2/10 Terrible
James
18 Aug 2024
Disliked: Staff & service, room comfort
Shady stuff taking place behind the front desk.
I HATE this place IT WAS A NIGHTMARE! So bad I only stayed one night and paid for 3. When I got there the front desk was unoccupied and I waited 20 mins to be helped, the lady did not know how to operate the computer and kept messaging my reservation up or something she needed help with and finally called a coworker to help After 20 mins. She also insisted my dog is NOT a service dog and told me what he is trained for a dog can not do and argued with me about it until I had to show her what he is trained to do.
I had a female guest over that stole my room key and when I was not at my room the female went to the front desk and the hotel employee reprogram med the key she presented to open my room. The female called me and told me she was inside my room. I asked her to leave before I returned. When I returned she was still in my room and became resistant and argumentative when I asked her to leave again. To avoid a confrontation I left my room and called the front desk to ask her to leave the room. The employee said no it is my fault I invited her over earlier and hung up on me. I called the customer service number again to speak with somebody in charge . The employee that took my call said he called the hotel employee it is not their job to clear rooms of unauthorized people and told me The only option I have is to end my reservation early and check out of my room. I still had 2 nights left and was forced to check out since hotel management would not ask them to leave
James
Stayed 3 nights in Aug 2024
