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Hotel Morgana by Iter Sensibus

2.5 star property

Photo gallery for Hotel Morgana by Iter Sensibus

Terrace/patio
Outdoor pool, open 8:00 AM to 8:00 PM, pool loungers
Courtyard view
Premium bedding, down duvets, Select Comfort beds, minibar
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
10th Ave & 38th St, Playa del Carmen, QROO, 77710
  • Mamitas Beach
    ‪6 min walk‬
  • Quinta Avenida
    ‪7 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪9 min drive‬

Room options

View all photos for Standard Room, No Windows

Premium bedding, down duvets, Select Comfort beds, minibar

Standard Room, No Windows

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, Balcony, City View

Premium bedding, down duvets, Select Comfort beds, minibar

Superior Room, Balcony, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, Courtyard Area

Premium bedding, down duvets, Select Comfort beds, minibar

Junior Room, Courtyard Area

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room, Bathtub, Courtyard View

Premium Room, Bathtub, Courtyard View

Premium Room, Bathtub, Courtyard View

  • Sleeps 2
  • 1 King Bed

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  • Pet-friendly
  • Free WiFi
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The price is AU$292
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includes taxes & fees
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About the area

Playa del Carmen

A stay at Hotel Morgana by Iter Sensibus places you in the heart of Playa del Carmen, within a 10-minute walk of Quinta Avenida and Playa del Carmen Main Beach. .This hotel is 0.3 mi (0.5 km) from Mamitas Beach and 6.4 mi (10.3 km) from Xplor Theme Park.

What's nearby

  • Mamitas Beach - 6 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 7 min walk
  • Quinta Alegría Shopping Mall - 12 min walk
  • Playa del Carmen Maritime Terminal - 4 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive

Restaurants

  • ‪Colectivo Mexicano Cervecero - ‬2 min walk
  • ‪Las Hijas de la Tostada - ‬3 min walk
  • ‪Mariskinky - ‬2 min walk
  • ‪La Pista Musical - ‬2 min walk
  • ‪Pescaderia y Cockteleria el Pirata - ‬1 min walk

About this property

Hotel Morgana by Iter Sensibus

Hotel with a conference center, a short walk to Quinta Avenida
Hotel Morgana by Iter Sensibus offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Select Comfort beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Treat yourself to a stay in one of the 20 individually decorated guestrooms, featuring heated floors and flat-screen televisions. Your Select Comfort bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a communal living room.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This hotel has 431 square feet (40 square meters) of space consisting of a conference center and a meeting room.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Things to do

  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Outdoor pool

Conveniences

  • Lift
  • Front-desk safe
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Conference centre (431 square feet of space)
  • A meeting room

Outdoors

  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Communal living room
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Premium bedding
  • Select comfort bed

Bathroom

  • Designer toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Heated floors
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay
Welcoming dogs only
1 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 3.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 3 per accommodation, per night
The resort fee includes:
  • In-room bottled water
  • In-room coffee
  • In-room safe

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per stay
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 3.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Morgana Playa del Carmen
Morgana Playa del Carmen
Hotel Morgana
Morgana Hotel Boutique
Morgana By Iter Sensibus
Hotel Morgana by Iter Sensibus Hotel
Hotel Morgana by Iter Sensibus Playa del Carmen
Hotel Morgana by Iter Sensibus Hotel Playa del Carmen

Hotel Morgana by Iter Sensibus Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 44 out of 76 reviews
Rating 8 - Good. 19 out of 76 reviews
Rating 6 - Okay. 6 out of 76 reviews
Rating 4 - Poor. 5 out of 76 reviews
Rating 2 - Terrible. 2 out of 76 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, clean and eco friendly. We weren’t prepared for a television with no channels. Parking is a problem, apparently they have an arrangement but it was not clearly explained. Our view was the side of a building 15 feet away. Well located, walk to public beach.
Stayed 2 nights in Jul 2022

4/10 Poor

Erika, Detroit

Travelled with family
Disliked: Amenities
I booked this hotel based off the reviews and it was misleading. The hotel isn't bad but it's definitely not nice. There's a rustic vibe and I didn't like it. The hallways smelled like dirty mop water the whole time, You'll only get 2 towels, I paid for a resort fee and sanitation fee and my room wasn't cleaned once in the 3 days I stayed there. It's in a good location so if you're going to Mexico for 1-3 days it's "ok" but I wouldn't recommend longer.
Stayed 3 nights in May 2022

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property with excellent Service, In a Very nice area with the best food options
Stayed 4 nights in May 2022

10/10 Excellent

Dr Kimbra, Kansas City

Liked: Cleanliness, staff & service, amenities
Perfect place for me and so many things to do within walking distance! I loved it!
Stayed 1 night in Mar 2022

8/10 Good

Imee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the amenities and the hotel design.. but construction noise is annoying and the flickering lights that pierce through my balcony windows of my room.
Stayed 2 nights in Mar 2022

10/10 Excellent

Moira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Feb 2022

8/10 Good

Tina

Liked: Cleanliness, staff & service, room comfort
Great boutique hotel
Stayed 4 nites, I had the Maria Felix room with balcony. Room was spacious, charming and cozy. Quiet yet only a block from 5th and short walk to the beach. Friendly and professional staff, Caessa was amazing!!!! He helped fix a few minor issues with the tv volume and shower.
Stayed 3 nights in Feb 2022

4/10 Poor

yasmine

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfortunately, there is no service whatsoever, clearly no communication between the staff. The phone, the tv and the fridge didn't work in our room. I made the request Three times with three different employees. NO ONE fixed anything. No one came to help. I Was told The fridge is not supposed to keep things cold. For the phone and tv, I was told there is no technician today will ask tomorrow. No, follow up nothing was fixed. Every time I needed something, I had to go downstairs. This is not a hotel. It's like a condo with no services. It wasn’t very clean. You could see the dirt on the floor beside the bed. Overall, this staff is friendly but not helpful, do yourself a favour a book at the serenity boutique hotel right next to it, we moved there, and that’s a beautiful, clean hotel with services!!!!
Stayed 4 nights in Feb 2022

8/10 Good

Lleyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine place to stay. I would be fine if I had to stay there again. I would be fine if I never did. Pros: great fast wifi! No issues with conference call meetings or streaming Netflix. Hot shower. Hotel has a generator in care of power outage. No breakfast but fresh croissants from the bakery across the street every morning. Cons: the toilet had a smell, though I think it may be a common smell near the beaches here. Tv has no cable/channels so useless. Other stuff in general- Pool is small but also common here. Felt safe. A couple blocks from several cute restaurants
Stayed 8 nights in Feb 2022

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Clean! Awesome staff! Maroo,Cesar,Roberto, all of them! Staff are focus in Customer support! Congratulations!
Stayed 2 nights in Jan 2022

8/10 Good

Adrienne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very affordable hotel in a great location
We were visiting Hotel Morgana over the New Years Eve holiday and it was an incredibly expensive time to be in the Mayan Riviera. This hotel was just a 5 minute walk to the beach (down my favorite street in Playa) and I felt safe walking in it's neighborhood (as a young woman). The room was very nice and clean. The only thing that happened that I would say is unacceptable is that one afternoon I went to brush my teeth and the water was trickling. When I called down to the front desk, they said that they ran out of water and it would be working again in a few hours. It was fine- we went to the beach and it was working again when we came back. But this should not happen in a hotel- they should be planning ahead. Otherwise, we had a great stay and the location was awesome.
Stayed 5 nights in Dec 2021

8/10 Good

Neha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique stay just outside centro
The hotel is newly renovated with all the amenities you could want. The rooftop bar and pool are a beautiful place to relax and catch the sunrise. The location is a 15 minute walk into Centro via 5th Avenue but the beach is very close by!
Stayed 1 night in Dec 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing!
Stayed 1 night in Dec 2021

6/10 Okay

Anthony

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stinky Sewer Gas Smell Through the Whole Room
Had initially 4 days reserved but due to the sketchy neighborhood decided to pay cash for 2 to see if we liked the place. The main problem is the sewer smell in the room. It’s horrendous! When told them about the smell I invited the manager to please come to the room and smell for himself. He wouldn’t and CHARGED ME FOR THE DAY I DIDNT STAY!! He then attempted to charge even 1 more additional day until I had to call hotel.com customer support. This place should be taken off the hotels.com site.
Stayed 4 nights in Dec 2021

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good but not Fabulous.
We were a bit disappointed that the television was not connected to cable or even to an antenna, so we had to stream movies from our phone and cast them to the television. Having said that, the wi-fi signal was strong and generally reliable for streaming. The hotel is convenient to restaurants on 5th Avenue and on 38th Street, but not so close to be noisy. We made daily trips to OXXO across the street for snacks and beer. In the middle of one night, the man in the adjoing room streamed a business meeting to China. We heard every word. The door between the rooms let all the sound through. The bed and pillows were very comfortable.
Stayed 5 nights in Nov 2021

10/10 Excellent

Oscar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
conveniently located, walking distance from restaurants, bars and other activities.
Stayed 1 night in Nov 2021

6/10 Okay

Bruno

Liked: Staff & service, property conditions & facilities
Could be better option
Was not the best as the room was noisy, the jacuzzi, main reason to book this room, was green of dirty so we preferred not to use it. The replacement of amenities was not frequent like the water in the room.
Stayed 3 nights in Aug 2021

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value and location
Very modern and comfortable. Unexpected details made the stay comfortable and the hotel is well located, close to 5th avenue, restaurants and the beach. Great value for the price
Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very clean and quite
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2021

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

10/10 Excellent

Adel, Valladolid, MX

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service provided by Alejandro and team is great. They helped us plan our day and we’re very hospitable
Stayed 2 nights in Nov 2020

2/10 Terrible

Frank

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST EXPERIENCE EVER
This place was closed upon mu arrival. I was there around 12AM and all doors were closed, lights off and no one answered the phone. To be honest this place looks abandoned.
Stayed 2 nights in Nov 2020

2/10 Terrible

Andre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute disaster.
It was a nightmare from the beginning. They didn't have my reservation, then they put me in the wrong room. Then they moved me, the safe had to be unlocked, the Sky TV was disconnected, there was a MASSIVE crusty piss stain on the toilet seat, the shower backed up, the Sky TV didn't work when I wanted to watch it and my laptop disconnected from the wifi every 2 minutes. Other than that, it was great....
Stayed 1 night in Sep 2020