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FERGUS Puerto de la Cruz

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for FERGUS Puerto de la Cruz

2 outdoor pools, pool umbrellas, pool loungers
Reception
View from room
Exterior
Rooftop terrace

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Parking available
  • Room service
  • Pool

Explore the area

Map
Avda. Marques Villanueva del Prado s/n, Puerto de la Cruz, Tenerife, 38400
  • Martianez Shopping Centre
    3 min walk
  • La Paz Lookout
    3 min walk
  • Botanical Gardens
    8 min walk
  • Tenerife (TFS-Tenerife South)
    65 min drive

Room options

View all photos for Premium Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (3 adults)

  • 20 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults)

  • 25 sq m
  • Ocean view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults)

  • 28 sq m
  • Sleeps 2
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Junior Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 1 child)

  • 28 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Premium Double Room, Sea View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Sea View (2 adults)

  • 20 sq m
  • Sea view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room, Mountain View (2 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (2 adults)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Double Room, Mountain View (3 adults)

Down duvets, minibar, in-room safe, desk

Premium Double Room, Mountain View (3 adults)

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Junior Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults)

  • 28 sq m
  • Sleeps 3
  • 1 Double Water Bed and 2 Twin Beds

View all photos for Superior Double Room, Sea View (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (3 adults)

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Standard Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults + 1 child)

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room (3 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (3 adults)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite (4 adults)

Down duvets, minibar, in-room safe, desk

Suite (4 adults)

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room (1 adult + 2 children)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 2 children)

  • 20 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults)

  • 25 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Double Room (1 adult + 1 child)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult + 1 child)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Standard Double Room (1 adult)

  • 20 sq m
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double Room (2 adults)

Down duvets, minibar, in-room safe, desk

Standard Double Room (2 adults)

  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room, Sea View (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (2 adults + 1 child)

  • 25 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Superior Double Room, Sea View (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room, Sea View (1 adult)

  • 20 sq m
  • Ocean view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Junior Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Junior Suite (2 adults + 2 children)

  • 28 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Superior Double Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Superior Double Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Suite (2 adults + 2 children)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 2 children)

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Double Room (1 adult)

Down duvets, minibar, in-room safe, desk

Superior Double Room (1 adult)

  • 20 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite (2 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (2 adults + 1 child)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (3 adults)

Down duvets, minibar, in-room safe, desk

Suite (3 adults)

  • 40 sq m
  • Sleeps 3
  • 1 Double Bed and 2 Twin Beds

View all photos for Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Suite (3 adults + 1 child)

  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Junior Suite (3 adults + 1 child)

Down duvets, minibar, in-room safe, desk

Junior Suite (3 adults + 1 child)

  • 28 sq m
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Twin Beds

View all photos for Suite (2 adults)

Down duvets, minibar, in-room safe, desk

Suite (2 adults)

  • 40 sq m
  • Sleeps 2
  • 1 Double Bed and 2 Twin Beds

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About the area

Puerto de la Cruz

With a stay at FERGUS Puerto de la Cruz in Puerto de la Cruz, you'll be within a 5-minute drive of Plaza del Charco and Jardin Aquatico. .This hotel is 0.1 mi (0.2 km) from Martianez Shopping Centre and 0.4 mi (0.6 km) from San Telmo Promenade.

What's nearby

  • La Paz Lookout - 3 min walk
  • Lago Martianez Swimming Pools - 12 min walk
  • Taoro Park - 16 min walk
  • Plaza del Charco - 16 min walk
  • Loro Park - 4 min drive

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 24 min drive

Restaurants

  • ‪Bar el Camino - ‬4 min walk
  • ‪Hotel Teide Mar - ‬7 min walk
  • ‪Zicatela - ‬8 min walk
  • ‪Apricot - ‬6 min walk
  • ‪Vinoteca Con Pasión - ‬9 min walk

About this property

FERGUS Puerto de la Cruz

Hotel with 2 restaurants, near Plaza del Charco
FERGUS Puerto de la Cruz offers 300 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Beds feature down comforters. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs, bidets, complimentary toiletries, and hair dryers.

This Puerto de la Cruz hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.
Make yourself at home in one of the 300 air-conditioned rooms featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs feature complimentary toiletries and bidets.
Dip into one of the 2 outdoor swimming pools or enjoy other recreational amenities, which include an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and wedding services. Guests can get to nearby shops on the complimentary shuttle.
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Restaurante Principal, one of the hotel's 2 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is served daily from 7:30 AM to 10:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Self parking (subject to charges) is available onsite.
A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Restaurante Principal - Overlooking the pool, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Restaurante piscina - This restaurant serves light fare only. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at FERGUS Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks, and select beverages included

Entertainment

Onsite live performances

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (EUR 10 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Free shopping centre shuttle

Food and drink

  • Free buffet breakfast available daily 7:30 AM–10:30 AM
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Restaurante Principal
  • Restaurante piscina

Things to do

  • 2 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Outdoor tennis court

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space

Outdoors

  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas
  • Renovated entire property – June 2023

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down duvet

Bathroom

  • Bath
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types

Important information

Optional extras

  • Self parking fee: EUR 10 per day
  • In-room safe fee: EUR 2.20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 01 July

Property is also known as

Hotel Puerto Cruz
Hotel Puerto de la Cruz

FERGUS Puerto de la Cruz Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 48 reviews" "
Rating 8 - Good. 18 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 3 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Nicholas

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Julie-Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at this property. It's location is ideal, only a 10-minute walk from the restaurants of Puerto de la Cruz.
Stayed 2 nights in Dec 2023

6/10 Okay

Lynne

Liked: Cleanliness, staff & service
Not a 4 *
In my opinion fergus has many issues to address My room 101 was old and tired yes it had been painted but that was all The outlook was awful ...facing big red pipes...steps..and never got the sun .....never sat on it once ! The room above the loading bay so noisey mornings . The bathroom had issues for me ...the height of the towel rail ....no hooks to hang towels on ...there was a dividing wall from the sink to the shower and could not get to the bath plug without standing in the bath . Toiletries could not be reached when in the bath as very very high up ....same as the shower . Positives a nice sleep comfy bed and pillows ....plus a mini fridge . Cleaners very good The pool on ground floor does not facilitate the capacity of the hotel ....pool size ....1 toilet and shower for each sex !!! Plus not enough sunbeds ....the usual running on a morning with a towel to secure a bed yet there are leaflets put on each bed saying only 40 minutes empty !! No one seemed to take notice of this what so ever!!!!! Out of 9 days i managed a bed three times and that was because i went late afternoon . The top pool was lovely for swimming but like climbing mount everest to get there . I counted only 12 beds plus a double canopy bed ....people were laid on the floor on their towels ! The drinks bar was not open ......so you had to walk up and down mount everest if you wanted a drink ! Positive a good swim pool ...quiet ...and personal space. The dining room was large and always a seat to
Stayed 9 nights in Nov 2023

6/10 Okay

Michael

Disliked: Staff & service, property conditions & facilities
Front desk was a little rude
Stayed 5 nights in Nov 2023

10/10 Excellent

Viktoriia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for a family
It’s was nice surprise for my Birthday,I find a bottle Champagne in the room❤️ IAnd it’s was nice short stay in Puerto de la Cruz.
Stayed 1 night in Aug 2024

8/10 Good

Omayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Isaac Angel

Stayed 2 nights in Aug 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELENTE
TODO EXCELENTE, SOLAMENTE FUERON DOS DIAS, PERO SALI ENCANTADO
Stayed 2 nights in Jun 2024

10/10 Excellent

Gustavo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 6 nights in May 2024

10/10 Excellent

Gustavo

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien. excelente atención.
Stayed 2 nights in May 2024

10/10 Excellent

HECHER

Liked: Cleanliness, staff & service, property conditions & facilities
Tranquilidad
Stayed 2 nights in Mar 2024

10/10 Excellent

Karoliina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Jari

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hyvällä sijannilla oleva hotelli.
Hotelissa oli hyvät pysäköintitilat. Aamiainen oli erinomainen. Hissit hitaat ja äänieristys oli huono. Uima-allas alueiden lisäksi kivat kattoterassit.
Stayed 1 night in Mar 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oki
Goed hotel, ontbijt redelijke kwaliteit, koffie kan veel beter. Geen airco aangezet in het hele hotel eigenlijk vinden we dit niet kunnen voor 4 sterren, maar goed het was te doen..
Stayed 8 nights in Jan 2024

6/10 Okay

Katarina

Travelled with family
Disliked: Property conditions & facilities, room comfort
Familjeresa
Lyhört på rummen pappersväggar man hörde nästintill allt som sas ute i korridoren eller inne hos grannen. Dom kunde komma och städa rummen allt ifrån 12 till 17 tiden. Hårda och knarrande sängar. Inte jätte uppvärmd pool. Kallt på rummet. Frukosten får ett stort plus mycket att välja på,
Stayed 14 nights in Jan 2024

8/10 Good

Dorothee

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jan 2024

6/10 Okay

Hans

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

6/10 Okay

Miguel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Anton

Stayed 7 nights in Dec 2023

8/10 Good

Feride

Liked: Room comfort
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Første gang på Tenerife
Hyggelig personale på hotellet. Vakker by; frodig og fargerik.
Stayed 7 nights in Dec 2023

10/10 Excellent

Hyewon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
방이 넓고 경치도 좋고 요청 사항에 대한 응답이 빨라요 가족 룸은 수영장이랑 가깝고 발코니에 썬베드 따로 있어서 일광욕 하기 좋았어요 부모님께서 햇빛도 많이 받으시고 좋은 시간이었어요 가까운 곳에 쇼핑몰도 있고 아름다운 해변도 걸어갈 거리에 있어요 맛집도 많구요
Stayed 2 nights in Dec 2023

2/10 Terrible

Javier

La atencion fatal....me dieron una habitacion ruidosa....las dos noches sin dormir, les avise varias veces y no me hicieron caso.
Stayed 2 nights in Dec 2023