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Hotel Lunasol

3.0 star property

Photo gallery for Hotel Lunasol

Exterior
Exterior
Front of property - evening/night
Standard Double Room | Mini-refrigerator
Standard Double Room

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Breakfast available
  • Housekeeping
  • Pool
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle 4 no. 169, entre avenidas 15 y 20, Colonia Centro, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪6 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪8 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪256 min drive‬

Room options

View all photos for Standard Double Room

Premium bedding, in-room safe, desk, blackout curtains

Standard Double Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Terrace

Deluxe Room, Terrace

Deluxe Room, Terrace

  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

With a stay at Hotel Lunasol, you'll be centrally located in Playa del Carmen, just a 3-minute walk from Quinta Avenida and 6 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 5.3 mi (8.6 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 3 min walk - 0.3 km
  • Central Square - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Mamitas Beach - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Tacos Gomez - ‬2 min walk
  • ‪Las Quecas de Playa - ‬2 min walk
  • ‪+mas Rico tacos - ‬2 min walk
  • ‪Romeo Trattoria Pizzeria - ‬1 min walk
  • ‪Tortas del carmen - ‬1 min walk

About this property

Hotel Lunasol

Central hotel with free parking connected to a shopping center in Playa del Carmen
Hotel Lunasol offers 16 accommodations, which are accessible via exterior corridors and feature safes and complimentary toiletries. Rooms open to balconies or patios. Beds feature premium bedding. 21-inch plasma televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, irons/ironing boards, and hair dryers can be requested. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a hot tub are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Stay in one of 16 guestrooms featuring plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Take advantage of recreational opportunities offered, including an outdoor pool, a hot tub, and bicycles to rent. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Full breakfasts are available daily from 7:30 AM to 11:00 AM for a fee.
Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 11:00 AM.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Off-site parking within 66 ft (USD 20 per day)
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request

Food and drink

  • Full breakfast available for a fee daily 7:30 AM–11:00 AM: USD 9 for adults and USD 9 for children
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Children's pool
  • Outdoor pool
  • A hot tub

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Front-desk safe
  • Library
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible parking

More

  • Mosquito nets
  • Shared microwave
  • Shared fridge
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 21-inch plasma TV
  • TV channels

More

  • Access via exterior corridors
  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 9 for adults and USD 9 for children
  • Airport shuttle fee: USD 130 per vehicle (roundtrip, maximum occupancy 6)
  • Airport shuttle fee per child: USD 10 (roundtrip), (from 3 to 11 years old)
  • Nearby parking fee: USD 20 per day (66 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel LunaSol
Hotel LunaSol Playa del Carmen
LunaSol Playa del Carmen
Hotel LunaSol Riviera Maya/Playa Del Carmen, Mexico
Hotel LunaSol Riviera Maya/Playa Del Carmen
Hotel Lunasol Hotel
Hotel Lunasol Playa del Carmen
Hotel Lunasol Hotel Playa del Carmen

Hotel Lunasol Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 193 out of 324 reviews
Rating 8 - Good. 111 out of 324 reviews
Rating 6 - Okay. 15 out of 324 reviews
Rating 4 - Poor. 2 out of 324 reviews
Rating 2 - Terrible. 3 out of 324 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely pool area. Not too busy. A little noisy on weekend at night but not uncomfortably so. Staff very friendly and helpful.
Stayed 2 nights in Nov 2024

8/10 Good

Emmett

Liked: Cleanliness, staff & service
I have stayed at this location. Many times over the years and I yet have to find a room that has anything better than lukewarm water on a bad day. The swimming pool has warmer water than the rooms.
Stayed 8 nights in Oct 2024

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not an extravagant hotel, but a good one. Clean , quiet close to the beach, ferry, shopping. Pool is nice. Parking is available but it’s only 3 spots so is very limited and is on first come first serve base’s. Was a good choice for my family on a budget. I do not recommend using the in room safe. It was not working properly at least the time we stayed. Staff was friendly.
Stayed 7 nights in Oct 2024

8/10 Good

Lukas

Liked: Staff & service, property conditions & facilities
Very helpful and friendly staff!
Stayed 11 nights in Sep 2024

10/10 Excellent

Azricam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet property right by all the shopping centers and party but far enough that no noise at night
Stayed 10 nights in Sep 2024

8/10 Good

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to 5th Avenue with some parking at the hotel. Clean, very friendly and welcoming staff. Enjoyed my one night stay.
Stayed 1 night in Sep 2024

10/10 Excellent

Brian

Liked: Staff & service
Good property located near the beach
Stayed 2 nights in Sep 2024

8/10 Good

Ying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for one or two night There is not much eating out options for solo traveler don’t know the area It is bit shaddy area not that close to the walking distance of downtown playal del Carmen But for one to two nights is efficient for me
Stayed 1 night in Jun 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pool and is aquite place
Stayed 3 nights in Aug 2024

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good service
Stayed 4 nights in Aug 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the bathroom was spacious, it had a fridge and an armour with a safe.it was a pretty room with comfortable beds and even a little viranda with table and chairs in a garden like setting with palms and tropical foliage. The staff were very friendly and always willing to help make you vacation the best. I also loved the little pond with turtles in the lobby. This hotel is literally a two minute walk from la quinta avenita yet was quite and peaceful at night with none of the noise from partying coming through. Loved the location.
Stayed 7 nights in Jun 2024

8/10 Good

Alexander

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Troy

Liked: Cleanliness
Stayed 3 nights in Jun 2024

10/10 Excellent

Troy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean conditions, nice pool area, friendly staff.
Stayed 1 night in Jun 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff.
Stayed 5 nights in May 2024

10/10 Excellent

Emmett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Gabriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff is amazing!
Stayed 2 nights in May 2024

8/10 Good

ena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was there only 5 hrs, not enough to ck pool
Stayed 1 night in Apr 2024

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice little place! Stayed for one night before crossing to Cozumel. Close to everything and many restaurants, 5 mins to ferry terminal which is why we stayed there. I recommend this place, staff very friendly!
Stayed 1 night in Apr 2024

8/10 Good

Stephanie, Collingswood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Mar 2024

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel about a 5 minute walk to the beach in Playa. Just a couple of blocks off of 5th Ave, it’s very walkable and close to restaurants and entertainment. The tour companies operate meet-up locations that are also an easy walk from the hotel. Since the hotel arranged airport transportation (about $35US pp each way), we didn’t need a car. Having never been to Playa, the street outside seemed sketchy, but actually we were on a quiet street. Once inside, the receptionists were very pleasant with terrific English. The room was two full size beds, very firm, but comfortable. A remote control operated the AC which was able to crank the temp down to 19C/66F. The bathroom was spacious and also very clean. The balcony gave us a place to dry our swimsuits, and overlooked an immaculate pool area. We didn’t use the pool, next visit maybe, but the inner pool courtyard was nice. They have a locked gate which closes at 9pm. But you get a gate key. We felt very safe. Being a couple of blocks from 5th was nice for getting meals and enjoying the entertainment. We were away from the boom boom boom of the party zone…quiet for sleeping. It seemed like the hotels on that street have a “quiet hours” because by 10pm it was quiet as a church all around us. We had debated the “all inclusive” reports and are very happy we found Hotel LunaSol. Very clean, very convenient location, felt safe, and allowed to feel immersed but away from the noise on 5th. Recommended!

10/10 Excellent

Daralee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and hands on owner. Clean, great location,quiet, safe. Staff had great reccomend ations to make vacation better. Outdoor kitchen and pool made life very comfotable. 10 out of 10. Almost want to keep it a secret. What a gem!
Stayed 7 nights in Mar 2024

4/10 Poor

Joaquin

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I made my purchase thru Orbitz itinerary: 72758679823866. Absolutely WORST customer service ever. The bald mid aged guy that works front desk in the day shift, was very disrespectful to me and my group of people. I booked a total of 3 rooms for two nights from March 28 until March 30th. First morning their front desk denied our breakfast coupons, and it was part of the package we bought. Next day they admitted they made a mistake and finally provided coupons just for the last day of our stay. Anytime we asked for something the Hotel lunasol front desk staff demeanor was very racist making us feel unworthy. The owners need to make sure they train their staff properly. To my fellow Americans and Mexican nationals, based on my terrible experience STAY AWAY from this hotel until ownership corrects and properly trains their front desk staff how to treat guests with respect and dignity. The building is beautiful, location is great, pool is nice, but their front desk employees bad attitude and bad service overshadows the good things. Some minor issues at the rooms, power outlets don’t work all the time. The main door of room #4 won’t be flushed when closed on the top right part you can see an opening and light gets in during the day. The toilet sometimes won’t completely fill the tank to flush, we had to manually do it. If neighbors of other rooms talk you can hear them clearly too.
Stayed 2 nights in Mar 2024

10/10 Excellent

Meredith

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy little place! A great first night! Pool area is nice as wel.
Stayed 1 night in Mar 2024

10/10 Excellent

Alan, Metuchen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024