The staff was terrific and very helpful. They also offer airport shuttle service, which was very handy, especially at 6 am! The main rooms are lovely and very comfortable. We had a good selection of various free breakfasts (not offered with dorm rooms) and the coffee was fantastic! Our room had a shared bathroom, which was essentially a line of sinks in the hall, with toilets and showers separate. I had no problem with the cleanliness of the bathrooms or our room. Our room (109) had no windows, which we were aware of when booking, but the a/c worked great as did the big screen TV. We had a queen sized bed and two bunk beds, which we used as luggage storage. Overall, it was a pleasant experience, but the private rooms could use a coat of paint and some patching on the walls. No quite shabby, but approaching it. And the lighting could be improved--warmer lighting and more wattage would make a big difference. However, the bedding was changed every day and the room was insect free. For the price, and for short stays, it's a good place to stay. I recommend Room 109 as it's away from the noise and close to the bathrooms. There are two creaky wooden steps leading up to the door, so if you walk in your sleep, this is probably not the room for you!