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Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Aerial view
Aerial view
Coffee shop
Aerial view
On the beach, white sand, sun-loungers, beach towels

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    5 min walk
  • Playacar Beach
    8 min walk
  • Xaman Ha Aviary
    12 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    7 min drive

Room options

View all photos for Junior Suite, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (U)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Ocean View (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-CAN)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Superior, L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (Superior | U)

  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (U)

  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Garden View (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Garden View (M)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (Superior | B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (L)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (M)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Connecting Rooms (Superior | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (Superior | C)

  • 35 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Connecting Rooms (C)

  • 34 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-CAN)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Superior | C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior | C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Courtyard View (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Courtyard View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior | B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior | B2C-CAN)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (C)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (B2C-CAN)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CAN)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Ocean View (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Superior B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (Superior | B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Suite (B2C-US)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Superior, U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (Superior, U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

With a stay at Hotel Riu Palace Riviera Maya - All Inclusive in Playa del Carmen (Playacar), you'll be within a 5-minute drive of Playacar Golf Club and Quinta Avenida. .This all-inclusive property is 1.4 mi (2.2 km) from Playa del Carmen Main Beach and 5 mi (8.1 km) from Xplor Theme Park.

What's nearby

  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 1 min drive - 0.3 km
  • Quinta Avenida - 4 min drive - 1.9 km
  • Playa del Carmen Maritime Terminal - 4 min drive - 1.9 km
  • Playa del Carmen Main Beach - 8 min drive - 2.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Occidental Allegro - ‬4 min walk
  • ‪Pool Bar - ‬11 min walk
  • ‪Don Rafael - ‬2 min walk
  • ‪Sports Bar Allegro Playacar - ‬4 min walk
  • ‪Turquesa - ‬7 min walk

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Beach spa retreat walking distance from Playacar Golf Club
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 460 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as a nightclub, a health club, and an outdoor pool. This Art Deco property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Don Rafael, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 5 bars/lounges. A complimentary buffet breakfast is served daily from 7 AM to 11:00 AM.

Featured amenities include limo/town car service, a computer station, and dry cleaning/laundry services. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7 AM and 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • On-site parking includes off-street options
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Don Rafael
  • Il Portico
  • Agave
  • Yashima
  • Krystal

Things to do

  • Beach volleyball
  • Bike storage
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Corner/local shop
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • This property does not have any lifts

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • Renovated entire property – December 2019
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Heating

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Dryer
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1703 out of 2311 reviews" "
Rating 8 - Good. 392 out of 2311 reviews" "
Rating 6 - Okay. 122 out of 2311 reviews" "
Rating 4 - Poor. 52 out of 2311 reviews" "
Rating 2 - Terrible. 42 out of 2311 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Kristy, Wichita

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We stayed at Riu palace peninsula last year for 3 nights and we loved it, so decided to take my family (group of 10)to this Riu this year. He had the higher expectations due to the higher reviews they had. Unfortunately, we had the mix feelings at this place. The pools were too small for the size of this resort, the room was small with kinda see through shower (not convenient if you travelled with kids). They didn't have music at the pools. The service was overall great, except maybe 1 guy at Asian restaurant was kinda rude. The entertainments were ok. The lobby was good with A.C. The beach was horrible, we couldnt swim at all. They have the huge and pretty landscapes, but I wished they had used it to build another pools instead. Overall, it was ok trip, but I wont come back to this resort or this area anymore. Good luck !
Stayed 5 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had a great experience at this RIU property. Everything was perfect we will come back!
Stayed 5 nights in Aug 2024

8/10 Good

Sameh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly workers. Food was good and have different varieties. Hotel is very clean . Polite workers and helpful. Lacks night life at hotel and the programs are boring. They could use different programs where they can make it more fun and adults oriented
Stayed 4 nights in Aug 2024

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic experience. The staff was amazing and very attentive. The only hiccup was I requested a double bed for my daughter and I but was given a single. It was corrected but we had to bounce around rooms the first two days. We still think highly of this resort.
Stayed 5 nights in Aug 2024

10/10 Excellent

Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I went to this resort for our honeymoon and we absolutely fell in love with it!! He wants to go back again next year. The resort was even more beautiful in person than the pictures which were already so beautiful. From the drive up, to the restaurants, to the pool and beach areas everything was amazing to look at. Our room was cleaned every morning to perfection! Dinner was our favorite! We always had great options to choose from. The one thing that really topped our experience off was the service from those that work there! Everyone was so nice and constantly made sure we had exactly what we needed! Two servers we had from the time we got there to the time we left were Lorenzo and Oscar. They made sure we were in their sections every day and we felt so taken care of each time. They became more like friends of ours by the end. Lorenzo went above and beyond for us our last morning before we left by surprising us with a table set up just for us with flowers, sparkles, and mimosas for breakfast! We 10/10 recommend vacationing at this resort and even more recommend receiving service from Lorenzo and Oscar if you have the opportunity! They will not disappoint!
Stayed 5 nights in Jul 2024

10/10 Excellent

Hasan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful! It was about a 20 minute walk into town. I would definitely come back!
Stayed 3 nights in Aug 2024

8/10 Good

Khristine

Liked: Cleanliness, staff & service, property conditions & facilities
staff at the buffet restaurant were exceptional. entertainment during day and night made our stay more fun as well….
Stayed 7 nights in Aug 2024

2/10 Terrible

sam

Travelled with family
The reception manger Megal was the best help ever , Thank you Megal
Stayed 4 nights in Aug 2024

10/10 Excellent

Diego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos encanto todo!
Stayed 7 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly , I had a wonderful experience.
Stayed 4 nights in Jul 2024

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always an incredible experience staying at RIU
Stayed 4 nights in Aug 2024

8/10 Good

Joahna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

8/10 Good

Marta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all inclusive very nice views , very elegant looking , when in the middle of august not too hot but still hot . service ,workers are excellent , beach is beautiful, only thing is the food is not good… people all around the world come to this hotel so I understand why the food can be likable to someone but coming from Chicago , the food wasn’t that good,but can’t really find anything around good that Ik of , but the food gets the job done I guess , drinks were excellent as well
Stayed 5 nights in Aug 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
It was wonderful! We love Riu!
Stayed 7 nights in Aug 2024

8/10 Good

Silvana Elena Oropeza de

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food and drink options, excellent service, neat rooms. Can improve quality of night entertainment (been in other Riu hotels and the night shows on this hotel were just ok). Pool was too hot (need to work on shade, also water depth is too shallow and that is a factor on pool temperature)
Stayed 7 nights in Aug 2024

10/10 Excellent

Macias Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn’t like is when you coming back late for any activities there was not many chose for a late dinner. The 24 long room the nachos was not good or any of the options. I would like to see an improvement next time that I will visit the Hotel Riu Palace Riviera Maya. I recommend the Hotel Riu Palace Riviera Maya to family and friends.
Stayed 7 nights in Aug 2024

10/10 Excellent

Steven James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and cleanliness of the facility. When there is no activities at the pool, playing music would be nice.
Stayed 4 nights in Aug 2024

10/10 Excellent

Anthony N

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and well maintained
Stayed 4 nights in Aug 2024

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
RIU Palace Riviera Maya showed me the best vacation of my life! The staff was the most kind and attentive group of people I’ve ever encountered. Other than the steak house, the restaurants and buffets served high quality delicious food. The room was clean and spacious. The beach setting was convenient and beautiful. We will certainly return!
Stayed 6 nights in Aug 2024

8/10 Good

Dhaval

Stayed 5 nights in Aug 2024

10/10 Excellent

Josefina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 6 nights in Jun 2024

8/10 Good

Salvador

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Aug 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Aug 2024

10/10 Excellent

Lane Wyatt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, the place was constantly emaculent with excellent options for food, and activities. Won’t book any other Resort but RIU for our future travels!
Stayed 6 nights in Aug 2024

6/10 Okay

Veronica

Liked: Staff & service
Stayed 5 nights in Aug 2024