Iberostar Waves Tucán - All Inclusive

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Tucán - All Inclusive

4 outdoor pools, open 7:00 AM to 7:00 PM, pool umbrellas, pool loungers
Flat-screen TV
Lobby sitting area
Aerial view
5 bars/lounges, 2 poolside bars, 2 beach bars, swim-up bar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Spa
    Spa
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    4 min walk
  • Playacar Beach
    12 min walk
  • Xaman Ha Aviary
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min drive

Room options

Premium Room, Accessible

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 38 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

  • 35 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

  • 35 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Premium Room, Poolside

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 38 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room, Poolside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 38 sq m
  • Partial ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room, Beachside

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Pure Wellness)

  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Last room available

  • 35 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Similar properties

About the area

Playa del Carmen

Located in Playa del Carmen (Playacar), Iberostar Waves Tucán - All Inclusive is within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. .This all-inclusive property is 2.1 mi (3.4 km) from Playa del Carmen Main Beach and 2.7 mi (4.4 km) from Mamitas Beach.

What's nearby

  • Playa del Carmen Maritime Terminal - 6 min drive - 2.9 km
  • Quinta Avenida - 6 min drive - 3.1 km
  • Xplor Theme Park - 10 min drive - 7.1 km
  • Playa del Carmen Main Beach - 11 min drive - 3.5 km
  • Xcaret Eco Theme Park - 13 min drive - 7.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 53 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬8 min walk
  • ‪Rosa Roja - ‬5 min walk
  • ‪El Gaucho Steakhouse - ‬5 min walk
  • ‪Cupcake Cafe - ‬6 min walk
  • ‪RIU Yucatan - ‬7 min walk

About this property

Iberostar Waves Tucán - All Inclusive

Luxury property on the beach, with 4 outdoor swimming pools
Iberostar Waves Tucán - All Inclusive offers 350 air-conditioned accommodations with free minibar items and safes. Flat-screen televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and ceiling fans. Housekeeping is offered daily and irons/ironing boards can be requested.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Make yourself at home in one of the 350 air-conditioned rooms featuring free minibar items and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 4 outdoor swimming pools, outdoor tennis courts, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite with Japanese cuisine at Bonsai, one of the property's 8 restaurants. Visit one of the 5 bars/lounges, 2 beach bars, and 2 poolside bars for a refreshing drink.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Event facilities at this property consist of conference space and meeting rooms. Free self parking is available onsite.
Bonsai - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.
Mare Nostrum - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.
Uxmal Restaurante - This restaurant specializes in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.
Tulum - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site

Food and drink

  • 8 restaurants
  • 2 beach bars, 2 poolside bars, 5 bars/lounges and 1 swim-up bar

Restaurants on site

  • Bonsai
  • Mare Nostrum
  • Uxmal Restaurante
  • La Hacienda
  • Tulum

Things to do

  • 4 outdoor pools
  • 2 outdoor tennis courts
  • Fitness classes
  • Bike parking
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Dining table
  • Free children's club
  • Free supervised childcare
  • In-room childcare (surcharge)
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Nature reserve
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Smooth flooring in room
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Free minibar

More

  • Composting
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Iron/ironing board (on request)
  • LED light bulbs
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property

Iberostar Waves Tucán - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1004 reviews" "
Rating 8 - Good. 255 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 58 out of 1004 reviews" "
Rating 2 - Terrible. 46 out of 1004 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Barbara

Travelled with family
Great experience Everyone very helpful and polite
Stayed 7 nights in Aug 2024

8/10 Good

Roiney

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Reina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, only thing is some waiters are not that nice
Stayed 5 nights in Aug 2024

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

YURIY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you.we love that resort.
Stayed 9 nights in Aug 2024

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.
Stayed 4 nights in Aug 2024

6/10 Okay

Thalia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The reasons I gave the hotel a 3 star rating was for the following reasons 1. The rooms are outdated. Even when they are cleaned the rooms still looks dirty 2. Mini fridge in our room didn’t work and beverages were room temperature besides being inside the fridge 3. There are water and ice stations to refill our glass bottle provided to reduce plastic waste. Great idea but ice machine never worked and water tasted horrible 4. Once you arrive to do the check in the staff at the front desk give you a welcome gift but after giving you the gift they want you to attend a 90 min meeting to talk about their new hotels. When we denied and told the lady we don’t want to waist our time she seemed upset and continues to push the meeting for us to attend. The next day they called our room to offer the same meeting and we continued to denied. The staff will continue to push for you to attend telling you they will do a complementary breakfast plush discounts in the hotel. The third day they dropped a paper in front of our door with the same offer/meeting. 5 most of all of the hotel’s restaurants are buffets and one we attended called the smoked house gave us the menus we tried to order but I the end our waiter told us he was going to bring a family style plate with everything in the menu for us to eat. It was 6 of us and the plate was small for the amount of people. They gave us one small plate of salad for 6. The plate of salad was a joke 6. Everything in the hotel’s store is expensi
Stayed 4 nights in Aug 2024

8/10 Good

Jonathan Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing!
Stayed 7 nights in Aug 2024

10/10 Excellent

Vessemil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a heavy smoke smell at night.
Stayed 6 nights in Aug 2024

10/10 Excellent

Gabrielle

Stayed 4 nights in Aug 2024

10/10 Excellent

Christine Elaine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful - like being in a rain forest. Loved seeing and hearing all the animals on the resort!
Stayed 5 nights in Jul 2024

10/10 Excellent

Roxanne Adsuara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The things we love in this place: Nice property located beach front. Local animals inside the property. Shows at night. Good food. Excellent staffs!
Stayed 4 nights in Jul 2024

8/10 Good

Silvia L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked all the common areas and well-kept greenery. Alejandro, the entertainer was amazing and friendly. He was very funny and talented.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible location in the Maya Riviera Jungle on the beach! Friendly animals everywhere. Spotless accommodations. Great food options. Friendly and helpful staff.
Stayed 6 nights in Jul 2024

4/10 Poor

Jose I

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great facilities, but service needs Improvement
As reflected in my rating, I'm a bit disappointed with this hotel. We couldn't make it on the first day due to airport disruptions following the worldwide software collapse, and we informed the hotel about this. However, the hotel was not willing to grant us a refund for that first night. The hotel is large, well-designed, and family-friendly, with a wide range of activities and entertainment options. The swimming pool area is spacious, and the beach is clean. There is some room for improvement in the service. For instance, the safe in my room ran out of battery. The front desk assured me that someone would be sent to fix it. Naturally, I had to be present in my room when this person arrived. I spent several hours one afternoon waiting with my children and had to call the front desk multiple times to remind them to send help. Overall, I'd probably consider other hotel options for my next trip to Playa del Carmen.
Stayed 5 nights in Jul 2024

8/10 Good

Hallie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, excellent dinner options. We had a wonderful time!
Stayed 7 nights in Jul 2024

8/10 Good

Kelli

Liked: Staff & service, property conditions & facilities
My husband and I and my brother and sister n law stayed here ant the end of May. We had a great time. The resort was beautiful. It was like being in the jungle. There was a lot of wild life. Our favorite was watching the monkeys hanging out in the trees while we sat in the adult swim up bar. Didn’t care for the buffet but the specialty restaurant were very good. They had some fun entertainment in the evenings. Our favorite was the karaoke with Alejandro. He was so much fun and had the audience participating in the game. The beach was really nice too and there wasn’t much of the seaweed. We really enjoyed our stay.
Stayed 7 nights in May 2024

8/10 Good

Marta

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Where do I start. The rooms were soo outdated. The bathrooms were horrible. The grounds and lobby are beautiful.There are several buffetts yes, beautiful but be ready to eat w no airconditioner for breakfast, lunch and dinner. Be ready to sweat and not enjoy your food because it soo hot to enjoy. We were drenched! horrible eating experience everyday. Nice to see little monkeys, flamingos, exotic animals very close up through the hotel. The entertainment was great everynight. dancing on the beach, foam pool party and 80s night dancing was great!! again inside extertainment was hot. The big pool the water was jacuzi boiling hot it was horrible. tbe adult pool was very nice found on the last day there water was fresh. Had to argue w Manager Hector to eat inside on last day..Inside restautant Italian..they turn me away 3 days in a row saying thy had no space and we could not reserve a spot. Hector asked me 50 to be able to get in for the best pasta and meats. Nope I stood my ground. It was air conditioned it was pleasant. The staff is rude and dont care if you enjoying ur experience. I am used to bigger and nicer places that make you feel welcome and go above and beyond for us. No bottled water unless u pay 11.00 for a small water at the gift shops. They said thy had filtered water throughout the hotel. Not happy about that. The Beach is beautiful. Enjoyed myself due to going w my family. Will never return. Will not recommend to no one.
Stayed 4 nights in Jul 2024

10/10 Excellent

Angelica

Liked: Cleanliness, amenities, property conditions & facilities
The stay was so much fun! Excellent stay !
Stayed 5 nights in Jul 2024

8/10 Good

Meredith

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. The jungle, animals, beach are all amazing. This was our third time staying here. The staff was great! We traveled with four other families and each had a different experience with our rooms. Our family had a family suite (adjoining rooms). The king bed was very firm. Much too firm for our liking. That is really the only thing I would change in our room. The AC was cold, everything worked properly. One of the families we traveled with had a gluten allergy. It proved much more difficult to find true gluten free options. The entertainment was a little less stellar than in past years but still enjoyable. My teenage kids played beach volleyball everyday pretty much all day. The resort was a little stingy about giving out a volleyball even though people from all countries were playing together. Overall a great vacation! If you’re looking for a family friendly resort this is it!
Stayed 5 nights in Jun 2024

6/10 Okay

Antonio

Stayed 5 nights in Jun 2024

8/10 Good

JanMae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2024

8/10 Good

DELINDA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

6/10 Okay

Nikola

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The pool and beach was nice . The rooms are outdated and need updating
Stayed 6 nights in Mar 2024