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Grand Mercure Phuket Patong

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Mercure Phuket Patong

Exterior
Exterior
Superior Room, 1 King Bed
Superior Suite, 1 King Bed | View from room
Villa, 1 Bedroom (Pool)

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Gym
    Gym
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
1 Soi Ratuthit 200 Pi 2 Road, Patong Beach, Patong, Phuket, 83150
  • Patong Beach
    8 min walk
  • Jungceylon Shopping Center
    8 min walk
  • Central Patong
    9 min walk
  • Phuket (HKT-Phuket Intl.)
    59 min drive

Room options

View all photos for Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

Deluxe Room, 2 Single Beds, Pool Access

  • 34 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

  • 66 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms

Villa, 2 Bedrooms

  • 215 sq m
  • Sleeps 5
  • 2 King Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

Superior Room, 2 Single Beds

  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Villa, 1 Bedroom (Pool)

Villa, 1 Bedroom (Pool)

Villa, 1 Bedroom (Pool)

  • 130 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

Deluxe Room, 1 King Bed, Pool Access

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Patong

With a stay at Grand Mercure Phuket Patong in Patong, you'll be in a shopping district, within a 10-minute walk of Patong Beach and Jungceylon Shopping Center. .This family-friendly hotel is 1.1 mi (1.7 km) from Bangla Road and 2.9 mi (4.7 km) from Karon Beach.

What's nearby

  • Patong Beach - 8 min walk - 0.7 km
  • Jungceylon Shopping Center - 8 min walk - 0.7 km
  • Central Patong - 9 min walk - 0.8 km
  • Bangla Road - 12 min walk - 1.0 km
  • Banzaan Fresh Market - 12 min walk - 1.0 km

Getting around

  • Phuket Intl. Airport (HKT) - 59 min drive

Restaurants

  • ‪Sak & Sa Thai Food - ‬3 min walk
  • ‪Bubbles - ‬1 min walk
  • ‪San Sabai Restaurant - ‬1 min walk
  • ‪Lilly's Aussie Bar - ‬3 min walk
  • ‪مطعم اليمن السعيد - ‬3 min walk

About this property

Grand Mercure Phuket Patong

Luxury hotel with 3 outdoor pools and a full-service spa
Grand Mercure Phuket Patong offers 314 accommodations with minibars (stocked with some free items) and minibars. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and hair dryers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a steam room, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Ryn Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Children under 15 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 314 guestrooms featuring refrigerators and minibars (stocked with some free items). Complimentary wireless internet access is available to keep you connected. Private bathrooms have deep soaking bathtubs and rainfall showerheads. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a waterslide, and a steam room. Additional features at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Guests can get to nearby shops on the complimentary shuttle.
Enjoy international cuisine at Bubbles Restaurant, a poolside restaurant which features a pool view. You can also stay in and take advantage of the 24-hour room service. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and complimentary newspapers in the lobby. Planning an event in Patong? This hotel has 4455 square feet (414 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Bubbles Restaurant - This poolside restaurant specializes in international cuisine and serves lunch and dinner.
Craft Bar - This brewpub serves light fare only. Happy hour is offered. Open daily.
Bounce - This poolside cocktail bar specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
Chou Chou Deli Shop - This café specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Thai

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Free local area shuttle
  • Free shopping centre shuttle
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: THB 600 for adults and THB 300 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • Bubbles Restaurant
  • Craft Bar
  • Bounce
  • Chou Chou Deli Shop

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Playground
  • Steam room
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free area shuttle
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Playground
  • Fridge
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Conference space (4455 square feet)
  • Meeting rooms - 3

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels
  • Toothbrush and toothpaste

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Slippers
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1600.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: THB 1000.00 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately THB 600 for adults and THB 300 for children
  • Airport shuttle fee: THB 2000 per vehicle (one-way, maximum occupancy 8)
  • Airport shuttle fee per child: THB 2000 (one-way), (up to 18 years old)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1600.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Children under 15 years old are not allowed in the spa without adult supervision

Property is also known as

Grand Mercure Phuket Patong Hotel
Grand Mercure Phuket Hotel
Grand Mercure Phuket Patong
Grand Mercure Phuket
Grand Mercure Phuket Patong Resort
Grand Mercure Phuket Resort
Grand Mercure Phuket Patong (opening Early 2014)

Grand Mercure Phuket Patong Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 568 out of 1001 reviews" "
Rating 8 - Good. 317 out of 1001 reviews" "
Rating 6 - Okay. 75 out of 1001 reviews" "
Rating 4 - Poor. 25 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
鍵が壊れ結露の酷い部屋
まず鍵が閉まらない問題が発生し直してもらうのに1時間程度要しました。その後、エアコンの不調なのか結露が酷く床が濡れ、ベッドもなんとなく湿っているほどでした。部屋を交換してもらったものの、クレームを入れてから交換まで4時間以上待つ必要があり、またその間も外出することができませんでした。
Stayed 3 nights in Aug 2024

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to Patong Beach, Central Plaza, and Walking street. Very reasonable price point, good food, and friendly staff. Everyone is very accomodating. I would definitely stay here again if/when we return to Phuket. My only recommendation to the hotel is to improve the lighting in the rooms. The lighting is awful.
Stayed 5 nights in Aug 2024

10/10 Excellent

Shuntel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Mercure is in a great location. Street food right across from the hotel, massage places everywhere, money exchange and walking distance to Bangla Road. Locations to book excursions are also close to hotel. The staff is wonderful and courteous. Everything I requested was bought to the room quickly. The breakfast buffet was good a lot of options. My group also did the seafood buffet one night and we loved it. No regrets.
Stayed 6 nights in Jul 2024

10/10 Excellent

Nitinkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent serviced. stayed 6 Nights.
Stayed 6 nights in Jul 2024

8/10 Good

Tuyen, Whitestone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with lots of local restaurants. 5 minutes walk to Patong beach. Very conveniently located. Staffs are very friendly. Pool area is great. Not too crowded. The only problem is that the humidity makes the floor of your room wet. You might need a dehumidifier.
Stayed 3 nights in Jul 2024

8/10 Good

ERWIN ALEX, Singapore

Stayed 3 nights in Jul 2024

10/10 Excellent

Lindsay

Stayed 7 nights in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stay is good. But room was not spacious. Wash room is small. Not worth the money we paid. the breakfast is so nice and delicious
Stayed 1 night in Jul 2024

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Place is 10/10 for me from the who are all super generous and go out of the way for you to how clean the place was the food is beautiful can’t fault this place will definitely be staying here again
Stayed 14 nights in Jul 2024

8/10 Good

Mark David

Liked: Cleanliness, staff & service
My stay last year was more enjoyable
Stayed 22 nights in Jun 2024

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff..
Stayed 8 nights in Jul 2024

4/10 Poor

Matthew James

Travelled with family and small children
Disliked: Cleanliness, staff & service
The hotel seemed under staffed for the amount of rooms they have. The front desk was difficult to deal with. Breakfast available does not mean included, there was no option to include when we booked so copped a $65 a day breakfast charge. Our room didn’t get cleaned or made up until late on the afternoon, 5-6pm. The pool is tiny compared to what you see in the photos. No late check out is poor given the flight home with Thai Airways isn’t until after midnight, waiting in the lobby for 2.5 hours is a bit of a joke.
Stayed 13 nights in Jun 2024

10/10 Excellent

Hussain

Stayed 6 nights in Jul 2024

8/10 Good

Karim

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel was ok not overly flashy. Bfast needs improvement was not good at all
Stayed 7 nights in Jun 2024

10/10 Excellent

Peter

Stayed 13 nights in Jun 2024

8/10 Good

SOON LIN, Singapore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service, clean rooms , suitable for family. Buffet is good with wide option of spread.
Stayed 3 nights in Jun 2024

10/10 Excellent

Daniel David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Glad to choose this hotel.
Stayed 7 nights in May 2024

8/10 Good

sammantha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Rooms were nice and location was good. Fridge didn’t work so they replaced for another one that didn’t work so good spoiled in there and you needed ice for any drinks. Pool was good but not many areas to sit overlooking the pool unless you got a room with pool access Taxi drivers at end of the entrance were annoying and if you did not go with them were making jokes and snide remarks about people which was really off putting. Tv only has local tv and a few international news channels and no movie channels which isn’t great for a 4 star hotel. So you need to bring your own if you are to sit in at all just wanting to chill.
Stayed 7 nights in May 2024

10/10 Excellent

Kiara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Suzana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service.
Stayed 5 nights in May 2024

8/10 Good

Jignesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Great stay, right across the street from markets. Perfect location for walking around shops, food, etc. 20 min walk to beach and close to Bangla Rd. Overall great stay.
Stayed 2 nights in May 2024

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff at Grand Mercure Phuket Were very professional nothing was too much trouble and the service was second to none . I can tell they all love their jobs and take great pride in what they done , service like this is very hard to find these days in the western world , hence will be back for sure …. Keep up the good word , you should all be proud of yourselves Welldone !!!
Stayed 13 nights in May 2024

8/10 Good

George

Stayed 11 nights in May 2024

10/10 Excellent

Moshe

Stayed 3 nights in Apr 2024