious signs of being short staffed. Requested room cleaning in the morning at the front desk, assured it would be done, only to return in the evening to learn it was not. Several areas of customer service coaching identified, staff acknowledging they too are aware of the many challenges! Planning a trip/stop in Pembroke just off Hwy 17 ~ head across the street from Best Western to the Holiday Inn and you won’t be disappointed!
Stayed 2 nights in Jul 2024

10/10 Excellent

Ann Marie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Rob

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. Restaurant was very good food and service. Overall a very good experience
Stayed 2 nights in Jul 2024

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To say breakfast is included is a little misleading...breakfast off one enu is inlcuded, but if you choose the other enu you get $8.00 off the price. Also, no towels were available at the pool, we had to search out some. All in all though, nice hotel, lovely grounds and friendly staff! Would stay there again if in Pembroke!
Stayed 1 night in Jul 2024

10/10 Excellent

Sylvie

Liked: Staff & service, amenities
Very nice place.
Stayed 1 night in Jul 2024

4/10 Poor

Derrick

Disliked: Cleanliness, amenities, property conditions & facilities
The room definitely not sound proof as advertised woken up at 7 am by people in the pool. Room not as described seriously disappointed
Stayed 1 night in Jul 2024

4/10 Poor

massimo

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Smelly rooms
Rooms in basement are humid and smell terrible. There is a smell of moisture, wet carpet and cheese. The presence of dehumidifier in hallways and rooms confirms that management and staff is aware of the problem
Stayed 1 night in Jul 2024

2/10 Terrible

Pierre

Travelled with group
Disliked: Property conditions & facilities
Poor stay
The welcome was so so and after opening the door of the room that we gave us an employee can’t work happily in this place. The room that we gave us was in the basement, smelling mould and with mould. We were lucky that this employee was able to find us another room on the third floor. Then we use the pool that is in very poor condition. This hotel miss maintenance and love. Better to choose any other.
Stayed 1 night in Jul 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

2/10 Terrible

Gregory

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk gave me a room with a folding couch bed. Not what I expected for my nearly 200.00 fee. Room I was subsequently given was sub standard, vynl siding was pulling off wall and tv was small. Not at all what was expected.
Stayed 1 night in Jul 2024

8/10 Good

Alex

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It’s nice for the night.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Next time Holiday Inn...
Check in was bizzar.At first, they had me in a handicapped room.room was clean, coffee maker was dirty. Wifi was atrocious, kept disconnecting and was a challenge to reconnect.it wemt to go in the hot tub Saturday night and at ten minutes to ten I was scolded that it was closing from the rude staff at desk. Friday night meal was pricey ,I opted for the Strack and it was almost inedible, and had soo much salt, wasn't worth eating the bartender was sympathetic, and gave great service. The initial waiter was pushy and is in the wrong line of work with regards to customer service. I skipped the breakfast after the first morning as it was rigged to upsell you to pay more, and it was equally dry and tasless and again over salted. I have to many Best Westerns ,and this was by far the worse experience. You live and learn.
Stayed 3 nights in Jul 2024