I recently stayed at the Windsor Marapendi Hotel in Rio de Janeiro, and based on my experience, I believe this hotel does not meet the standards of a 5-star establishment. Here are several reasons why:
Inadequate Amenities: Despite being a beachfront hotel, Windsor Marapendi failed to provide basic amenities expected in a 5-star property. When I requested a wine opener, the staff provided one that belonged to a staff member, not the hotel itself. This indicates that the hotel does not have essential items readily available for guests, which is unacceptable for a hotel claiming a 5-star rating.
Limited Complimentary Water: The hotel only provides complimentary drinkable water on the first day of the stay and charges for it thereafter. In a true 5-star hotel, guests should expect daily complimentary bottled water as a standard service. This policy felt like a cost-cutting measure that detracted from the overall experience.
Service Hours: Many of the hotel’s services have restricted hours. The gym is only open from 6 AM to 9 PM, and the pool and sauna close at 8 PM. High-end hotels typically offer more flexible or even 24/7 access to these facilities to accommodate guests' schedules better.
Room Service and Cleaning: While room cleaning is available from 8 AM to 4 PM, there is no mention of evening turndown service or the flexibility to arrange cleaning at different times. Moreover, the lack of a comprehensive 24/7 room service further diminishes the hotel's claim to a 5-sta