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Sandos Playacar All Inclusive

4.0 star property

Photo gallery for Sandos Playacar All Inclusive

Aerial view
Family dining
Exterior
Reception
Jr. Suite Riviera with Jacuzzi

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪4 min walk‬
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪10 min walk‬
  • Xaman Ha Aviary
    ‪6 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬

Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1676)
The price is AU$820
for 1 room
includes taxes & fees
19 Feb - 20 Feb
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

With a stay at Sandos Playacar All Inclusive in Playa del Carmen (Playacar), you'll be a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary. .This all-inclusive property is 2.2 mi (3.5 km) from Quinta Avenida and 2.2 mi (3.6 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Golf Club - 5 min drive
  • Xaman Ha Aviary - 6 min drive
  • Quinta Avenida - 7 min drive
  • Playa del Carmen Maritime Terminal - 7 min drive
  • Xcaret Eco Theme Park - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive

Restaurants

  • ‪Festival Grand Buffet - ‬2 min walk
  • ‪Rosa Roja - ‬10 min walk
  • ‪El Gaucho Steakhouse - ‬7 min walk
  • ‪Cupcake Cafe - ‬1 min walk
  • ‪RIU Yucatan - ‬12 min walk

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Make yourself at home in one of the 819 guestrooms featuring free minibar items and plasma televisions. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 outdoor swimming pools, a complimentary water park, and a sauna. Additional amenities at this property include complimentary wireless internet access, concierge services, and babysitting (surcharge).
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite to eat at one of the property's 9 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 3 poolside bars.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 8 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding

Family friendly

  • 8 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 488 out of 1348 reviews
Rating 8 - Good. 366 out of 1348 reviews
Rating 6 - Okay. 221 out of 1348 reviews
Rating 4 - Poor. 156 out of 1348 reviews
Rating 2 - Terrible. 117 out of 1348 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alayna Catherine

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Will stay again any chance I get
Stayed 7 nights in Oct 2024

4/10 Poor

Destiny

Travelled with family
Disliked: Staff & service, property conditions & facilities
Layout of the property is horrible. The family section is farthest from the aqua park and beach. The one trolly to get you there only holds 24 people, and there is 819 rooms. So there is a ton of walking. Not enough signs for where you’re going or coming from unless you download an app. We (family of 5) will not recommend or go back to this resort.
Stayed 9 nights in Oct 2024

10/10 Excellent

Fernando

Stayed 8 nights in Oct 2024

10/10 Excellent

Jeanne, Gilbert

Stayed 8 nights in Oct 2024

8/10 Good

Ekaterina

Stayed 5 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 6 nights in Jun 2024

10/10 Excellent

Raymundo

Stayed 2 nights in Sep 2024

2/10 Terrible

Jesus Javier

Disliked: Cleanliness
Stayed 5 nights in Oct 2024

4/10 Poor

Rosa

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I have been here 3 times and have also brought an recommended others to come but sadly this will be my last time also for my family. Wrong accommodations,rooms outdated,and to top it off roaches in the bathroom. They were more interested in trying to sell me the 'Elite Membership' instead of trying to keep a loyal customer happy.Loosing one customer is too many in any business.
Stayed 14 nights in Oct 2024

2/10 Terrible

Myesha

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
This was by far the worst all inclusive resort I’ve ever stayed in. The food was not good. I didn’t eat one thing that made me want to eat it again while there. The alcohol served to us was very cheap. We did not have our room cleaned for the first 2 days and had to actually call to request that it be cleaned. The water pressure in the showers was very low. Very few activities to participate in on the resort. We were suppose to receive wine in the room as Expedia VIP but never received it even after requesting it 3 times. We also had a spa credit that they wouldn’t accept at checkout when we paid for our spa services and stated that this credit would’ve had to be used at the time the spa service was booked. Animals, that appeared to be sickly monkeys and raccoons, were all around the resort going in people bags at the pools. I would never stay here again even if it was for free.
Stayed 4 nights in Oct 2024

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo super chevere nos encanto esperamos volver pronto
Stayed 8 nights in Oct 2024

6/10 Okay

Juan Carlos

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Room was cleaned daily and food was overall good but servers seem tired and overloaded with work. Most of them seem unhappy to be there or too busy to provide good customer service
Stayed 5 nights in Oct 2024

10/10 Excellent

Jennifer Lynn

Stayed 4 nights in Sep 2024

4/10 Poor

Alfredo

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities
We had a party of 16 with us. Everyone had some kind of issues at some point. Starting off with one of the bags getting lost and never found upon arrival. We had rain for a couple days and had issues with one room leaking which led to a room relocation. We had issues with our door would not open due to some programming error, 4 times to be exact. Property is nice, plenty of food to choose from but we had to deal with too many things this time around. This was our second time going back to that property, but we will consider other properties when we go back to Cancun.
Stayed 7 nights in Oct 2024

4/10 Poor

Alberto

Travelled with family and small children
One thing we didnt like at all was that it took 15 minutes to walk to the restaurant and 20 minutes to the beach
Stayed 4 nights in Oct 2024

10/10 Excellent

Andrea Lynn

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great. There was alot of ran over 3 days and so the structure was experiencing some leaks. The staff were out managing it the best based on the amount of rain and winds. One bathroom in the buffet area was challenged as well.
Stayed 7 nights in Oct 2024

4/10 Poor

Manuel

Travelled with family
Disliked: Amenities, property conditions & facilities
Room outdated,reserved 1 king bed,was given 2 queen beds,the air conditioner didnt work and to top it off... Roaches. I have been hete before a couple years ago an everything was good. Now all they emphasize is trying to sell you the black bracelet(Elite). They have lost a loyal customer.
Stayed 4 nights in Oct 2024

10/10 Excellent

Hossein, Coquitlam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for adults and family, lots of activities and restaurant options, walkable to the core of play del Carmen, bikes are available to Use in gated community, kayaks snorkels, water boards and paddle boards are available for free as well! Free nightly shows! There is a little water park for kids! Great resort overall
Stayed 8 nights in Oct 2024

8/10 Good

Orlando

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful beach
Stayed 6 nights in Oct 2024

8/10 Good

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great very big with a lot to do.
Stayed 4 nights in Oct 2024

10/10 Excellent

Laetitia, Noblesville In

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
**Review of Sandos Playacar, Mexico** I recently stayed at Sandos Playacar, and it was an incredible experience. From the warm welcome to the exceptional service from our guide Kena, everything was top-notch. **Food:** The resort offered a fantastic array of dining options. The buffet was fresh and diverse, while specialty restaurants like the Italian and Asian venues provided outstanding meals with exquisite flavors. **Hotel Room:** Our room was spacious, beautifully decorated, and very clean, complete with a comfortable bed and a lovely balcony view of the gardens. **Restaurants:** Each restaurant had a unique atmosphere, and the attentive staff made great recommendations. The themed nights added to the culinary adventure. **Gym:** The fitness center was well-equipped, allowing me to maintain my workout routine. **Spa:** The spa was a heavenly retreat. I enjoyed a rejuvenating massage in a serene atmosphere, with a variety of treatments available. I also loved the complementary hot tub experience. **Beach:** The stunning beach featured soft white sand and crystal-clear waters. The beach staff were attentive, enhancing our relaxation with towels and refreshments. **Concert:** The evening concert added vibrancy to our stay, with live music creating a fun atmosphere for all guests. **Customer Service:** The customer service was exceptional, especially from KENA who provided invaluable insights and made us feel like VIPs throughout our visit. Great experience!
Stayed 3 nights in Oct 2024

10/10 Excellent

Jeremy William

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy every bit of my stay!
Stayed 5 nights in Oct 2024

2/10 Terrible

Daryl

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible food Bad costumer service Scams Bad smells
Stayed 6 nights in Oct 2024

10/10 Excellent

richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Beautiful property.
Stayed 5 nights in Oct 2024

2/10 Terrible

Marcela

Stayed 4 nights in Oct 2024