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Sheraton Grand Mirage Resort, Port Douglas

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Grand Mirage Resort, Port Douglas

Property amenity
Property amenity
Room, 1 King Bed, Non Smoking, Lagoon View | View from room
Exterior
Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Pool
  • Parking available
  • Spa

Explore the area

Map
Port Douglas Road, Port Douglas, QLD, 4877
  • Crystalbrook Superyacht Marina
    6 min drive
  • Four Mile Beach
    7 min drive
  • Four Mile Beach Park
    9 min drive
  • Port Douglas, QLD (PTI-Port Douglas Heliport)
    18 min walk

Room options

View all photos for Studio, 1 King Bed, Ground Floor

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio, 1 King Bed, Ground Floor

  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Lagoon View

Presidential Suite, 1 Bedroom, Lagoon View | Living area

Presidential Suite, 1 Bedroom, Lagoon View

  • 152 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 2 Bedrooms

Villa, 2 Bedrooms | Living area

Villa, 2 Bedrooms

  • 181 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Garden View

Villa, 3 Bedrooms, Garden View | Living area

Villa, 3 Bedrooms, Garden View

  • 210 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Villa, 4 Bedrooms, Garden View

Villa, 4 Bedrooms, Garden View | Restaurant

Villa, 4 Bedrooms, Garden View

  • 224 sq m
  • Sleeps 8
  • 4 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ground Floor

Deluxe Room, 1 King Bed, Ground Floor | Pool

Deluxe Room, 1 King Bed, Ground Floor

  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View

Studio, 1 King Bed, Garden View

  • 52 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

Room, 1 King Bed, Non Smoking, Garden View

  • 42 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View

Room, 2 Double Beds, Non Smoking, Garden View

  • 42 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View

Studio, 1 King Bed, Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View

Studio, 2 Double Beds, Lagoon View

  • 52 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool) | Pool

Room, 1 King Bed, Pool Access (Direct access to small lagoon pool)

  • 42 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Pool Access

Room, 2 Double Beds, Pool Access | Pool

Room, 2 Double Beds, Pool Access

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor | Pool

Deluxe Room, 2 Double Beds, Pool Access, Ground Floor

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the area

Port Douglas

Located in Port Douglas, Sheraton Grand Mirage Resort, Port Douglas is by the ocean, within a 5-minute drive of Wildlife Habitat and Flagstaff Hill. .This beach hotel is 1.5 mi (2.5 km) from Four Mile Beach and 2.4 mi (3.9 km) from Crystalbrook Superyacht Marina.

What's nearby

  • Macrossan Street - 4 min drive - 3.2 km
  • Wildlife Habitat - 5 min drive - 3.5 km
  • Crystalbrook Superyacht Marina - 6 min drive - 3.9 km
  • Sugar Wharf - 6 min drive - 4.2 km
  • Four Mile Beach - 7 min drive - 2.5 km

Getting around

  • Cairns Intl. Airport (CNS) - 64 min drive

Restaurants

  • ‪Wicked Ice Creams - ‬4 min drive
  • ‪Bam Pow - ‬3 min drive
  • ‪Rattle N Hum - ‬5 min drive
  • ‪Grant Street Kitchen - ‬5 min drive
  • ‪Zinc Port Douglas - ‬4 min drive

About this property

Sheraton Grand Mirage Resort, Port Douglas

Beach hotel with a full-service spa and a golf course
Sheraton Grand Mirage Resort, Port Douglas offers 295 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and minibars. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 12 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.
Make yourself at home in one of the 295 air-conditioned rooms featuring refrigerators and flat-screen televisions. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages. After practicing your swing on the golf course, you can dip into one of the 12 outdoor swimming pools. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy international cuisine at Feast Restaurant & Bar, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the swim-up bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Port Douglas? This hotel has 12917 square feet (1200 square meters) of space consisting of a conference center and 7 meeting rooms. For a surcharge, guests may use a roundtrip airport shuttle at scheduled times and a bus station shuttle.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Feast Restaurant & Bar - This poolside restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Palms Lobby Cafe - This café serves brunch, lunch, and light fare. Open daily.
Daintree Bar & Lounge - Overlooking the pool, this bar serves light fare only. Open daily.
Lagoon House - This poolside restaurant specializes in international cuisine and serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.
Harrisons Restaurant - This poolside fine-dining restaurant specializes in international cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open select days.
Late night fare is available from 24-hour room service.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (AUD 20.00 per day)
  • Motorhome/coach/lorry parking on site
  • Wheelchair-accessible parking available
  • Return airport shuttle (surcharge) from 5:30 AM to midnight
  • Airport shuttle at scheduled times
  • Bus station shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 48.00 for adults and AUD 24.00 for children
  • 5 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Feast Restaurant & Bar
  • Palms Lobby Cafe
  • Daintree Bar & Lounge
  • Lagoon House
  • Harrisons Restaurant

Things to do

  • 12 outdoor pools
  • 2 outdoor tennis courts
  • Access to nearby outdoor pool
  • Art gallery
  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Golf course
  • Golf driving range
  • Shopping
  • Tennis

Family friendly

  • 12 outdoor pools
  • Access to nearby outdoor pool
  • Cots/infant beds (surcharge)
  • Corner/local shop
  • Laundry facilities
  • Fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (12917 square feet of space)
  • Coworking spaces
  • Meeting rooms - 7

Outdoors

  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massages
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Down duvet
  • Egyptian cotton sheets
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 55-inch flat-screen TV
  • TV channels
  • iPod dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.95 percent for credit card payments
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 85.0 per night
Cribs (infant beds) are available for AUD 25.0 per night

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 48.00 for adults and AUD 24.00 for children
  • Airport shuttle fee: AUD 56.00 per person (one-way)
  • Airport shuttle fee per child: AUD 28.00 (one-way), (from 4 to 11 years old)
  • Valet parking fee: AUD 20.00 per day
  • Crib (infant bed) fee: AUD 25.0 per night
  • Rollaway bed fee: AUD 85.0 per night
  • Credit card charges are subject to a surcharge of 1.95 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Mirage Port Douglas
Mirage Sheraton Port Douglas
Port Douglas Mirage Sheraton
Port Douglas Sheraton
Port Douglas Sheraton Mirage
Sheraton Mirage
Sheraton Mirage Hotel Port Douglas
Sheraton Mirage Port Douglas
Sheraton Port Douglas
Sheraton Port Douglas Mirage
Sheraton Mirage Port Douglas Hotel Port Douglas
Sheraton Grand Mirage Port Douglas
Sheraton Mirage Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort
Sheraton Grand Mirage
Sheraton Mirage Port Douglas Resort
Sheraton Grand Mirage Resort Port Douglas
Sheraton Grand Mirage Resort, Port Douglas Hotel
Sheraton Grand Mirage Resort, Port Douglas Port Douglas

Sheraton Grand Mirage Resort, Port Douglas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 524 out of 903 reviews" "
Rating 8 - Good. 228 out of 903 reviews" "
Rating 6 - Okay. 90 out of 903 reviews" "
Rating 4 - Poor. 42 out of 903 reviews" "
Rating 2 - Terrible. 19 out of 903 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ukwatte L H Rajiv

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, facilities & location for a family holiday
Stayed 5 nights in Sep 2024

6/10 Okay

Siu hung

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 5 nights in Aug 2024

10/10 Excellent

Rayleen Louise

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good selection of restaurants & bars Staff customer service orientated - excellent. Beautiful setting Day spa attached had amazing treatments, but building / amenities were tired. Very sad, as the service here was second to none. The small pool with the swim up bar was fabulous, but should be for adults only. Little spoiled by pool water in your cocktail. There’s many pool areas more suitable for families with children to splash and play. Overall, a wonderful resort holiday destination.
Stayed 7 nights in Aug 2024

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had often stayed in Port Douglas but this was our 1st Sheraton Mirage stay and lets just say we won't be staying anywhere else from now on! What fabulous classy, resort hotel.
Stayed 7 nights in Aug 2024

10/10 Excellent

Isabelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort pool and service. Breakfast was amazing and there is direct access to four mile beach. Rooms were really well appointed but it was a little hard to get around with a pram.
Stayed 3 nights in Aug 2024

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay in Port Douglas. Lots of pools - you can escape to any part of the hotel with some quiet spots to enjoy a swim and hear the sound of waves from the sea. Very easy walk along the beach to the main street.
Stayed 6 nights in Aug 2024

6/10 Okay

Simon

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Average. Wouldn’t rush back
Average for the type of Hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Nowlata

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great and room very spacious and clean.
Stayed 2 nights in Aug 2024

8/10 Good

Warren

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Our allocated poolside room was as hoped for. We entered the pool from our private balcony steps but found the pool surface quite slimy and slippery in many places. We visited the in-house restaurant‘Harrison’s’ without a pre booked reservation. The check in staff member would not advise whether a table was available or not and referred to another staff member who bluntly stated no tables were available on the Terrace, so we would have to accept an inside table. Yikes, what a lot of nonsense, there was only one other inside table occupied by diners during our meal. Clearly there were plenty of available tables. The morning of our departure we checked in to the buffet breakfast and as we were allocated a table the pleasant lady ask if she could get us a coffee. Yes said Husband and requested a flat white. No coffee for me I said, I would like a black tea. “Amazing” she replied and went off to arrange our requested hot beverages. Husband’s coffee arrived and I was presented with a cappuccino- I told Urjan that I had requested a pot of tea. He apologised and left. After a significant lapse of time, I visited the hot beverage counter where Urjan stated that tea was self serve and promptly escorted me to the urn and tea bags. A little perplexed but nonetheless accepting of the situation I made my humble cup of tea myself. Returning to our table it irritated me to observe Urjan deliver two pots of tea to people sitting at a nearby table. What is up with getting a cup of tea here.
Stayed 1 night in Jul 2024

10/10 Excellent

Hronis

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Jul 2024

10/10 Excellent

Lisa Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Nikolaos

Travelled with partner
Liked: Cleanliness, staff & service
Great pools
Stayed 7 nights in Jul 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Ritesh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with two kids. Kids loved the pool and the general vibe around the pool. Buffett Breakfast is a big plus. The room were very clean and the staff extremely helpful. Property has access to to 4 miles beach which is great too
Stayed 4 nights in Jul 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth it, in need of an update and mouldy room
Hotel is very run down and in need of an update especially if they want to continue to charge $1000 per night for a room. Our room had no working exhaust fan and smelt mouldy. We paid for a lagoon room and got a very small pool full of leaves outside our room not at the main pool. I’d choose to stay at the Pullman where the rooms are much nicer and same facilities
Stayed 5 nights in Jul 2024

6/10 Okay

emma

Travelled with family
Liked: Amenities
We enjoyed our our stay but this hotel should not be classed as a 5 star. Our room was very outdated, mould was present in the bathroom and on the sprinkler on the roof and the bathroom needed a good clean. Carpet was old and window didn’t function properly. Some of the pools were very dirty and were very old and tired looking. There was one nice pool though so we used that. Some areas of the resort look like they haven’t been renovated in a very long time and not maintained however there are some nice common areas and the restaurant where you have breakfast is clean and modern . Buffet breakfast was a highlight and the staff were really nice throughout the resort
Stayed 2 nights in Jul 2024

6/10 Okay

Penelope

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The gym was very basic for a 5 star resort and very far away and people in gym reception golf shop not friendly. Also not enough staff to drive you to the gym and not helpful re options for transport don't want to help you. Would not stay there again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Michael James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
As someone with Coeliac disease it is always a concern whether I will be able to join in with meals or not safely. I found that the dining staff were very aware of which meals would be safe for me and that I actually had a decent choice. Also, the separate setup for GF products at the breakfast buffet was a great bonus.
Stayed 6 nights in Jun 2024

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pools and Pools
A great place for a family escape. Great pools and great facilities, all we could have asked for. A bit pricey, but worth the money being a holiday in itself.
Stayed 2 nights in Jun 2024

8/10 Good

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little retreat.
An enjoyable couple of days. Staff very friendly. Room spacious. The resort facilities were inviting. Buffet breakfast provided a wide variety of options for all palates and preferences. Really enjoyed the fresh orange juice and strong coffee. Fresh eggs done what ever way you like was appreciated. Service staff worked non-stop clearing, wiping tables and accommodating client needs. A bit of confusion around room cleaning. I noted that all other rooms had the blue ‘do not disturb’ light on and their rooms were done yet we did not have ours on and it was not cleaned, only a slip left under door and we had to ask a couple of times for it to be done. Clear information would be useful, particularly when patrons check in late. 2nd night, the patrons above our room were heavy footed and noisy, making it difficult to sleep. That is not the fault of the facility. We enjoyed our walks around the facility and along the beach to Port Douglas. It seems a good place for families. We know our grandchildren would love the pools, kids club, buffet breakfast, movies, gaming screens in lobby and running along the beach. Well done.
Stayed 2 nights in Jun 2024

10/10 Excellent

Rudi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jun 2024

8/10 Good

Labrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

10/10 Excellent

Grace

Stayed 1 night in May 2024

8/10 Good

Rebecca

Liked: Cleanliness, room comfort
Beautiful resort but a little underwhelming
We love the Mirage, we were disappointed the room we wanted wasn’t available however no one checked in or out of it whilst we were there. Check in was a struggle as the staff member did not have a good understanding or room types. All service staff were amazingly friendly as usual though. We have stayed this time of year two years in a row for our anniversary and requested a pool breakfast that we had seen advertised however they advised it wasn’t available whilst we were there which was disappointing. It’s the perfect location and the rooms are beautiful but for the price we are not sure we will return.
Stayed 3 nights in May 2024