2/10 Terrible
Alison
Travelled with family
22 Oct 2024
Disliked: Cleanliness, amenities, property conditions & facilities
One of the worst experiences we have ever had as a family. No hot water for the first day. The manager didn’t believe us. Finally sent a plumber the next day. Fixed the hot water service. We asked to change villas which we did on the 3rd day as the original villa was disgusting. But when we moved to the next villa we found this wasn’t any better!!!
Heavy mould throughout the property.
- Fire blanket and fire extinguishers that have not been inspected since 2017 (legally must be inspected every 6 months).
- Smoke alarms not inspected since 2021.
- No test and tag on any electrical appliances throughout the property.
- Rodent droppings throughout Villa.
- Dead frog found within the Villa (not recent as it was heavily decomposed)
- Bed bugs through bedding.
- Inadequate bedding for weather conditions to which they refused to give us extra blankets and to use the air con, which only had a cold setting and was told by the worker that they only have a few cold nights like this. So deal with it or go buy your own.
- Rising damp on buildings due to encroachment of damp proof course.
- Rusted outdoor settings.
- Plumber also mentioned some items not to code in the original Coral Villa.
- Room cleanliness overall was poor.
And one of the RUDEST managers we have ever come across.
DO NOT STAY HERE. AVOID AT ALL COSTS.