Terrible service, if you are looking to stay in a place that has a kitchen this is not the recommended place, it has a kitchen that you cannot even use because it does not have absolutely any utensils, they say that you must request it through an application and that they will bring them to your room, which apart from being ridiculous is a lie, when we arrived and realized this, I tried to use the application to purchase the kitchen utensils and I could not do it because they warn you that if you did not book directly with them you will not have access, I called reception without any response, we went to reception and did not find anyone who would help us, I contacted the hotel's customer service line for almost half an hour so that the only solution was to tell me that there was already someone at reception and that I should go request them there, when I was finally able to make the request to the receptionist, the surprise is that he tells me that they had nothing to provide me, that everything had run out, at my insistence he only provided me with 4 plates, two spoons, a carving knife and a glass, I asked for at least one pot to be able to use the stove And he told me that they didn't have one, not to mention that all this happened after we arrived in the middle of a storm, why do you want a kitchen if you don't have anything , not even to make yourself a coffee? They have a stove, a fridge and a microwave, but you have to bring everything else. Does this make sense?