Nice pool, unfortunately that's about all that was nice. Housekeeping rude, kept hanging up on me. Very loud banging and crashing at all hours, bit scary actually. Dirty, over flowing rubbish bins. The bloke who brought our bags to the room should have spent a couple of minutes explaining how the lights and Air Con work, very confusing. Horrible breakfast, I mean really horrible. Toilet paper replaced with a quarter or half a roll if you were lucky, we had to use the tissues. Really weird room layout, that just didn't work. The 'do not disturb/ clean the room ' switch outside the door never worked, so we had to inform the front counter every day to service the room. 2 small bottles of water each day is not enough when you can't use the tap water. Anyway, the list goes on, to say this is a 5 star resort is a joke, who ever did the rating obviously didn't step foot in pool access room no. 1311, this is a 3 star resort maximum, and if it wasn't for the pool, I wouldn't rate it at all. The bathroom had about 20 tubes of poorly applied white silicone around the tiles. We paid Sydney prices for the room, way to expensive for the poor quality. Anyway, 3 star's max, you've been warned.