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Grand Riviera Princess - All Inclusive

5.0 star property

Photo gallery for Grand Riviera Princess - All Inclusive

Ping pong, music library
Reception
On the beach, white sand, sun-loungers, beach umbrellas
Exterior detail
Kayaking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Parking included

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪5 min drive‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪41 min drive‬

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower

  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout curtains

Super Saver

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

  • 59 sq m
  • Sleeps 5

View all photos for Room

Room | View from room

Room

  • 59 sq m
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View)

  • 56 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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  • Hot tub
  • Breakfast included
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4.1 out of 5, Very good, (2635)
The price is AU$498
for 1 room
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About the area

Playa del Carmen

When you stay at Grand Riviera Princess - All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Gran Coyote Golf and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 5.9 mi (9.4 km) from Playa del Carmen Main Beach and 7.4 mi (12 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 5 min drive - 2.0 km
  • Gran Coyote Golf - 6 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.6 km
  • Mamitas Beach - 18 min drive - 9.3 km
  • Playa del Carmen Main Beach - 19 min drive - 9.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 41 min drive

Restaurants

  • ‪Amaranto - ‬19 min walk
  • ‪Alberca - Pool - ‬12 min walk
  • ‪Privilege Lounge - ‬18 min walk
  • ‪Piano Bar - ‬5 min drive
  • ‪Restaurante Hacienda - ‬13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury property on the beach, with 12 outdoor pools
Grand Riviera Princess - All Inclusive offers 674 accommodations with free minibar items and safes. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the property. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 674 guestrooms featuring free minibar items. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and a water park (surcharge). This property also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Verde, one of the property's many dining establishments, which include 9 restaurants and a coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Visit one of the 9 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is served daily from 7 AM to 11:30 AM.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 5425 square feet (504 square meters) of space consisting of conference space and 5 meeting rooms. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:30 AM. A complimentary manager's reception is offered each day.
Buffet Verde - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
La Hacienda - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine and serves dinner only. Reservations are required. Open daily.
Mamma Mia - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
La Fondue - This theme restaurant serves dinner only. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All non-motorized water sports are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 2 beach bars, 3 poolside bars and 9 bars/lounges
  • Free daily reception
  • Coffee/tea in a common area

Restaurants on site

  • Buffet Verde
  • La Hacienda
  • La Vaquería
  • Mamma Mia
  • La Fondue

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Lifeguards on-site
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Table tennis
  • Tennis
  • Volleyball
  • Water park access (surcharge)

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra beds
  • Free supervised childcare
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space (5425 square feet)
  • Meeting rooms - 5

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free pool cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Humane treatment of captive wild animals
  • Music library
  • Romance packages available
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free rollaway beds

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Payment types

Important information

Optional extras

  • Late check-out fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 8:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Construction is underway at a neighboring building and there may be noise disturbance from the construction work

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1682 out of 3564 reviews
Rating 8 - Good. 910 out of 3564 reviews
Rating 6 - Okay. 486 out of 3564 reviews
Rating 4 - Poor. 248 out of 3564 reviews
Rating 2 - Terrible. 238 out of 3564 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Iana

Travelled with family
Liked: Cleanliness, staff & service
Hotel rooms need renovations, the food is good, restaurants only few good.
Stayed 6 nights in Nov 2024

8/10 Good

Michael J

Travelled with partner, Travelled with group
Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Samir

Stayed 6 nights in Nov 2024

4/10 Poor

Debra Lynn

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Our first room had black mold and we asked to change rooms. Got our new room at 5pm 2 days later. No upgrade for our inconvenience just a bottle of champagne. Be careful what you leave on the bed it will be taken even if you have a do not disturb sign on your door.
Stayed 7 nights in Nov 2024

4/10 Poor

Jose

Stayed 5 nights in Nov 2024

8/10 Good

Jennifer-rae, Creston

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! All the staff we encountered were friendly and helpful. The room was clean and well stocked. The a la cartes were tough to get into especially if you were with a larger group

8/10 Good

Adrien

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was a really good trip but not a great one. People are always trying to sell you time shares
Stayed 8 nights in Sep 2024

10/10 Excellent

Rachel Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. I would love to come back with my children. Great environment
Stayed 4 nights in Oct 2024

4/10 Poor

Kylie

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Nov 2024

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Beautiful resort. Great shows
Stayed 5 nights in Nov 2024

10/10 Excellent

Cami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! entertainment was impressive, a lot of food options, something for all ages, beautiful beach, staff were amazing. Elkin made or time at the pool extra fun!
Stayed 7 nights in Nov 2024

4/10 Poor

Raghu

Disliked: Cleanliness, staff & service
I don’t recommend any one … had very bad experience with room service
Stayed 3 nights in Nov 2024

6/10 Okay

Helaleh

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

2/10 Terrible

Alissa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have a ticket already opened with Expedia regarding the horrific experience
Stayed 7 nights in Nov 2024

10/10 Excellent

Marlene Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort I will come back
Stayed 7 nights in Nov 2024

2/10 Terrible

Devon

Stayed 5 nights in Nov 2024

8/10 Good

brice

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, it was a great stay. We had a few poor dining experiences, but most were excellent. The rooms are tired, and it seemed like they were understaffed at times. The beach was great the pools were fantastic! My only real complaint is that we were a large group and it was very difficult to book dining at the restaurants. I had to go to the concierge each day to make a booking for 3 nights out otherwise we would not have been able to get a time suitable for children. We have stayed at many other resorts in the area, and I would book this property again because of the overall value.
Stayed 9 nights in Nov 2024

6/10 Okay

Aravind kumar neelamegam

Travelled with family
This is not a 5 star hotel. All the drinks were made only with local alcohol. Food and buffet was boring and many items were not refilled. The service staff especially at bars were hit or miss. The a la carte restaurants are okay nothing to write home about.
Stayed 7 nights in Nov 2024

10/10 Excellent

Peter

Stayed 7 nights in Nov 2024

6/10 Okay

Jenipher

Liked: Cleanliness
Stayed 1 night in Oct 2024

8/10 Good

Sergei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. We had a great time, but some things slightly spoiled our vacation. In some restaurants the service was very slow and they refused to give us a large table for 8-10 people and did not want to combine tables for us so that we could all sit together. We were divided into two tables. We arrived on time, but waited a long time to get a table and even to place an order. But in the buffet there was always room for all of us and the food was tasty and varied. The resort is beautiful and well-kept, has a good beach. Apart from the minus for the restaurants, everything else was very good. Our rooms were large, clean and cozy with a pool view . The air conditioning worked well, so we could take a break from the heat at the room. In my opinion, this is not the best but a pretty good resort.
Stayed 7 nights in Nov 2024

8/10 Good

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Adrianne

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, food was good, lots of activities to keep busy. Our family can't wait to go back!
Stayed 7 nights in Nov 2024

10/10 Excellent

Sandra M

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great start for the family. Full of activity options, and the shoes were great.
Stayed 7 nights in Nov 2024