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Ocean Riviera Paradise All Inclusive

5.0 star property

Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
Eden Master Suite
10 bars/lounges, 4 swim-up bars, 5 poolside bars
Free minibar, in-room safe, desk, free WiFi
On the beach, beach volleyball

Reviews

8.2 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    ‪9 min walk‬
  • Gran Coyote Golf
    ‪4 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪46 min drive‬

Room options

View all photos for Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop)

Suite (Eden Master Suite Rooftop)

  • 186 sq m
  • Ocean view
  • Sleeps 3

View all photos for PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

PRIVILEGE JUNIOR SUITE SWIM UP

  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Privilege Junior Suite Pool View

Free minibar, in-room safe, desk, free WiFi

Privilege Junior Suite Pool View

  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Garden view

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Garden view

  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

Privilege Junior Suite Garden View

  • 57 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed

View all photos for PRIVILEGE MASTER SUITE SWIM UP

View from room

PRIVILEGE MASTER SUITE SWIM UP

  • 115 sq m
  • Sleeps 3

View all photos for Daisy Junior Suite Pool View

View from room

Daisy Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Privilege Master Suite

Free minibar, in-room safe, desk, free WiFi

Privilege Master Suite

  • 115 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

Eden Junior Suite with Jacuzzi

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Junior Suite Rooftop

View from room

Privilege Junior Suite Rooftop

  • 135 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Eden Junior Suite Rooftop)

Free minibar, in-room safe, desk, free WiFi

Junior Suite (Eden Junior Suite Rooftop)

  • 135.0 sq m
  • Sleeps 3

View all photos for Privilege Junior Suite Rooftop Pool View

View from room

Privilege Junior Suite Rooftop Pool View

  • 135 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Swim Up

Eden Junior Suite Swim Up | View from room

Eden Junior Suite Swim Up

  • 57 sq m
  • Sleeps 3

View all photos for Eden Junior Suite Pool View

Eden Junior Suite Pool View

Eden Junior Suite Pool View

  • 57 sq m
  • Sleeps 4

View all photos for Eden Master Suite

Eden Master Suite

Eden Master Suite

  • 116 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View

Eden Junior Suite Rooftop Ocean View

  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Eden Junior Suite Ocean View

Free minibar, in-room safe, desk, free WiFi

Eden Junior Suite Ocean View

  • 57 sq m
  • Ocean view
  • Sleeps 4

View all photos for Daisy Junior Suite Garden View

Free minibar, in-room safe, desk, free WiFi

Daisy Junior Suite Garden View

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite Standard

Free minibar, in-room safe, desk, free WiFi

Junior Suite Standard

  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Aerial view

Occidental at Xcaret Destination - All Inclusive

  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.1 out of 5, Very good, (4070)
The price is AU$1,293
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

When you stay at Ocean Riviera Paradise All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive property is 4.9 mi (7.9 km) from Playa del Carmen Main Beach and 8.3 mi (13.4 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 9 min walk - 0.8 km
  • Gran Coyote Golf - 4 min drive - 3.5 km
  • El Camaleón Mayakoba Golf Course - 6 min drive - 5.0 km
  • Punta Esmeralda Beach - 9 min drive - 6.9 km
  • Playa del Carmen Main Beach - 15 min drive - 7.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬15 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. 40-inch LED televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

3 outdoor tennis courts and a complimentary water park are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.
Make yourself at home in one of the 782 guestrooms featuring free minibar items and LED televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a nightclub, and a complimentary water park. Additional features at this Mediterranean property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy French cuisine at Blue Moon, one of the property's 11 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 10 bars/lounges or 5 poolside bars.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Blue Moon - This bistro specializes in French cuisine and serves dinner only. Reservations are required.
Amaranto - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Sakura - This theme restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Ruta 66 - This restaurant specializes in American cuisine and serves dinner only. Open daily.
La Locanda - This theme restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Scuba-diving lessons

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Sakura

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Hot tub
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 964 out of 1931 reviews
Rating 8 - Good. 493 out of 1931 reviews
Rating 6 - Okay. 252 out of 1931 reviews
Rating 4 - Poor. 111 out of 1931 reviews
Rating 2 - Terrible. 111 out of 1931 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were well taken care of at this resort. We had a few bumps and they were quickly rectified by the excellent and helpful guest services staff. Food was excellent everywhere we went including the buffets and various restaurants. Beach was lovely and we enjoyed the lobby bar and bowling alley in the evening.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

Michael

Disliked: Cleanliness, property conditions & facilities
Glad to leave!
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Beautiful resort. Lots of amenities and restaurant choices. Several large pools. Beach is small but the pools make up for it. Erosion has made the beach area wanting.
Stayed 6 nights in Nov 2024

10/10 Excellent

Yogesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good. Beach was not as good as i was expecting, due to weeds and Rocks.
Stayed 6 nights in Dec 2024

8/10 Good

Sarah

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall our stay was wonderful. The resort is inclusive for just about everyone. Entertainment staff was entertaining and kind. We checked out each of the restaurants and the spa. Don’t regret booking our trip here. That being said, areas/opportunities for improvement or to be mindful of if important to you specifically: 1. Being around wild life was amazing, but despite MANY signs, other guests kept making us uncomfortable by feeding, petting, even kicking the animals. I feel the resort could do more to enforce this expectation. If you lose a towel it’s $100, maybe it should cost money to potentially harm animals. 2. We were a group of 12 under 4 bookings, trying to eat together was an absolute nightmare. More could be done to make group reservations a tolerable experience. It seemed 8 people was the upper limit before staff were flustered trying to accommodate us. 3. We booked a tour or whatever from the resort for 11 of us, as 1 was unsure if they’d be well the next day. The agent was extremely pushy and sold us on the fact we could add the last person ‘no problem’, as the van would be 12 people and no one was going to book for the 1 person by the next day. Next morning came and we could not add the last person. There was no 12th seat. This did mean someone from our group sat out, and alone for 8 hours. We felt a real absence of empathy from everyone when trying to deal with this and ultimately nothing was able to be done.
Stayed 7 nights in Dec 2024

2/10 Terrible

Glendia

Stayed 3 nights in Dec 2024

8/10 Good

Veniamin

👍
Stayed 14 nights in Dec 2024

6/10 Okay

Aaron

Stayed 1 night in Dec 2024

4/10 Poor

nancy

Disliked: Staff & service, property conditions & facilities
Rocky beach, servers not friendly, receptionist not friendly, they looked tire and understaff, crowded and pool area dirty
Stayed 4 nights in Dec 2024

6/10 Okay

Laura Ashley

Travelled with family
Our stay at Ocean Riviera Paradise was okay—better than some, worse than others. The rooms were nicely decorated, though one had mould on the ceiling. Cleaning staff were friendly and left us small goodies. There are many pools, but access depends on where you’re staying. We mainly used the Eden pool, which loses sun early but was the best option. The ocean pool was packed, and getting drinks there took forever. The Eden pool bartenders were awesome but clearly overworked. Daytime food options were inconvenient. You could walk to the kids’ pool for burgers, wait an hour at the ocean restaurant, or get room service, which we often did. Room service has limited hours and charges after 10 PM and for breakfast. Orders are per person, not per room, with a one-order-per-hour limit. The buffet was just okay, better skipped for lunch or dinner. The steakhouse, Italian, and Sukra restaurants were excellent, and Route 66 was a good backup but first-come, first-served. We attended the sales presentation. While the math works out for the deal, they push you to buy before fully experiencing the resort, likely because it won’t impress you by the end. It took 150 minutes instead of the promised 90 but was worth the spa upgrade—Sandra at the spa was incredible! We chose this resort for its allergy-friendly reputation, as my mom is Celiac. Unfortunately, she was contaminated at least once, leaving her stuck in the room for days. They’re more accommodating than most but not perfect.
Stayed 7 nights in Dec 2024

6/10 Okay

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities
We did genuinely enjoy our stay here. The resort is clean, and the staff are very friendly. The food is actually very good, with lots of variety. The resort rooms have seen some wear and could probably use some maintaining. We were in the Eden section on the 4th floor. We had one day of very bad rain and had an insane amount of water leak into our room. Shouldn’t be an issue because I’ve never seen it rain that hard before. Our biggest issue, the lines!!! To make a reso at the Teppanyaki, you had to line up at 8:30 AM and wait 1 hr to make your booking. If you didn’t arrive to the buffet during “non-peak” hours, expect to get NO food, and wait in more lines. 45 min waits to get into lunch restaurants, 30 min wait to grab your coffee from the coffee shop. It was really quite frustrating. Was not enjoyable to set an alarm on my holiday to get up early enough to get food for breakfast. That being said, after making a few pivots with timing, we did have a good time. The staff are friendly, the beach is wonderful and the resort grounds are kept clean and the food is great. I don’t think I would personally stay here again, but I would say it’s a nice hotel to go to on a budget.
Stayed 7 nights in Dec 2024

8/10 Good

Micheline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 Days wasn’t enough time. We had a good time
Stayed 5 nights in Dec 2024

10/10 Excellent

Sissi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super bueno
Stayed 4 nights in Dec 2024

8/10 Good

Yijing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 star for the service as it missed our luggage pick up and was late for scheduled pick up time; Air conditioning wasn't working and we had to walk to Lobby to report; Direct line to Front Desk never worked for us; beach overall is great, except for some rocks, not as good as the beach beside it; 1Japanese restaurant cannot be reserved in app, and we had to wait in line for 1h for it; And what's worse, we doubt the food in that Sakura restaurant has caused everyone in our group to have diarrhea and vomitting and even low fever. Overall nice place to spend your vacation, but we won't go back.
Stayed 6 nights in Dec 2024

8/10 Good

Violetta Mccutcheon

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities
We went to the ocean riviera paradise and stay for a week in the daisy section. The staff was really good, we asked for double beds instead of king bed. Also, our room had an issue and it got resolved very fast. The hotel is older and it can get upgraded, like the beds are not the best and you can see that the facilities are a little old, however they are very clean and the service is excellent. I would recommend to book your restaurant options early morning and check all the shows and activities on the website (the hotel gives you a code when you arrive). Cons, we really did not like the towel service, where there is a charge if you loose a beach towel (since you might end with one less or one more after). We love all the different areas, in this hotel you need to do a little walking (there is also a cart that you can take). Our kids loved the water park and the teens section. Food is also good.
Stayed 7 nights in Dec 2024

10/10 Excellent

Spencer Kyle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean riviera paradise was a wonderful experience. Though the amenities, experience and food were overall excellent, it was the staff that really stood out. First off, Miriam at the front desk was incredibly welcoming from the minute we walked into the door Maria from guest services checked in with us every day to ensure all our needs were met Celeste from the entertainment team at el Beso never failed to amp up the resort and got all of us engaged in the activities Jessica from our evening entertainment always made sure we had a blast and lastly the team at Mike's coffee, Madahi, Clara, Sonia and Karina were always wonderful and made excellent coffee!
Stayed 8 nights in Dec 2024

8/10 Good

Shrishti

Liked: Cleanliness, staff & service, property conditions & facilities
Experience was good
Stayed 4 nights in Dec 2024

10/10 Excellent

Raju

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay here it’s a paradise. Stand out is customer service centric attitude. They are absolutely gem an take pride in serving guests
Stayed 5 nights in Dec 2024

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great trip especially with the kids!
Stayed 6 nights in Dec 2024

10/10 Excellent

Christopher

Stayed 5 nights in Dec 2024

2/10 Terrible

Kristal

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Ying

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 5 nights in Dec 2024

10/10 Excellent

Inderjeet Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect all inclusive property for families at reasonable price
Stayed 4 nights in Dec 2024