With a stay at Hotel Turquesa, you'll be centrally located in Playa del Carmen, within a 10-minute walk of Quinta Avenida and Playa del Carmen Maritime Terminal. .This hotel is 0.7 mi (1.1 km) from Playa del Carmen Main Beach and 1.4 mi (2.2 km) from Mamitas Beach.
What's nearby
Quinta Avenida - 7 min walk - 0.6 km
Playa del Carmen Maritime Terminal - 8 min walk - 0.8 km
Playa del Carmen Main Beach - 10 min walk - 0.9 km
Mamitas Beach - 8 min drive - 2.2 km
Xcaret Eco Theme Park - 12 min drive - 9.1 km
Getting around
Cancun Intl. Airport (CUN) - 51 min drive
Restaurants
Casa Sofia - 8 min walk
Lara & Luca - 9 min walk
Empanadas y Salbutes de la Juárez - 3 min walk
Aguas Frescas - 3 min walk
Aereo Café Bar - 4 min walk
About this property
Hotel Turquesa
Hotel with a 24-hour front desk, a quick walk to Playa del Carmen Main Beach
Hotel Turquesa offers 28 air-conditioned accommodations with safes and complimentary toiletries. Flat-screen televisions come with cable channels. Bathrooms include showers. Housekeeping is provided daily.
Make yourself at home in one of the 28 air-conditioned rooms featuring flat-screen televisions. Cable television is provided for your entertainment. Bathrooms have showers and complimentary toiletries. Conveniences include safes and ceiling fans, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is available for a surcharge.
Languages
English, Spanish
Property amenities
Internet
Available in some public areas: Free WiFi
Parking and public transport
No on-site parking available
Return airport shuttle (surcharge)
Guest services
24-hour front desk
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance
Outdoors
Terrace
Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only
More
Smoke-free property
Room amenities
Bedroom
Air conditioning
Bed sheets
Ceiling fan
Bathroom
Free toiletries
Private bathroom
Shower
Towels
Entertainment
TV channels
Flat-screen TV
More
Safe
Policies
Check-in
Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out
Check-out before 11 AM
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Payment types
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
Breakage deposit: USD 50 per stay
A tax is imposed by the city: USD 1.96 per accommodation, per night
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
This property caters to LGBTQ+ guests
No pets and no service animals are allowed at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)
Property is also known as
Hotel Shaddai LHMG Playa del Carmen
Hotel Shaddai LHMG
Shaddai LHMG Playa del Carmen
Shaddai LHMG
Hotel Turquesa Hotel
Hotel Shaddai by LHMG
Hotel Turquesa Playa del Carmen
Hotel Turquesa Hotel Playa del Carmen
Hotel Turquesa Reviews
Reviews
7.2
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 29 out of 103 reviews" "
10 - Excellent
29
Rating 8 - Good. 31 out of 103 reviews" "
8 - Good
31
Rating 6 - Okay. 23 out of 103 reviews" "
6 - Okay
23
Rating 4 - Poor. 9 out of 103 reviews" "
4 - Poor
9
Rating 2 - Terrible. 11 out of 103 reviews" "
2 - Terrible
11
7.8/10
Cleanliness
8.2/10
Staff & service
6.8/10
Amenities
7.0/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
2/10 Terrible
Daniela
6 Mar 2023
Daniela
Stayed 2 nights in Mar 2023
6/10 Okay
robert
3 May 2022
Liked: Cleanliness, staff & service
Disliked: Amenities
I didnt like that there was only wifi in the lobby and not available in any of the rooms
They have black mold. I checked in and after a few minutes I realized that there’s a lot of black mold on the ceiling. I asked to be moved to another room, but there was still some black mold. I refused to stay because it’s dangerous for the health. Still waiting on my refund because this hotel doesn’t want to give you refunds knowing that the condition of the properties aren’t good.
Mariia
Stayed 2 nights in Feb 2022
2/10 Terrible
Hortencia
Travelled with partner
23 Feb 2022
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ugly hotel
Hortencia
Stayed 2 nights in Feb 2022
8/10 Good
Karen
5 Feb 2022
Liked: Cleanliness, staff & service, room comfort
Karen
Stayed 5 nights in Jan 2022
8/10 Good
Verified traveller
29 Jan 2022
Liked: Staff & service, room comfort
Beware skimmer ? More tax ? Twice paying
All good room had ac and dehumidifier real big help with elderly, asthma people.
But one negative, after show my receipt from internet prints ,full paid .lady reception ask pay 81 pesos tax more??
I did, no receipt just a smile?? but wonder is she skimmer ? Scams? Others didn't.
Quiet and clean but the room was damp all through out my stay and there is a musty smell because of it. That's why they always leave the AC and fan on after they clean it.
This is NOT as represented AT ALL on your website. No large door window as seen here in picture. I had a small opaque window that opened to a block wall less than 1 foot away. If there were an emergency (like fire) I could have never escaped. Further, a tin cover on top of the wall and it was noisy when debris and/or rain fell. Floors not clean. Bath towel with holes, I could go on and on.
chris
Stayed 4 nights in Nov 2021
6/10 Okay
Matevz
21 Nov 2021
Liked: Staff & service
Disliked: Property conditions & facilities
In general it was ok. But the bathroom was a little bit off. Shower didn't work well, towels were old and with holes, no windows in the room. The room didn't have cozy vibes.
Matevz
Stayed 2 nights in Nov 2021
8/10 Good
Lisa
21 Nov 2021
Liked: Staff & service, room comfort
Disliked: Cleanliness
Not worth the effort
The staff were amazing, helpful and polite every step of the way. The neighbor was quant and reasonably safe. The hotel room was nothing like what is pictured. the black mold on the walls was scary. If they offer you room 208 don't stay there.
La ubicación permite llegar a todo caminando, recomendado si no buscas lujos, sino un lugar para descansar cómodamente y sin el ruido de la 5ta Avenida y ahorrar dinero. Buena relación calidad precio, recomendado.
Terrible
First the water was freezing not even cold
Second they did not clean my room 2 days
Third there was no WiFi in the room and no AC
Vicente
Stayed 4 nights in Jan 2021
6/10 Okay
Verified traveller
3 Jan 2021
Liked: Cleanliness, staff & service
CONVINIENT PLACE!
ECONOMICAL HOTEL IN GOOD LOCATION. THE WIFI NEEDS UPGRADING. A CHAIR AND DESK WOULD BE NICE. TO MAKE THE ROOMS MORE COMFORTABLE. OVERALL THE HOTEL IS GOOD.