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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
VIP Access
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, pool loungers
8 outdoor pools, pool umbrellas, pool loungers
Exterior
Free minibar, in-room safe, desk, laptop workspace
Free daily buffet breakfast

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Room service
    Room service

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    9 min walk
  • Playa Paraiso Golf Course
    12 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    10 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    36 min drive

Room options

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

  • 62 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 58 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

  • 58 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 58 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

  • 62 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

Located in Playa del Carmen, Iberostar Selection Paraíso Maya Suites - All Inclusive is by the ocean, a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach. .This all-inclusive property is 10.9 mi (17.5 km) from Ojo de Agua Beach and 12 mi (19.3 km) from Punta Esmeralda Beach.

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 12 min walk - 1.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 4.8 km
  • Tres Rios Ecopark - 12 min drive - 10.7 km
  • Maroma Beach - 14 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Snake Bar At Iberostar Maya - ‬3 min walk
  • ‪Alberca - Pool - Bar - ‬9 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬10 min drive

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor swimming pools
Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 8 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 434 air-conditioned rooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 2 spa tubs. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at La Pagoda, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
La Pagoda - This buffet restaurant serves lunch and dinner.
La Marina - This restaurant serves dinner only. Reservations are required. Open daily.
Bistró L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
El Rancho - This steakhouse serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (some restrictions)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:30 AM
  • 20 restaurants and 2 coffee shops
  • 8 bars/lounges, 1 beach bar and 1 poolside bar
  • Room service available

Restaurants on site

  • La Pagoda
  • La Marina
  • Bistró L'Etoile
  • El Rancho

Things to do

  • 8 outdoor pools
  • 2 hot tubs
  • Fitness classes
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Golf course
  • Kayaking
  • Nightclub
  • Pilates classes
  • Playground
  • Sauna
  • Shopping centre
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubhouse
  • Golf clubs
  • Golf privileges (optional)
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • A meeting room

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Shower/bath combination
  • Towels

Entertainment

  • 55-inch TV
  • TV channels
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 552 out of 1001 reviews" "
Rating 8 - Good. 260 out of 1001 reviews" "
Rating 6 - Okay. 106 out of 1001 reviews" "
Rating 4 - Poor. 51 out of 1001 reviews" "
Rating 2 - Terrible. 32 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

William

Stayed 5 nights in Aug 2024

4/10 Poor

ARTHUR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
VIP doesn’t work - you are not able to schedule any good restaurant. Rooms are all the same - had issues with the first option and they wanted to downgrade us. Not what we were expecting but a good / normal resort.
Stayed 8 nights in Aug 2024

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Went with a group. Room service is very limited. No beach chairside service. There were shows, but it was very lame.
Stayed 4 nights in Aug 2024

10/10 Excellent

Adana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Emma, Newtown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family vacation with lots to do. The hotels are all spread apart within the resort but you can hitch a ride on the carts if you don’t like the walk, but we walked everywhere and enjoyed the views. Reservations were hard to get at the 2 restaurants that require them. We were able to get a last minute reservation for the hibachi one, which was absolutely amazing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Carla, Danville

Stayed 6 nights in Jul 2024

6/10 Okay

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike many of the other times we stayed with different Iberostar resorts, this time we had many issues from the very beging till the end. Starting with the booking process the person who picked up the phone at the hotel was rude and told me there was "nothing available" yet in Expidia there were many rooms available for this specific resort. The food was mediocre, we couldn't get dinner reservations to the restaurants in the resort because again "nothing available" yet the restaurants were almost empty during dinner time. There was no AC in the buffet areas so sweating while eating was the norm. In the restaurants that were first come first serve they told you 1-1.5 hrs and that they would call you when the table was ready. One of the nights we never got a call so went to the buffet, the next night we went back to check after 1 hr and the girl said "we called you and messaged you" yet I never received any calls or messages. Then she went on to say, "let me see what I can do for you since you missed your spot" as I looked around 8 out of the 35 available tables were occupied. Clearly there was avaliability but for some reason they made it seem as if everything was occupied. This seemed to be the reoccurring pattern this whole vacation at this resort, I'm not sure if they are having issues with staff or what the problem was but our amazingly positive previous experiences with Iberostar were compleatly crushed during this stay. I'm not sure we will be returning to Iberostar.
Stayed 4 nights in Jul 2024

10/10 Excellent

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is kept up beautifully.
Stayed 6 nights in Jul 2024

2/10 Terrible

Rachael

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This was our third trip to Iberostar Paraiso Maya Suites because we are big fans and like the quality of the resort. Upon check in we informed the hotel that we were leaving early due to the hurricane. Expedia attempted to contact their reservations many times for a refund. We were informed by the hotel staff it should not be a problem. We were charged 4 NIGHTS that we did not stay. They refunded my brother, sister, and my father but not refund us. We tried to contact their customer service multiple times. We were LOYAL iberostar customers and this is unacceptable We will be disputing this charge. If you want good customer service and you want to be sure you are not overcharged DO NOT BOOK WITH IBEROSTAR.
Stayed 7 nights in Jun 2024

10/10 Excellent

develyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf cart drivers are not friendly and they ignored visitors a lot
Stayed 3 nights in Jun 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options. Large beach space, with free kayaks and catamarans. Lots of pools of varying size and popularity. The main could get pretty packed on nice days. Great service from staff and beautiful location.
Stayed 6 nights in Jun 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Beach Trip
Good stay over all. Be prepared to walk quite a bit around the property as everything is spread out but doable (except when raining) Every type of restaurant available and buffets. The Greek was exceptional and sang to me for my Bday. A few took planing as they don’t take reservations but get quite busy. We ended up having to buy an $80.00 bottle of wine to get them to seat us at the Italian restaurant. We had tried the night before. you give them your number to text when they have something available (which they never did) ended up that night a the Mexican. Beach was nice and has loungers for guest but has a drop off and not the easiest to walk on. They do offer to take family pictures which was of course an extra fee which we opted for. The rest of the extras stuff we passed on. Do bring bug spray as there were mosquitoes in certain areas.
Stayed 4 nights in Jun 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

6/10 Okay

Arai

Travelled with family and small children
Liked: Cleanliness, staff & service
Good things: Fabiola at Star Cafe was always friendly when I would get my daily cappuccino, building 60, the lady who took care of my room Minerva was always sweet, and the young guys who served us at the breakfast area and the Mexican Restaurant during lunch were all great. The young kid by the towel stand was always kind as well. The entertainment by the pool, with the foam party and other afternoon activities, was excellent. The hotel has a natural beauty all around. Opportunities: the food was average everywhere, which was disappointing because Mexican cuisine is delicious. I was incredibly disappointed with the Steakhouse in which my steak was, La Geisha with dry sushi and broken vents making us sweat profusely, and the Italian one was dry and all around disappointing. It was just so bad that we would go to the buffet after. My jet tub was broken, and I complained three days in a row to the people sitting by our building, but there was no resolution.
Stayed 4 nights in Jun 2024

4/10 Poor

SERGIO JAVIER

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Las habitaciones en las que nos pusieron siempre olían mal Y estaban húmedas. La tina tenia moho.
Stayed 7 nights in Jun 2024

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but lengthy check-in process. And could use on-line check option.
Stayed 3 nights in Jun 2024

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an abundance of food and drink options. The staff was always very accommodating and helpful. The grounds were beautiful and well maintained. I wish the dining areas were better cooled. Also all pool areas, the water was quite warm.
Stayed 4 nights in Jun 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wide variety of activities for every one. Clean and very well kept. I will be returning for my fourth visit in the future.
Stayed 6 nights in May 2024

6/10 Okay

cynthia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I liked the food at most restaurants. The pools were too warm…did not cool you off much. I have been to several resorts in area and this one was by far my least favorite. Waited on drinks often from unfriendly bar staff. I did not like the large resort…it was confusing even with maps and wasn’t as relaxing as resorts I’ve stayed in before. Needs to better communication from check-in staff regarding grounds and make sure guests are informed of all the need to know information.
Stayed 4 nights in Jun 2024

8/10 Good

Randy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. The food is on par with an all inclusive. Their mobile app is terrible which makes navigating useless, we simply explored the property to understand where everything is located.
Stayed 5 nights in May 2024

10/10 Excellent

Patrick L.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in May 2024

6/10 Okay

Wilson Huang

Stayed 4 nights in May 2024

8/10 Good

Lakeitra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was too big. It took several days to figure out where everything was. There were like 5 resorts in one. Very, very nice but humongous.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024