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Sutera @ Mantanani Island Resort & SPA

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sutera @ Mantanani Island Resort & SPA

Exterior
View from room
Exterior
Premium Chalet Twin
Porch

Reviews

8.4 out of 10

Very good

Popular amenities

  • Room service
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Pulau Mantanani Besar, Kampong Mantanani, Pulau Mantanani Besar, Sabah, 89150
  • Tamu Kota Belud
  • Majlis Daerah Kota Belud
  • Pandan Pandan Island

Room options

View all photos for Premium Chalet Twin

Premium Chalet Twin

Premium Chalet Twin

  • Sleeps 3
  • 1 Twin Bed

View all photos for Chalet Sea View King

In-room safe, desk, soundproofing, bed sheets

Chalet Sea View King

  • 31 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Chalet Sea View Twin

Premium Chalet Sea View Twin

Premium Chalet Sea View Twin

  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Chalet King

In-room safe, desk, soundproofing, bed sheets

Premium Chalet King

  • 31 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Chalet Sea View King

In-room safe, desk, soundproofing, bed sheets

Premium Chalet Sea View King

  • 31 sq m
  • Sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Twin

Deluxe Twin

Deluxe Twin

  • Sleeps 3
  • 1 Twin Bed

View all photos for Chalet Sea View Twin

Chalet Sea View Twin

Chalet Sea View Twin

  • Sleeps 3
  • 1 Twin Bed

View all photos for Deluxe King

In-room safe, desk, soundproofing, bed sheets

Deluxe King

  • 31 sq m
  • Beach view
  • Sleeps 3
  • 1 Double Bed

About the area

Pulau Mantanani Besar

Sutera @ Mantanani Island Resort & SPA is located in Pulau Mantanani Besar.

About this property

Sutera @ Mantanani Island Resort & SPA

Hotel in Pulau Mantanani Besar with free breakfast
Sutera @ Mantanani Island Resort & SPA offers 28 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, slippers, bidets, and complimentary toiletries. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 28 air-conditioned rooms featuring flat-screen televisions. Bathrooms feature showers, complimentary toiletries, and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and an arcade/game room. Additional features at this hotel include tour/ticket assistance and a picnic area.
Grab a bite from the snack bar/deli, or stay in and take advantage of the hotel's room service (during limited hours). A complimentary buffet breakfast is served daily from 8:00 AM to 9:30 AM.
The front desk is staffed during limited hours. A ferry terminal shuttle is available for a surcharge.
A complimentary buffet breakfast is served each morning between 8:00 AM and 9:30 AM.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 8:00 AM–9:30 AM
  • Room service available

Things to do

  • Arcade/games room
  • Beach volleyball
  • Fishing
  • Kayaking
  • Snorkelling

Family friendly

  • Arcade/games room
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Front-desk safe

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Tour/ticket assistance

Outdoors

  • Dock
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Hardwood flooring in room

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:30 AM

Special check-in instructions

Guests must transfer via boat and shuttle to the property; guests must contact the property at least 48 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 2:00 AM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
For more details, please contact the property using the information on the booking confirmation
This property is located on Mantanani Island in Kota Kinabalu. Guests must transfer to the property by speedboat (45-55 minutes trip) followed by land transfer (surcharge). The speedboat departs from Sutera Jetty Mantanani in Kota Belud once per day at 2:15 PM. Guests must be at the jetty by 1:45 PM to guarantee same-day transfers to the property. Boat transfer from the property to Jetty Sutera Mantanani departs once per day at 1 PM. Guests must arrange land and boat transfers with the property at least 48 hours (2 days) in advance.
All guests, including children, are required to present a valid government-issued ID card at check-in. Valid passport is accepted.

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 205.0 per night
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Shuttle transfer per adult: MYR 78 (roundtrip)
  • Shuttle transfer per child: MYR 78 (roundtrip)
  • A damage deposit of MYR 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: MYR 205.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
No pets and no service animals are allowed at this property

Property is also known as

Sutera Mantanani Island Resort Kota Belud
Sutera Mantanani Island Resort
Sutera Mantanani Island Kota Belud
Sutera Mantanani Island
Sutera @ Mantanani Island Resort Pulau Mantanani Besar
Sutera @ Mantanani Island Pulau Mantanani Besar
Hotel Sutera @ Mantanani Island Resort & SPA
Sutera @ Mantanani Island Resort & SPA Pulau Mantanani Besar
Sutera @ Mantanani Island Resort
Sutera @ Mantanani Island
Sutera @ Mantanani Island Resort SPA
Sutera at Mantanani Island Resort
Sutera Mantanani Island & Spa
Sutera Mantanani Island & Spa
Sutera @ Mantanani Island Resort SPA
Sutera @ Mantanani Island Resort & SPA Hotel
Sutera @ Mantanani Island Resort & SPA Pulau Mantanani Besar

Sutera @ Mantanani Island Resort & SPA Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 1 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Bryan

Liked: Cleanliness, staff & service, room comfort
beautiful island with incredible staff
The most beautiful island with incredible staff but the food is sub standard and the resort is in need of some refurbishment.
Stayed 2 nights in Mar 2024

4/10 Poor

Thomas

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Worst hotel for eco despite beautiful setting
Let’s start with the good. The reception and restaurant staff were friendly and helped us where necessary. The beach was naturally beautiful and there was plenty of space to relax. The room was nice, clean and spacious. Only staff grumble was the spa which we booked and then they never reserved a slot for us so we had to wait a while for it to be set up. Now for the bad. Away from the main beach area that was a lot of plastic waste, and cleared foliage dumped in refuse bags, clearly by the hotel as due to the set up and geography they were the only ones with access. On our first morning we got out of the hotel boundaries (certainly not signposted with the intention for people to do this) and we walked around the island to the local village. People were friendly and smiley. We got to another beach area and what can only be described as a plastic grave yard awaited us. It was horrific. Not just single use plastic but nappies, tyres, old furniture, fishing nets. So what has this to do with the hotel? Other than being part of the local community and seemingly doing nothing to help, they ran a polluting generator 24/7 where the village had solar panels. But the worst thing by far as the clear signage not allowing us to fill up water bottles. We were even stopped from getting water at lunch time as we had gone ala crate and not for the buffet. The ONLY was to drink water was to buy small Plastic bottles every time. HOW IS THIS ALLOWED?! The whole thing was very upsetting
Local beach (not hotel resort)
Water only allowed for buffet
When it looks nice
Stayed 2 nights in Oct 2023

8/10 Good

Michele

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clear water
Stayed 1 night in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay was very relaxing. We enjoyed swimming in the sea and reading as we lounged on loungers. We were kept well-fed, the food was plentiful and delicious. The room and all areas of the resort were spotless.
Stayed 2 nights in Jul 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small Paradise, Big Soul
Why merely disembark day-trip speed boats for a rushed photo-shoot of Pulau Mantanani Besar’s marine protected coral reef island? Instead, indulge at your own pace on white sandy beachfront chalets like pampered VIP guests. Savior Mantanani’s teal blue aquatic splendor by basking in comfort while feasting on four tasty meals a day. That was exactly what my partner and I embarked on for six whole days. We cherished every moment of our time here. The only regret was not staying longer. We departed with watery eye melancholy as our speedboat sailed off. Looking backwards, the collective smiles of the attentive food & beverage team lingered in our hearts as our paradise island shrunk into the distance. Our final verdict: Mantanani Island was even more spectacular in person than the photogenic postcard pictures. This thanks in part to the wonderful individuals immersed in Sutera’s cheerful hospitality culture. ‘Small paradise, big soul’ sums up our experience here.
Extraordinary dining at Sutera Matanani Resort
Chalet L3
Teal blue beach on North side
Eastern tail-end of isle.
Stayed 4 nights in Dec 2019

2/10 Terrible

Siu Tsun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary ruined
Cancelled last minute due to weather condition and forcefully shoved us to another hotel (Sutera Magellan) under their group. Literally waited nearly five hours trying to reach management while the Magellan front desk was extremely unhelpful and just put up a "not our fault" attitude and Mantanani wouldn't answer a single call. Only positive experience was that the hotels.com representative was willing to help us book another hotel and refund us the difference while I am still waiting for this hotel group to process my refund for the cancellation on transportation (which they say will take 2 working weeks, while they happily took my cash and booked the transportation within 30 minutes) and the manager's email is unreachable for some reason.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Room and bed were very comfortable. Included in plan was excellent breakfast, lunch, afternoon tea and dinner...all very good quality. Also included were snorkeling trips. We stayed 2 nights but given the distance getting there one more night would have been perfect.
Stayed 2 nights in May 2019

10/10 Excellent

Eufemia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quality of service
excellent
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
staff were an absolute delight, from the reception to the boat men, we felt welcomed and taken cared of. The rooms however were a little old but the view, the food and hospitality made up for it.
Stayed 2 nights in Apr 2019

8/10 Good

TOMOYA, Yokohama-city,Kanagawa-ku

Travelled with family, Travelled with partner
Liked: Staff & service, property conditions & facilities
海しかないです。食事は焼きそばとチャーハンを頼んでおけば無難に美味いです。
Stayed 2 nights in Apr 2024

10/10 Excellent

Ahyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
즐거운 여행이었다
직원들이 매우 친절하고 룸 컨디션도 좋았습니다
Stayed 2 nights in Nov 2022

8/10 Good

Dukyoung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
자연친화적 :) 너무 예쁜 바다
Stayed 2 nights in Aug 2022

10/10 Excellent

YU HSUAN

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience !
環境好舒服，員工們都熱情！
Stayed 1 night in Feb 2020

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon hôtel
Superbe hôtel dans une île qui pourrait être magnifique si il y avait moins de détritus sur les pourtours de l’ile !! La plage de l’hotel est quant à elle, propre ;) Un peu déçue également de ne pas avoir pu voir de lamantins, malheureusement ils ont disparus depuis 3 ans ! Rien à redire sur l’hôtel par lui même, le personnel est au petits soins et très sympathiques.
Stayed 2 nights in Nov 2019

6/10 Okay

Pok Man

Liked: Staff & service, room comfort
性价比还好的酒店，可惜美人魚岛的环境已变差了。
Stayed 1 night in Oct 2019

10/10 Excellent

Ryuichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place!! I went there with my girlfriend n family of my girlfriend. We spend very good time! There are good cottage, relaxing space, good foods(4 menu of lunch n dinner) You should go to the island!
Stayed 1 night in Jun 2019