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Thompson Playa Del Carmen Beach House, by Hyatt

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Thompson Playa Del Carmen Beach House, by Hyatt

Outdoor pool, pool cabanas (surcharge), pool umbrellas
On the beach, white sand, beach cabanas, sun-loungers
Breakfast, lunch, dinner served; seafood
Panoramic Suite, Balcony (Panoramic Beach House)
View from property

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Parking available
    Parking available

Explore the area

Map
Calle 8 y Playa S/N, Zona Maritima, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    1 min walk
  • 3D Museum of Wonders
    3 min walk
  • Calle 12
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min walk

Room options

Similar properties

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Grand Hyatt Playa Del Carmen Resort
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Spa
Pet-friendly
4.3 out of 5, Excellent, (1000)
The price is AU$398
for 1 night
includes taxes & fees
6 Dec - 7 Dec
Grand Hyatt Playa Del Carmen Resort

About the area

Playa del Carmen

With a stay at Thompson Playa Del Carmen Beach House, by Hyatt in Playa del Carmen (Downtown Playa del Carmen), you'll be steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach. .This beach hotel is 0.4 mi (0.7 km) from Playa del Carmen Maritime Terminal and 0.5 mi (0.8 km) from Mamitas Beach.

What's nearby

  • Quinta Avenida - 1 min walk - 0.1 km
  • Playa del Carmen Main Beach - 5 min walk - 0.5 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Mamitas Beach - 9 min walk - 0.8 km
  • Playacar Golf Club - 5 min drive - 3.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Cervecería Chapultepec - ‬3 min walk
  • ‪Fah Restaurant Bar - ‬2 min walk
  • ‪Tropical Playa del Carmen - ‬2 min walk
  • ‪Zenzi Beach Bar & Restaurant - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Thompson Playa Del Carmen Beach House, by Hyatt

Beachside hotel walking distance from Playa del Carmen Main Beach
Thompson Playa Del Carmen Beach House, by Hyatt offers 27 accommodations with MP3 docking stations and minibars. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness center, and complimentary bicycles.
Make yourself at home in one of the 27 individually decorated guestrooms, featuring MP3 docking stations and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature rainfall showerheads and complimentary toiletries.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Satisfy your appetite for lunch or dinner at CGrill, a restaurant which specializes in seafood, or stay in and take advantage of the 24-hour room service. Relax with your favorite drink at the bar/lounge or the poolside bar. Continental breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.

Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
CGrill - This restaurant specializes in seafood and serves breakfast, lunch, and dinner.
Late night fare is available from 24-hour room service.

All-inclusive details

All-inclusive room rates at Thompson Playa Del Carmen Beach House, by Hyatt are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 15 per night)
  • Valet parking on site (USD 15 per night)
  • On-site parking options include a garage
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Continental breakfast available for a fee daily 7:00 AM–11:00 AM: USD 15-25 per person
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • 24-hour room service

Restaurants on site

  • CGrill

Things to do

  • 24-hour fitness centre
  • Free beach club
  • Free bike hire
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Lift
  • Step-free path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Ceiling fan
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • MP3 dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free local calls
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from August 29 2024 to November 15 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per pet, per night (maximum USD 52.40 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 300 per accommodation, per stay
  • Service fee: 10 percent
  • Resort fee: USD 34.80 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 15 to 25 per person
  • Airport shuttle fee: USD 110 per vehicle (one-way, maximum occupancy 6)
  • Self parking fee: USD 15 per night
  • Valet parking fee: USD 15 per night
  • Pet fee: USD 40 per pet, per night (maximum USD 52.40 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Thompson Playa Del Carmen Beach House, by Hyatt Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 169 out of 252 reviews" "
Rating 8 - Good. 37 out of 252 reviews" "
Rating 6 - Okay. 24 out of 252 reviews" "
Rating 4 - Poor. 13 out of 252 reviews" "
Rating 2 - Terrible. 9 out of 252 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Idan

Stayed 2 nights in Jun 2024

4/10 Poor

RITA

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We arrived and had to walk our luggage to the hotel out in the middle of a busy street, the room was filled with tiny bugs, cracks in the walls and ceiling, loud loud noise outside until 3 in the morning. For $500 a night I was terribly disappointed. (Never again!!!)

6/10 Okay

Carmen

Travelled with family
Liked: Amenities
Me cobraron de mas y no me han echo mi reembolso
Stayed 2 nights in Mar 2024

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024

4/10 Poor

Elian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Lara

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bar/Restraunt shut down! No food/drinks available
Let me first start by saying that this hotel is gorgeous and in a perfect location. However when we arrived they let us know that their restaurant and bar were shut down by the city and they lost their license so we didn't have access to any food room service or bar service while on property. This was a huge disappointment because one of the reasons why I booked this place was so that we could have poolside bar service. If the hotel had been honest about the condition and let us know before we came that they did not have food available we would have canceled the reservation and book somewhere else but I feel like they deceived us. They were also doing very noisy construction on the restaurant and bar during the day when we were laying around the pool. They also charged us a $300 deposit which seemed unnecessary because there was nowhere to spend the money. All in all it was a huge disappointment to stay at this place and I don't like being deceived.
Stayed 5 nights in Feb 2024

10/10 Excellent

Idania, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent !!
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel, very clean and fresh. Though, checking in is very slow and chaotic. Nobody seems to know what they are doing. But enjoyable stay apart from the check in process
Stayed 3 nights in Feb 2024

10/10 Excellent

Colleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2024

10/10 Excellent

Avia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel! The location, the staff and the atmosphere. Everything was amazing thank you guys so much!
Stayed 2 nights in Jan 2024

8/10 Good

Monique

Stayed 3 nights in Jan 2024

4/10 Poor

Brandon

Travelled with group
Liked: Cleanliness
Disliked: Staff & service
Hyatt channeling Motel 6.
This hotel is in a great location. We have stayed here multiple times. We got a large suite for the new year and were treated like juveniles. I get that people abuse rooms but as repeat guests and loyalty rewards members you'd have thought Hyatt would have done some homework as to who was staying there.
Stayed 5 nights in Dec 2023

6/10 Okay

Cherie

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Oct 2023

4/10 Poor

Heinz

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The second we were greeted we were asked for a security deposit which is not displayed in the Expedia page. We told this to the host and he behaved unprofessionally, made us late for the event we were attending and shouted over my wife and I while we were trying to solve the situation. On the second night asked housekeeping to come back later, they didn’t and asked front desk to help us out, for which they didn’t as well. The facilities are clean are beautiful with a nice access to the beach. I would recommend you consider another hotel before engaging with this one.
Stayed 3 nights in Oct 2023

6/10 Okay

Andres

Stayed 1 night in Oct 2023

10/10 Excellent

stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved everything about this hotel. Centrally located, spacious and clean rooms, and great staff. I will definitely be returning.
Stayed 4 nights in Aug 2023

10/10 Excellent

Manuel

Stayed 2 nights in Jul 2023

8/10 Good

Viktoriya

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nothing special just another corporate hotel in term of layout, decor. Cons: Bathroom shower overflowed making tile slippery and unsafe. Beach is very undesirable. Pros: Staff were all very courteous, polite, extremely accommodating. Drinks at the bar were great. Food we ordered was very good. Tequila tasting was fun. Location of the hotel is convenient to all your needs: restaurants, bar, entertainment, coffe shops, or shopping....
Stayed 2 nights in Jul 2023

6/10 Okay

Adriana

Liked: Cleanliness, amenities, property conditions & facilities

6/10 Okay

Sameena

Stayed 3 nights in May 2023

4/10 Poor

Brenda

Travelled with partner
Disliked: Cleanliness, amenities
They have 2 extra, high charges: incidentals (like $100/day) per day, not stay and resort fee of $35 for a gym, business center, yoga classes they dont have! you have to walk 5 blocks to another property if you want any of that. Yoga isnt offered every day, you need to check with them. They dont clean the rooms or change the sheets you have to hunt them down to get the service. It was until day #7 that we got a rug for the shower. Floors aren't cleaned as our socks were dirty from walking inside our room. Food is expensive & mediocre, service is bad, drinks are bland & diluted. Room service options are limited. Same 2 drinks $25 one day and $37 another day. I was stopped in the hallway after breakfast before walking to my room and asked for an ID, however they didnt ask my boyfriend for anything, as if i was a what? "because i saw you standing outside". The safe from one day to the next said wrong code and they said i forgot it... been using the same one for years... shady! Online pictures show a hotel with a beach, and beach club. It doesnt even have a beach and you dont want to sit or walk on their rocks as there are a lot of weird people hanging out there. I will never recommend this place and definetly not goint back. Not recommended if you have your car or a rental as they charge even if you self park. Its very inconvenient to drive to the property.
Stayed 6 nights in May 2023

10/10 Excellent

Kara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice small hotel on the water. Rooms are large, modern, and comfortable. The staff was super friendly and helpful, and the location is convenient. Pool area is very small and there is no beach to speak of, but you can use the other Thompson Hotel's pool which is larger a lot nicer.
Stayed 2 nights in May 2023

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful property. Service was top-notch.
Stayed 4 nights in Apr 2023

10/10 Excellent

Adolfo

Travelled with partner
Liked: Cleanliness
The service was excellent, very friendly, professional. The hotel was always spotless. The only complaint:the music from the 2 places on the corner of 5 Ave. wayyyyyy too loud
Stayed 5 nights in Apr 2023