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Iberostar Waves Paraíso del Mar - All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Paraíso del Mar - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Exterior
Aerial view
Free minibar, in-room safe, desk, laptop workspace
Kayaking

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Hot tub
    Hot tub
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    8 min walk
  • Playa Paraiso Golf Course
    13 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    4 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    29 min drive

Room options

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

  • 36 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Free minibar, in-room safe, desk, laptop workspace

Premium Room

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

  • 40 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Tropical View)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront (Beach Access)

Beach/ocean view

Junior Suite, Oceanfront (Beach Access)

  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 44 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Oceanfront

Beach/ocean view

Junior Suite, Oceanfront

  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (PROMO)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (PROMO)

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

View from room

Premium Room, Poolside

  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

Located in Playa del Carmen, Iberostar Waves Paraíso del Mar - All Inclusive is connected to the convention center, a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach. .This all-inclusive resort is 9.5 mi (15.4 km) from Ojo de Agua Beach and 11.6 mi (18.7 km) from Puerto Morelos Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Paradise Beach - 8 min walk - 0.7 km
  • Playa Paraiso Golf Course - 13 min walk - 1.2 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 4 min drive - 2.6 km
  • Tres Rios Ecopark - 13 min drive - 11.0 km
  • Maroma Beach - 14 min drive - 6.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive

Restaurants

  • ‪La Laguna - ‬2 min drive
  • ‪Snake Bar At Iberostar Maya - ‬2 min drive
  • ‪Alberca - Pool - Bar - ‬4 min drive
  • ‪Cena Trattoria By el Faro - ‬8 min walk
  • ‪Huama - ‬3 min drive

About this property

Iberostar Waves Paraíso del Mar - All Inclusive

Beach spa retreat walking distance from Playa Paraiso Golf Course
Iberostar Waves Paraíso del Mar - All Inclusive offers 388 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Playa del Carmen resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course. An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 388 air-conditioned rooms featuring free minibar items and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can enjoy other recreational amenities including a nightclub and an outdoor pool. Additional features at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Mercado, one of the resort's many dining establishments, which include 12 restaurants and 3 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 4 bars/lounges.

Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Event facilities at this resort consist of conference space and meeting rooms. Free valet parking is available onsite.
El Mercado - This buffet restaurant specializes in international cuisine and serves dinner and light fare.
El Rodizio - This restaurant specializes in Brazilian cuisine and serves dinner only. Reservations are required. Open daily.
La Dorada - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
El Faro - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
El Kiosko - This buffet restaurant serves lunch only. Open daily.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants and 3 coffee shops
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar

Restaurants on site

  • El Mercado
  • El Rodizio
  • La Dorada
  • El Faro
  • El Kiosko

Things to do

  • Fitness classes
  • Arcade/games room
  • Basketball
  • Bike tour information
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping centre
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Golf cart
  • Golf clubhouse
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the spa

Property is also known as

Iberostar Paraiso Mar
Iberostar Paraiso Mar All Inclusive
Iberostar Paraiso Mar All Inclusive Playa del Carmen
Iberostar Paraiso Mar Playa del Carmen
Mar Paraiso
Paraiso Mar
Iberostar Paraiso Mar All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l

Iberostar Waves Paraíso del Mar - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 455 out of 1000 reviews" "
Rating 8 - Good. 272 out of 1000 reviews" "
Rating 6 - Okay. 152 out of 1000 reviews" "
Rating 4 - Poor. 74 out of 1000 reviews" "
Rating 2 - Terrible. 47 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great... So many things to do the food was great and perfect for my 2yr old.
Stayed 3 nights in Aug 2024

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall great stay
our stay at Del Mar was great, lots of activities for young and older. Beach was nice except for the seaweed. Food was awesome at the buffet but I felt the Italian and Mexican restaurants were mediocre. Everyone was super friendly and helpful with anything we needed. Our only complaint was the beds were very uncomfortable..too hard. The last 2 nights I slept on the couch
Stayed 4 nights in Jul 2024

2/10 Terrible

Beker

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
De lo peor!
La estadía fue terrible, sin lugar a duda lo peor de lo peor!
Stayed 5 nights in Aug 2024

2/10 Terrible

paulo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is just a disaster in every restaurant we’ve tried in the resort, despite the high price in comparison with other all inclusive resorts around the world. Plus, the majority of them without AC, in Cancun heat it’s unacceptable! Transportation to move between areas is slow. This trip was a complete nightmare, all we can say. Never again.
Stayed 5 nights in Aug 2024

8/10 Good

Bobby

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

nancy

Travelled with family
Liked: Staff & service, amenities
My stay was lovely the only thing I would complain about is the shuttles need to run a little more frequently. The property is large and walking or waiting in that heat or humidity is almost unbearable. However I would stay again and recommend this resort to family and friends!
Stayed 4 nights in Aug 2024

8/10 Good

Galina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

2/10 Terrible

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mosquitoes EVERYWHERE and the bug spray provided in the rooms do not work. All 6 people in my party were covered in mosquito bites. Everything is outdoors with no net for mosquitoes, the net has big holes for the birds. Transportation needed to get everywhere and it is super slow...lots of waiting. This ruined out trip. Food tasted old like it was made weeks ago and then reheated before serving you. 4 of 6 people got diarrhea. Alcohol is weak in all drinks, even when asking for a double. No reservations for any of the restaurants for any day of our trip. We decided to wait 1:30 and the steak came cold. If you buy the bottle of wine they try to upsell you for $120, then they are happy to seat you in any restaurant of your choosing.
Stayed 3 nights in Aug 2024

6/10 Okay

Camilo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good food, rooms with a lot of maintenance problems
Stayed 4 nights in Jul 2024

10/10 Excellent

Ayaris, Hazlet

Stayed 8 nights in Jul 2024

10/10 Excellent

Ludmilla, Lawrenceville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Gurpreet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing resort! My family and I loved it. Skip under the sea restaurant and try the Italian or Greek. Will deff visit again!
Stayed 4 nights in Jul 2024

6/10 Okay

James, Katy

Travelled with group
Liked: Cleanliness, staff & service
Property was nice, Pools were dirty most of the week we were there. No A/C in lobby area where entertainment was.
Stayed 6 nights in Jul 2024

10/10 Excellent

Luis Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

2/10 Terrible

Esperanza

Disliked: Cleanliness, amenities, property conditions & facilities
Disappointed with restaurants, our hotel room, food, communication, transportation
Stayed 4 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The amenities, location and food are excellent. The staff is kind and helpful. My only complaint is that pools close too early (7pm)
Stayed 7 nights in Jul 2024

10/10 Excellent

ELLEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a truly amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

Marlene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great food options and all food was excellent! However, you have to book the specialty restaurant as soon as you check in or else no availability.
Stayed 5 nights in Jul 2024

10/10 Excellent

Roque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are in love with the place.
Stayed 4 nights in Mar 2024

8/10 Good

Ever A

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great. Great for family with kids. The only complaint i have is that the picture are deceiving. The resort is huge but you actually do not get access to the entire only half of it. You don't have access to the 12 restaurant advertise. Only 8. If you want access to the rest of the resort you have to pay for a day pass. One more thing be ready to walk.
Stayed 5 nights in Jun 2024

6/10 Okay

Jeff, South Walpole

Travelled with family
This was our 10th time staying at an Iberostar resort and most likely our last. The glamour has worn off. 1/4 of the staff definitely were amazing and the other 3/4 made us feel like we were bothering them. We attempted to make dinner reservations 4 times with the concierge and were told to come back and talk to their partner. We finally just asked the front desk and they helped with one . However if we wanted to sit in a 3 hour timeshare meeting, the concierge could help us. We think this is their main priority now. Our room was dated, no comforter, curtains falling off and the bathroom sink counter literally fell apart. The pool and beach area were not very clean, we saw some trash that wasn’t picked up for days. Very little poolside service and bartenders were under staffed. We love Mexico and will be looking for different resorts!
Stayed 8 nights in Jun 2024

10/10 Excellent

Joel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

4/10 Poor

Terra, Skiatook

Travelled with family
Disliked: Amenities
Property is large and requires alot of walking. Shuttle service is available but inconsistent. Restaurants limited, unable to get reservations for the week. We got sick off the food. It rained alot during our stay. Limited alternative activities communicated. Activity app not kept up to date. Would not stay here again!
Stayed 5 nights in Jun 2024

4/10 Poor

Patrick

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely flooded everywhere. Was dangerous to walk anywhere. I had booked 7 rooms however none were ready at 4:00 pm when check in was supposed to be 3:30 pm. I left my headphones in my room and noticed about a hour after I checked out, I saw that it was at the hotel and I called and they gave me some BS answer of how they don’t see it although I see that it’s still at the resort. The whole building including rooms common areas were leaking from the rain. One of the rooms had 2 inches of water in it and it took forever to get a new room. It took over 6 hours to get multiple beds in some of the rooms although I had requested that when I first booked it. Buffett was terrible. Service outside of the bartenders was terrible. Front desk unorganized took hours to check in.
Stayed 3 nights in Jun 2024