10/10 Excellent
Helen
Travelled with family
7 Nov 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
“Amazing Stay at Mama Shelter – Thanks to Leonardo’s Exceptional Service!”
I recently stayed at Mama Shelter in Italy and had an incredible experience, thanks in large part to the exceptional customer service provided by Leonardo, one of the receptionists. From the moment I arrived, he went above and beyond to make my stay memorable.
Leonardo was attentive, warm, and genuinely interested in making sure everything was perfect. He welcomed me with a smile and took the time to offer recommendations tailored to my interests, whether it was local restaurants, hidden sightseeing spots, or tips on navigating the city. Every interaction felt personalized, and it was clear he cared about making my stay special.
The rest of the hotel staff was also friendly and helpful, but Leonardo truly stood out. Mama Shelter is already a great place to stay, with its stylish rooms, unique decor, and relaxed atmosphere, but Leonardo’s outstanding service took it to another level. I would recommend this hotel to anyone visiting Italy – and make sure to ask for Leonardo at the fron
Helen
Stayed 5 nights in Nov 2024