Really great shorefront hotel located just a walk away from shops and restaurants. Initial impression was excellent and I was very surprised at the value for money (although I didn't go in summer so may be more expensive in summer). The staff were welcoming, friendly, and quite relaxed which I liked. The hotel has everything you need - indoor and outdoor pools, restaurant buffet and a la carte, bar, tennis courts, games tables, gym area, etc, etc. Some facilities were closed or were quiet but I appreciate I wasn't there during main tourist season. The room was very good - spacious, balcony, clean, usual amenities - however a downside was the air conditioning didn't seem to work (the fan worked, but no cooling) which didn't bother me but I get how it would bother some people and definitely in summertime. It's easy to drive to the hotel but parking is really tight - the receptionist seemed happy for me to park in the bus stop/lay-by across the road (which most folk seemed to do anyway). Cleanliness of the hotel was excellent. Food was fine - I just had the buffet, which may have had more choice but it's not a complaint. If you're going to Madeira for a sunbathing holiday then this hotel probably won't tick all your boxes because it is on the north shore of the island (cloudier, cooler) and it is in the shadow of a giant (impressive) cliff face some of the day. If you're going to Madeira for what I did - sightseeing, hiking, exploring and general relaxing, then this is for you.