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Senses Riviera Maya Oceanfront Boutique hotel - Adults only

4.0 star property

Photo gallery for Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Exterior
Lobby sitting area
Front of property
60-inch Smart TV with cable channels
Rooftop terrace

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Hot tub
  • Bar
  • Room service
  • Housekeeping

Explore the area

Map
Playa del Carmen, QROO
  • Paradise Beach
    ‪1 min walk‬
  • Playa Paraiso Golf Course
    ‪19 min walk‬
  • Maroma Beach
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Pool View Suite

Pool View Suite

Pool View Suite

  • 100 sq m
  • Sleeps 2

View all photos for Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

Honeymoon Suite, 1 King Bed, Ocean View

  • 110 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Ocean View Suite

60-inch Smart TV with cable channels

Ocean View Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Suite

Premium bedding, free minibar, in-room safe, desk

Ocean Front Suite

  • 100 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at Senses Riviera Maya Oceanfront Boutique hotel - Adults only in Playa del Carmen, you'll be on the beach, just steps from Paradise Beach and a 3-minute drive from Playa Paraiso Golf Course. .This beach hotel is 4.8 mi (7.7 km) from Maroma Beach and 7.2 mi (11.6 km) from Tres Rios Ecopark.

What's nearby

  • Paradise Beach - 1 min walk - 0.0 km
  • Playa Paraiso Golf Course - 19 min walk - 1.6 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 6 min drive - 3.3 km
  • Tres Rios Ecopark - 14 min drive - 11.7 km
  • Maroma Beach - 15 min drive - 7.7 km

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪La Laguna - ‬3 min drive
  • ‪Snake Bar At Iberostar Maya - ‬4 min drive
  • ‪Alberca - Pool - Bar - ‬5 min drive
  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Huama - ‬2 min drive

About this property

Senses Riviera Maya Oceanfront Boutique hotel - Adults only

Adults-only beachfront hotel with outdoor pool
Senses Riviera Maya Oceanfront Boutique hotel - Adults only offers 38 air-conditioned accommodations, which are accessible via exterior corridors and feature indoor private hot tubs and free minibar items. Beds feature premium bedding. 60-inch Smart televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and laptop-compatible safes. Additionally, rooms include complimentary bottled water and ceiling fans. Housekeeping is offered daily and in-room massages can be requested.

4 hot tubs are on site along with an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.
Make yourself at home in one of the 38 air-conditioned rooms featuring indoor private hot tubs and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Pamper yourself with onsite massages or enjoy recreation amenities such as an outdoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy American cuisine at Cavamar, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges.

Featured amenities include a 24-hour front desk, luggage storage, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Cavamar - This beachfront restaurant specializes in American cuisine and serves lunch only.
The Blend - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
CavaBar - Onsite bar. Open daily.
The Blend Bar - This cocktail bar overlooks the ocean. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Senses Riviera Maya Oceanfront Boutique hotel - Adults only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • CavaBar
  • Cavamar
  • The Blend
  • The Blend Bar

Things to do

  • 18-hole adjacent golf course
  • 4 hot tubs
  • Arcade/game room
  • Billiards/pool table
  • Golf carts
  • Kayaking
  • Optional golf privileges
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Smooth flooring in room
  • Tile flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 60-inch smart TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Laptop workspace
  • Laptop-compatible safe
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 2.84 per accommodation, per night
  • Resort fee: USD 13.11 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 150 per vehicle (roundtrip, maximum occupancy 4)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Senses Riviera Maya Artisan Resort Playa del Carmen
Senses Riviera Maya Artisan Resort
Senses Riviera Maya Artisan Playa del Carmen
Senses Riviera Maya Artisan
Senses Riviera Maya By Artisan Playa Paraiso Mexico

Senses Riviera Maya Oceanfront Boutique hotel - Adults only Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 395 out of 1005 reviews
Rating 8 - Good. 211 out of 1005 reviews
Rating 6 - Okay. 167 out of 1005 reviews
Rating 4 - Poor. 88 out of 1005 reviews
Rating 2 - Terrible. 144 out of 1005 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

ryan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures of the rooms looked really nice. It seems since the original building of this hotel they haven't put much money into maintaining it so the place was starting to fall apart. The jacuzzis on the balconies were all broken. The jacuzzi in our room would leak such that it wouldn't fill. Tiles were falling off in the pool. The only activities they had beside the pool was a pool table and crappy dart board. They never had what was on the menu for lunch. Rooms weren't all that clean and sometimes didnt have towels. That said it was still overall a beautiful location and dinner staff were very friendly and accomodating.
Stayed 5 nights in Dec 2024

10/10 Excellent

Tereza, San Diego

Stayed 1 night in Dec 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people were very friendly and accommodating. Most of the food was fantastic, one of my breakfasts was a bit over cooked. The dinners were very good. We got a different themed menu every night. The dessert was always fantastic, we had cheescake, chocolate lava cake, apple crapes. Very upper scale food. If you are looking for buffet style this is not your place. The little pool side bar you could get hotdogs, burgers, frys and most alcoholic beverages you would want. Pool was very refreshing but some of the tiles were falling off but is right in front of the ocean so that was nice. If you wanted to go shopping you need to take a taxi about 20min and most of the drivers would set up a time to pick you up and bring you home when you were done. We were there for New Years Eve and they hosted a fancy dinner with a live saxophone player. He was really good. At midnight we got to watch fireworksfrom two other resorts that were close by.
Stayed 6 nights in Dec 2024

10/10 Excellent

Jhoanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay with my sister was amazing!!! Planning to return soon (10/10)!!!
Stayed 4 nights in Dec 2024

2/10 Terrible

Corrie

Stayed 7 nights in Sep 2024

10/10 Excellent

Avinash

Stayed 3 nights in Dec 2024

4/10 Poor

Raj

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were ok, shower areas floor were broken, the balcony pool had to be filled at request, we couldent fill it or use it when we’re wanted to as it took too long to fill. The outside pool was dirty hence we didn’t use it at all. Food was good! Definitely liked the food! Especially their hot sauce. The road in was horrible soo many potholes. Once we got to hotel, I felt it’s way over priced for the size of the hotel, we could have spend $500 more and get a whole resort in Hilton or any major brands. They call them self a resort but it’s not it’s a hotel. All you see in the images is exactly what you get there is nothing more. Won’t be booking them again.
Stayed 5 nights in Dec 2024

8/10 Good

Adnan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried to cancel our reservation due to some reviews and we are so glad we didn't!!!! We enjoyed our stay at Senses very much and will be back! Christian who works at the welcome desk was friendly, welcoming and most helpful. The food was just excellent in both the snack restaurant and the dining room upstairs. The serving staff was so very friendly, professional and efficient. I lost my list of names I wanted to mention but there were two people who made our mealtime extra special. One was the middle aged gentleman who served breakfast and lunch. The other was a very well spoken young man who spoke perfect English and served at the dinner spot. Both men seemed to be head servers. You may recognize them but the entire staff was great. The views are the most amazing you can ask for. The rooms are very spacious and clean. There are a few upgrades that would be nice like the couch, but you can see they are working around the resort fixing, upgrading and painting. You can message via WhatsApp for any issues and the emails are responded to within minutes. All rooms are ocean view and pool view rooms are ground floor. Sitting around the pool was wonderful. Beach access to the north side is easy... beach access to the south side depends on the tide. We rented a car and part of the road in is rocky but nothing crazy. Resort is nestled among a neighbourhood and other resorts. We loved the size, location, meals and staff. Very relaxing stay. We will definitely return!
Stayed 5 nights in Dec 2024

2/10 Terrible

Brie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
MOLD PROBLEM
The amount of mold in this place was insane. I could barely breathe in my room. It's outdated and very dirty. The food is ok and the service was good.
Stayed 4 nights in Dec 2024

2/10 Terrible

jessy

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had read some negative reviews and we did not have their same experience. We had a great time and let’s be honest, you get what you pay for! If you just coming for. Couple days it is a great place to relax. If I were staying longer than 3 days I would book elsewhere because it does not have scheduled activities etc. we loved the staff and we WILL be back.
Stayed 3 nights in Dec 2024

2/10 Terrible

Billy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't go here. Save your money. Such a huge let down. Hot water only worked part of the time. Alomst impossible to get clean towels. Room was very dusty and dirty and smelled like a cave. The bed sheets felt damp. Hundreds of tiles missing from the pool area. Bar by the pool was gross, rusty, run down and using recycled water bottles for the mixer containers. Waited at least 30 minutes for breakfast and dinner every day. We will never go back to this horrible place. Such a bait and switch!!
Stayed 7 nights in Nov 2024

2/10 Terrible

Charles

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The cleaning staff and waiters were great. The front desk and management team were manipulative Liars who moved us and other guests to other rooms only to have the next room be worse! Maintenance at this facility were incompetent and overwhelmed whith all the issues at this location.
Stayed 6 nights in Dec 2024

2/10 Terrible

Marc, Lake Country

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would start by saying that we were put into a room with no towels, and it had no curtains (just sheers), so the light came in at 630 am. We upgraded to a larger room with a little kitchenette, which one would have to assume would we outfitted with something, but not in this case. Two cups and a coffee maker. Not even a spoon to stir your coffee. No iron or ironing board. After we complained to the front desk they moved us to a room one floor down. When we got to that room, which had blinds on the windows facing the ocean but on the other side of the unit was another window with no curtain. Of course there is a big light outside of that window so the room never got dark. It was like sleeping with the lights on all night. The second room had no coffee maker, no cups, no glasses, nothing. Again we had to message the front desk to try and get a room which was prepared. When they say "All inclusive", they mean you can have a choice of two entrees at dinner - either spagetti or chicken. When we went to the pool again they had no towels. Pulled out a rusty nail off the pool floor. And the edge of the pool has a constant flock of seaguls sitting on it pooping in the pool all day long. The only bright spot in this entire resort was Hernan in the dining room who's service was really great. He tried to make the best of a terrible situation. Do not even think about going to this "resort", it's a hole. I'm only giving it one star because there is no option to give zero stars.
Stayed 3 nights in Dec 2024

6/10 Okay

Johanita

Travelled with family
Liked: Cleanliness, staff & service
The staff is incredible. The food was great - different meal options every day. It’s a pitty you can’t access the public beach area to the right of the hotel - the stairs are broken and there is a big drop to the sand so that you can’t access it safely.
Stayed 3 nights in Dec 2024

4/10 Poor

arthur

Travelled with partner
Disliked: Amenities
The room was nice, but theres only 1 restaurant and never a buffet, so your choices of food are slim! there is no beach access. so you have to go next door to the other hotel to be on the beach and cross through the water which can be difficult during high tide because you almost get slammed against a wall. They need to build a bridge or something safer. hotel check in was different and not helpful when checking in. we basically had to ask for anything and directions to everything on our own. i would not recommend this place to anyone. Theres better places that are really "all inclusive" and have several restaurant choices and even shops inside their hotel! this place onyl has a vending machine
Stayed 4 nights in Dec 2024

8/10 Good

Jason

Travelled with partner
Liked: Staff & service
Great location for a private getaway. Rooms are large great view and sound of the ocean. Clean and well maintained and friendly staff and service. The resort needs a good a mount of up keep with repairs especially the road getting to the resort. And better information signs posted for resort location.
Stayed 5 nights in Dec 2024

10/10 Excellent

Steven Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road to property was unpaved. Lower level rooms smelled of mold, but staff moved us to upper level. Great job. Staff very friendly and accommodating. Enjoyed our stay.
Stayed 3 nights in Dec 2024

2/10 Terrible

Senad

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

4/10 Poor

Akuchukwu

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere was peaceful and tranquil, with few dining options and very limited activities within the "resort". The ocean view and poolside area were the main highlights. There also seemed to be a lot of renovations underway during my stay, so hopefully, they'll improve their services soon.
Stayed 8 nights in Nov 2024

8/10 Good

Christopher

Travelled with family
Liked: Staff & service
We had a pleasant stay overall and absolutely loved the location—it was stunning and convenient for exploring the area. The hotel itself has great potential, with charming features, but the building and pool could use some TLC to bring them back to their full glory. The food was a bit hit or miss; on some days, when the chef was available, it was great, but on others, it lacked consistency. Despite these issues, we enjoyed our time and believe this place could be fantastic with a few updates.
Stayed 4 nights in Nov 2024

6/10 Okay

Ali Carreira

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was a tad out dated and needs repairs, hot water is a maybe, and don’t plan on sleeping in - the black out curtains don’t work. Beach access is limited, and food was rough, get off resort for food. Over all it was a nice stay, Pedro at the bar and dinning personal were awesome. Front desk was helpful but not when our property was taken and not found which was my biggest disappointment of the trip. Sofia was rude and not interested in helping at all, Christian was more helpful but nothing was ever done regarding our property not being found.
Stayed 4 nights in Nov 2024

6/10 Okay

Danny Chiao

Travelled with partner
Liked: Property conditions & facilities
Water that came out of the faucets was yellow. Slow service at times and workers served certain people and walked right passed us. No immediate beach area and if you wanted the good beach you had to navigate slippery rocks, punishing waves and trash. We made the best of it but we definitely wont be going to this one again
Stayed 7 nights in Nov 2024

4/10 Poor

Camil

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Raul Lopez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely resort. Kind staff. Beautiful big rooms! Hotel is in between 2 beaches and both quite nice. Excellent place for couples to stay in.
Stayed 5 nights in Nov 2024