Accommodation near Red Fort

Excellent stay but certain areas not in the best of condition and look slightly dated and need updating.

A beautiful hotel. The staff are phenomenal, know you by name, and staff I’ve never spoken to knew of my allergy and took care to cater around it. We were upgraded on arrival (no reason given, maybe because it was Republic day, maybe because it was my birthday). The suites are fantastic - spacious, comfortable beds, and the housekeeper left us a gift of a coin purse (which I just now realise we left behind!). We had a series of unfortunate events while here, which the staff handled excellently. We had a leak in our room after the first night (AC issue). Immediately fixed and sincere apologies. Unfortunately they, or house keeping, didn’t pull the door fully shut and our room was not locked for the entirety of the day. A visit from both the head house keeper and the general manager to sincerely apologise, and a free meal provided. Unfortunately that free meal had its own disasters; my starter arrived on a dirty plate and my main was forgotten about entirely. You could see the staff were mortified, and did everything they could to improve my experience. I don’t say this to put anyone off, I firmly believe that the best way to know a business is to see how they respond when something goes wrong, not when everything goes right. And this hotel was exceptional. My only negative comment, the laundry is EXPENSIVE even by UK standards. I’m sad I wasn’t able to stay longer, as this was truly a great stay.

This hotel has two locations close to each other. Both are renovated historical buildings in the middle of Old Delhi. We are adventurous travelers that love to be where it is most exciting and stay at small hotels owned by locals. We got both and in addition wonderful service by wonderful people. The restaurant had delicious food. The hotel can’t be easily reached by car but other transportation is available in the tiny streets of Old Delhi. Also, as expected in a location like this, it is fairly noisy at almost all times.

Blooms Rooms is exceptionally clean, the staff are friendly and professional. I was very happy with my room, it’s basic but had all I needed. I enjoyed my stay

The Imperial is a unique institution, almost a destination rather than a hotel. It is beautiful and its superb art and artifact collection sets it apart from any other hotel we have ever experienced. The staff and concierge are extremely attentive and all our requests were met promptly and with great care. If I have one minor complaint, it is about service in the dining room (1911), which tends to be a little unsystematic though very attentive when someone is actually looking.

Very nice place