If this review was only about Danilo, it would be 6 stars! Our host was amazing, he welcomed us as we arrived, gave us a lot of tips around the area, and promptly offered us to change rooms when we smelled cigarettes (property is smoke free, but I guess some guests dont care). The room was very large and we were excited at first, but then it wasn't really clean. The sheets had stains and hair, and the bathroom wasn't properly cleaned- I know hard water leaves marks, but it's easly cleaned with bleach. The shower wasn't clean, and water hardly came through. It was very disappointing, cause the staff is incredible, and the location is amazing: close to the subway and the Vatican. Maybe I got unlucky by being on room #3.