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 Playa del Carmen •1 Room
 Playa del Carmen • 1 Room
Book online or call 1800 781 504 Phone Number

The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

4.5 out of 5.0
1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 1800 781 504
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Room type Options Nightly price Book
Photo of room
Luxurious Grand Master Suite, Partial Ocean View
Room with view
137.37 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
Select dates to see price
Other room types
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Deluxe Junior Suite, Partial Ocean View
Room with view
44.82 square metres
2 Queen Beds and 1 Double Sofa Bed
Room sleeps 4 guests
Select dates to see price
Photo of room
Deluxe Junior Suite, City View
Room with view
44.82 square metres
2 Queen Beds and 1 Double Sofa Bed
Room sleeps 4 guests
Select dates to see price
Photo of room
Deluxe Junior Suite, Work & Play
44.82 square metres
2 Queen Beds and 1 Double Sofa Bed
Room sleeps 4 guests
Select dates to see price
Photo of room
Deluxe Junior Suite, 1 King Bed
44.82 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 2 guests
Select dates to see price
Photo of room
Deluxe Junior Suite, 2 Queen Beds
44.82 square metres
2 Queen Beds and 1 Double Sofa Bed
Room sleeps 4 guests
Select dates to see price
Photo of room
Luxurious Master Suite
100.2 square metres
1 King Bed and 1 Double Sofa Bed
Room sleeps 4 guests
Select dates to see price
Photo of room
Luxurious Grand Master Suite
137.37 square metres
1 King Bed
Room sleeps 2 guests
Select dates to see price

Get an overview of this hotel
Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

Popular property highlights

Free valet parking
Free WiFi
Business centre
Laundry facilities
24-hour front desk

With a stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This luxury hotel is 0.2 mi (0.2 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.

Make yourself at home in one of the 120 air-conditioned rooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have rainfall showerheads and complimentary toiletries.

Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.

All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite at 28, one of the hotel's 3 restaurants. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Languages spoken

  • English

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The Reef 28 Adults Only - All Suites Optional Gourmet All-Inclusive

1 Ave. Norte y Calle 28 Norte, Playa del Carmen, QROO 77720

Hotel Amenities

All-Inclusive Details

  • Gratuities not included
  • All food and beverages included
  • Surcharge for premium food items
  • Minibar (all beverages included)
  • Fitness facilities included
  • Motorised water sports not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transport to off-site activities not included
  • Off-site tours not included
  • All meals served buffet style
  • Buffet and à la carte dining
  • All available beverages included

Hotel Amenities

  • Lift
  • Fitness facilities
  • Concierge services
  • Gift shops or newsstand
  • Total number of rooms - 120
  • Number of floors - 4
  • Number of buildings/towers - 1
  • Breakfast available (surcharge)
  • Laundry facilities
  • Safe-deposit box at front desk
  • Spa services on site
  • Multilingual staff
  • 24-hour front desk
  • Business centre
  • Dry cleaning/laundry service
  • Full-service spa
  • Spa treatment room(s)
  • Meeting rooms
  • Steam room
  • Sauna
  • Wedding services
  • Designated smoking areas
  • Pool umbrellas
  • Billiards or pool table
  • Tours/ticket assistance
  • Free WiFi
  • Year Built – 2018
  • Number of restaurants - 3
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Snack bar/deli
  • Free self parking
  • Free valet parking
  • Rooftop terrace
  • Number of bars/lounges - 2
  • Number of poolside bars - 1
  • Luggage storage
  • Pool sunloungers
  • Beach towels
  • Terrace
  • Water dispenser
  • Proposal/romance packages available
  • Eco-friendly cleaning products used
  • Secured bicycle storage
  • Bicycle parking available
  • Vegetarian breakfast available
  • At least 80% of all lighting comes from LEDs
  • Vegan menu options available
  • Vegetarian menu options available
  • Bulk dispenser for toiletries
  • No single-use plastic soft drink bottles
  • No single-use plastic stirrers
  • Biodegradable/compostable stirrers
  • No single-use plastic straws
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Water-efficient showers only
  • Water-efficient toilets only
  • Accessible shuttle
  • Number of accessible parking spaces 5
  • Front entrance ramp
  • Registration desk height (inches) - 35
  • Registration desk height (centimetres) - 90
  • Lift door width (inches) - 48
  • Lift door width (centimetres) - 122
  • Stairwell handrail height (inches) - 63
  • Stairwell handrail height (centimetres) - 160

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Languages spoken

  • English
  • Spanish

Parking

Free self parking , Free valet parking

Room Amenities

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites - With Optional All Inclusive offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Air conditioning
  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Free local calls
  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Ceiling fan
  • Premium bedding
  • Separate sitting area
  • Microwave
  • Blackout drapes/curtains
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Pillowtop mattress
  • TV size 50
  • TV size (measurement) inch
  • iPod docking station
  • Rainfall showerhead
  • Furnished balcony
  • Towels provided
  • Linens provided
  • Number of beds 2
  • Housekeeping on request
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Visual fire alarm
  • Wardrobe
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Tile flooring in room

Where to Eat

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.

28 - Onsite buffet restaurant.

Asiatico - Onsite fine-dining restaurant. Open select days.

Cachito - Onsite fine-dining restaurant. Open select days.

Lobby bar - Onsite bar. Open daily.

Roof 28 - Onsite rooftop bar. Open daily.

Nearby Things to do

  • Yoga classes/instruction on site

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Steam room in spa
  • Sports massage

Accessibility

  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Pool hoist on site

Hotel Policies

Check-in

Check-in time starts at 3:00 PM

Minimum check-in age is: 18

Check-in time ends at anytime

Check-out

Check-out time is noon

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

You need to know

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and cash. This property uses eco-friendly cleaning products.

No rollaway/extra beds available

No cots (infant beds) available

Service animals not allowed

Minimum guest age is 18

Caters to adults only

Debit cards not accepted

Staffed front desk

Property is cleaned with disinfectant

Staff wear personal protective equipment

Protective clothing is available for guests

Masks are available for guests

No shield between guests and staff in main contact areas

Guests are provided with free hand sanitiser

Social distancing measures are in place

Contactless check-in is not available

Property confirms they are implementing enhanced cleaning measures

Individually wrapped food options are not available

gap period enforced between guest stays 24 hours

Property confirms they are implementing guest safety measures

Contactless check-out is not available

Reservations are required for on-site COVID-19 testing

Property does not offer on-site COVID-19 testing

Property does not require health documentation at check-in

Comprehensive recycling policy

Water dispenser use by guests actively encouraged

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Names

  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Inclusive Adults
  • Reef 28 All Inclusive Adults All-inclusive property
  • Reef 28 All Inclusive Adults Playa del Carmen
  • Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
  • All-inclusive property The Reef 28 All Inclusive - Adults Only
  • The Reef 28 All Inclusive - Adults Only Playa del Carmen
  • The Reef 28 All Inclusive Adults Only
  • Reef 28 All Suites Gourmet All Inclusive Adults
  • The Reef 28 All Inclusive Adults Only
  • The Reef 28 Inclusive

We should mention

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.

Guests under 18 years old are not permitted at this adults-only property.

No pets and no service animals are allowed at this property.

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