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The property itself is spacious and the room I booked was well appointed; it is close to all the baths and an easy walk from the train station. The staff are extremely friendly and courteous- embodying true Japanese approach interactions.They gave tips for eating out and experiencing Onsen culture. I highly recommend staying here. I would stay here again on another visit to lovely Kinosaki Onsen. A special thank you to Kaki-san, Hara-san and Satoh-san. I appreciated your warmth and genuine welcome!

It’s a great surprise. They provide the top quality services and facilities at the most affordable cost. Highly recommended.

C'était une expérience inoubliable, un hôtel peu commun pour nous français. La chambre traditionnelle avec les tatamis et les futons étaient incroyables. Un dépaysement assuré ainsi qu'un service d'une très grande qualité. Je recommande à tous sans hésiter

The hotel is a bit far from the onsen center, about 10-15 walk from the Kinosaki train station. However, the staff are very courteous and service is excellent. The hotel is nice,clean and quiet.

Everything was great

We did not opt for the meal package so it’s possible we missed out on an amazing experience there but we did not miss out on the top level experience of the Kitanoya. Full Japanese ryokan room with the most luxurious 2 person open air granite ofuro I have ever seen let alone enjoyed with a delightful garden beyond. We chose this place to unwind from the crowds of Kyoto and we could not have made a better choice. Service was impecable. Can I give it a 6? The hotel matches the incomparable beauty and serenity of Amanohasidate. Arigato Hotel Kitanoya.