6/10 Okay
Art
Travelled with family
27 Aug 2024
Liked: Cleanliness
We needed a meeting room for our family post funeral. Amanda, the hotel manager was great.
Unfortunately, our check in experience was horrible. The young gentlemen was rude and abrupt. When we found out our kids were coming in late at night, he informed us that their reservations would "go away" at midnite if they didn't call after before 11 pm. even though 1 was on a plane. If Amanda hadn't intervened not sure what would have happened. This guy needs people skills and should not be in a customer facing position, when we asked for his name, he would not give it!
Art
Stayed 2 nights in Aug 2024