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Princess Family Club Riviera - All Inclusive

5.0 star property

Photo gallery for Princess Family Club Riviera - All Inclusive

View from property
Meeting facility
Sports facility
On the beach, white sand, sun-loungers, beach umbrellas
Family Room (Club)

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Housekeeping

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 06, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪18 min walk‬
  • Gran Coyote Golf
    ‪6 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪7 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪40 min drive‬

Room options

View all photos for Family Room (Club)

Family Room (Club)

Family Room (Club)

  • 58 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room, Pool Access (Club)

Free minibar, in-room safe, desk, iron/ironing board

Family Room, Pool Access (Club)

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

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Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1757)
The price is AU$731
for 1 room
includes taxes & fees
17 Apr - 18 Apr
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

When you stay at Princess Family Club Riviera - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of El Camaleón Mayakoba Golf Course and Quinta Avenida. .This all-inclusive resort is 5.8 mi (9.3 km) from Playa del Carmen Main Beach and 7.3 mi (11.8 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 18 min walk - 1.6 km
  • Gran Coyote Golf - 6 min drive - 3.3 km
  • El Camaleón Mayakoba Golf Course - 7 min drive - 3.5 km
  • Tres Rios Ecopark - 11 min drive - 7.1 km
  • Playa del Carmen Main Beach - 18 min drive - 9.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 40 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬6 min walk
  • ‪Privilege Lounge - ‬16 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬7 min walk

About this property

Princess Family Club Riviera - All Inclusive

Luxury resort on the beach, with 12 outdoor pools
Princess Family Club Riviera - All Inclusive offers 144 accommodations with free minibar items and safes. Rooms open to balconies or patios. Plasma televisions come with cable channels.

Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested.

6 outdoor tennis courts and a health club are featured at the resort. 12 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Princess. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Make yourself at home in one of the 144 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have jetted bathtubs and complimentary toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 12 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional amenities at this resort include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This resort is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Buffet Family Club, one of the resort's 12 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 20 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This resort has facilities measuring 27254 square feet (2532 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Buffet Family Club - This buffet restaurant specializes in international cuisine.
Verde - This buffet restaurant specializes in international cuisine. Open daily.
Naranja - This buffet restaurant specializes in international cuisine. Open daily.
Mama Mía - This theme restaurant specializes in Italian cuisine. Reservations are required. Open daily.
La Vaquería - This theme restaurant specializes in local and international cuisine. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 12 restaurants
  • 20 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet Family Club
  • La Vaquería
  • Mama Mía
  • Naranja
  • Verde

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Playground
  • Shopping
  • Waterslide

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free cot
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 27,254 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Jetted bathtub
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Family Club Grand Riviera Princess All Inclusive
Family Club Grand Riviera Princess Playa del Carmen
Family Club Grand Riviera Princess
Family Riviera Princess Inclu

Princess Family Club Riviera - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 322 out of 777 reviews
Rating 8 - Good. 238 out of 777 reviews
Rating 6 - Okay. 121 out of 777 reviews
Rating 4 - Poor. 53 out of 777 reviews
Rating 2 - Terrible. 43 out of 777 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kimberly

Liked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

MERCEDES

Travelled with family and small children
Liked: Cleanliness, staff & service
Dinning was a major problem. The buffet were not efficient in serving and too often the the dishes were empty. Seems like there are not enough personel in the kitchen. There were nights when I did not get any entree to eat. You are very cheap and inefficient about food. I will not recommend your resort based on the terrible dinning.
Stayed 5 nights in Dec 2024

10/10 Excellent

tatiana

Stayed 1 night in Dec 2024

4/10 Poor

Emil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The pros: beach, very nice beach. The cons: cold water in all the pools, not one jacuzzi, no slides for the kids(well they have one but only at the kids club). Kids club is empty for my 9 and 11yo to be used in the teen club. There were some smaller kids in the kids club. Food is the same no matter which buffet so I was not impressed by the food. No mango slides anywhere, sea food barely there. So that was not impressive. Some toilets are disgusting. Oh, and all the toilets have that push button and I hated it so much. Even the room ones had push button but worse, from the side and hard to press. I will not go to this again.
Stayed 7 nights in Dec 2024

8/10 Good

Anabela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

olga

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we liked that it was kids friendly, lots of different pools, fiod was great.
Stayed 9 nights in Dec 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Dec 2024

8/10 Good

Vadim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, but we won’t be back here.
Overall good resort and that’s why we came back here second time. Will we come back again? NO.Few things got changed here not for the better but worst. Read my complete review if interested to hear our family's story.
Stayed 6 nights in Dec 2024

10/10 Excellent

Ignacio Graciano

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful.
Stayed 4 nights in Dec 2024

8/10 Good

Lisa Deanne Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

4/10 Poor

Maria Sonia

Stayed 4 nights in Dec 2024

4/10 Poor

Mallory

Travelled with family and small children
Disliked: Cleanliness
Room smelled like mold
Stayed 5 nights in Dec 2024

8/10 Good

Sarah N

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time here at the Princess Family Club. Staff was nice, food was decent, lots of different places to eat and swim, the beach was sensational! If you don't like to walk this isn't the place for you. We walked a LOT. There are shuttles that can transport you around. But it was perfect for us and our 8 year old. The wildlife is so neat here, too! We will come back again for sure.
Stayed 7 nights in Dec 2024

4/10 Poor

Alexsander

Stayed 8 nights in Nov 2024

10/10 Excellent

Alena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying in the Princess, all was amazing.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sercan

Stayed 5 nights in Nov 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Have nice for family vacation
Stayed 5 nights in Nov 2024

8/10 Good

MARCEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Menos de lo que esperas,lo salvan ciertos detalles
El hotel definitivamente no fue lo que esperábamos, a la llegada la chica de recepción grosera y mal encarada, no respetaron la habitación solicitada, no pudimos solicitar un carrito de bebé por que no había concierge, los horarios de comida horribles y super cortos, llegamos 4pm y nisiquiera el restaurante de snacks estaba abierto por que según estaba en mantenimiento, mis hijos con muchísima hambre después del viaje, instalaciones viejas y notoriamente mal cuidadas en el área dónde nos hospedamos fachadas con moho, un colchon de la litera con las sábanas manchadas como si se hubiesen orinado, el mismo que nos apoyo a cambiarlas, nos dijo que a veces como el huésped anterior “no las usó”, dejan las mismas y no se cambian, el area de niños con juguetes viejos, sucios y rotos (carritos sin volante, area de supermercado averiada, no le permitieron a mi hijo integrarse a las actividades por su edad “3 años” y en el horario que podía hacerlo “family time 1-3pm” las chicas, totalmente desentendidas y apáticas, ni por error los voltearon a ver, total desilusión). Los restaurantes de buffet todos monótonos con comida similar y diario casi lo mismo, las bebidas malas. Lo bueno… los restaurantes a la carta muy buenos, en cuanto a sabor y porciones. Las albercas sumamente limpias y muchas. Toallas todas las que solicitarás y en excelente estado, blancos de muy buena calidad. Los detalles de cortesía muy lindos, kit cubetita y palas para la playa, bolsa de playa. Cool las batitas infan
Stayed 4 nights in Nov 2024

2/10 Terrible

Hsuan Ting

Stayed 6 nights in Nov 2024

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and the family club was perfect for kids 0-10! Would gladly return. One suggestion would be a daytime snack/dining option for family club as my kids were so tired and hungry in the evenings (ages 3&5) that they barely made it to the 6pm buffet opening time and we had to go to the main resort sport bar to get them food before the buffet opened. But this place was excellent and so nice to have so many families near by and swim out room was fantastic! Thank you all
Stayed 7 nights in Nov 2024

8/10 Good

Liubov

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
We loved the themed restaurants and huge territory. Great services, however some staff need to be trained properly. Additionally, we were denied in breakfast to go when we checked out at 5 am to the airport
Stayed 13 nights in Nov 2024

6/10 Okay

Ania

Travelled with family and small children
Disliked: Amenities
Good was terrible, no flavor, same thing everyday. Hotel is ok, nothing special. Very far from the beach. Have to take the shuttle and wait for it. Not very convenient. I would not come back to this hotel.
Stayed 7 nights in Nov 2024

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was incredibly long and we were left on our own to find our own room
Stayed 7 nights in Nov 2024