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Mercure Gold Coast Resort

4.0 star property

Photo gallery for Mercure Gold Coast Resort

Exterior
Golf
Property grounds
2 outdoor pools, pool loungers
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Hot tub

Explore the area

Map
64 Palm Meadows Drive, Carrara, QLD, 4211
  • Palm Meadows Golf Course
    ‪3 min walk‬
  • Heritage Bank Stadium
    ‪5 min drive‬
  • Pacific Fair Shopping Centre
    ‪5 min drive‬
  • Surfers Paradise, QLD (SFP)
    ‪15 min drive‬

Room options

View all photos for Room, 1 King Bed, Golf View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Golf View (Resort)

  • 36 sq m
  • Golf view
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room (Resort)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room (Resort and Spa)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room (Resort and Spa)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Twin Room, Pool View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Pool View (Resort)

  • 36 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed, Pool View (Resort)

  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed (Resort)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Resort - Spa)

In-room safe, desk, soundproofing, iron/ironing board

Room, 1 King Bed (Resort - Spa)

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, Golf View (Resort)

In-room safe, desk, soundproofing, iron/ironing board

Twin Room, Golf View (Resort)

  • 36 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Property grounds

RACV Royal Pines Resort Gold Coast

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.7 out of 5, Exceptional, (1111)
The price is AU$251
for 1 room
includes taxes & fees
25 Feb - 26 Feb
RACV Royal Pines Resort Gold Coast

About the area

Gold Coast

With a stay at Mercure Gold Coast Resort in Gold Coast (Carrara), you'll be a 1-minute drive from Palm Meadows Golf Course and 13 minutes from Surfers Paradise Beach. .This golf hotel is 3.8 mi (6.2 km) from The Star Gold Coast and 5.5 mi (8.8 km) from Cavill Avenue.

What's nearby

  • Palm Meadows Golf Course - 3 min walk
  • Heritage Bank Stadium - 5 min drive
  • The Star Gold Coast - 6 min drive
  • Royal Pines Resort Golf Course - 6 min drive
  • Surfers Paradise Beach - 13 min drive

Getting around

  • Nerang Train Station - 7 min drive
  • Varsity Lakes Station - 12 min drive
  • Coolangatta Airport (OOL) - 29 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Le Vintage Boutique Cafe - ‬6 min drive
  • ‪Roy's by Gemelli - ‬10 min drive
  • ‪The Silo Cafe - ‬3 min drive
  • ‪Randhawa's Indian Cuisine - ‬5 min drive

About this property

Mercure Gold Coast Resort

Suburban Gold Coast hotel in Carrara with 2 outdoor swimming pools
Mercure Gold Coast Resort offers 292 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Rooms open to balconies or patios. 50-inch LCD televisions come with digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Stay in one of 292 guestrooms featuring LCD televisions. Rooms have private balconies or patios. 50-inch Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers.
Relax at the full-service spa, where you can enjoy massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Satisfy your appetite at the hotel's restaurant, where you can take in the pool view and dine alfresco. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Gold Coast? This hotel has 10097 square feet (938 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
The Green Dining - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.
The Cart - Onsite coffee shop. Open daily.

Languages

Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Japanese, Korean, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: AUD 35 for adults and AUD 17.50 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • The Green Dining
  • The Green Bar
  • The Cart

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Bike rentals
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Sauna
  • A hot tub

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Ballroom
  • Banquet hall
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (10097 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace
  • Vegetable garden

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Entertainment

  • 50-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • In-room massage
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 2 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 45.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 35 for adults and AUD 17.50 for children
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 45.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Mercure Gold Coast Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 515 out of 1000 reviews
Rating 8 - Good. 319 out of 1000 reviews
Rating 6 - Okay. 109 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 20 out of 1000 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Revell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We thoroughly enjoyed our stay - the pool area was relaxing, the service from staff was excellent and the breakfast buffet was very enjoyable. The bed was very comfortable.
Stayed 14 nights in Dec 2024

6/10 Okay

Sue

Business traveller
Doona not in a doona cover. Sheet on top and below. Not practical and not hygenic
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All boxes ticked
Close to Turf Club for Formal. Undercover parking has 2m height, lots of street parking as alternative but resort gated, short paved walk back to car depending on unit. Adjoining rooms means two units with an outer lockable shared door so you can leave unit doors open if you wish. Rooms are nice size , clean and comfy beds. Lovely pool although we didnt get to swim due to the stormy weather. Would stay again.
Stayed 1 night in Nov 2024

8/10 Good

Mladen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Mercure, the room was cozy and spotless, with friendly staff made us feel right at home. The pool was refreshing and provided hours of fun for our little one. The only downside was that the breakfast buffet didn't have cheese.
Stayed 5 nights in Nov 2024

10/10 Excellent

Jye Youn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Paul, Marino

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant enough but not so much that I'd return.
Stayed 5 nights in Nov 2024

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic and friendly staff. It made my weekend.
Stayed 1 night in Nov 2024

6/10 Okay

Anna

Liked: Staff & service
Staff were really great, I cannot say enough about them. The property itself is in need of some work however. The rooms are very dated and I had lots of little bugs flying around the room which wasn't great. The pool was nice but again, needs some work to make it cleaner. Location was good and it was peaceful and areas were well maintained. Overall not too bad.
Stayed 2 nights in Nov 2024

8/10 Good

Aloysius

Travelled with partner
Liked: Cleanliness, staff & service
We liked the quiet
Stayed 3 nights in Nov 2024

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room with balcony. Pool was awesome. Restaurant had yummy dinners and the breakfast buffet was so delicious with so many options.
Stayed 7 nights in Oct 2024

8/10 Good

Paul

Stayed 1 night in Oct 2024

8/10 Good

Ruth

Stayed 1 night in Oct 2024

10/10 Excellent

Rochelle

Stayed 1 night in Oct 2024

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice property but if you want a relaxed stay you should avoid the school holidays Great food and staff in the restaurant
Stayed 7 nights in Oct 2024

10/10 Excellent

Tracey

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Rooms very clean pool areas are fabulous
Stayed 1 night in Oct 2024

8/10 Good

Chimer

Travelled with family and small children
Liked: Amenities
Our stay at Mercure Gold Coast was our first family trip with our daughters. The hotel was clean, and the room was decent. Breakfast was fantastic, and the staff were friendly and welcoming. However, one major downside was the lack of a lift. Navigating the stairs with our 6-month-old daughter became exhausting. We requested to be moved to a more accessible room twice, but unfortunately, no one got back to us, which was a bit disappointing. Despite this, the pool facilities were enjoyable, and overall, we had a pleasant stay. Just be mindful if you’re traveling with small children or a lot of luggage, as the stairs can be challenging. Overall we had a great experience.
Stayed 7 nights in Oct 2024

4/10 Poor

daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Charlie George

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was perfect for us as it was close enough to everything we wanted to do but far enough away that it was quiet. Parking on site better than other places I've stayed in QLD. Staff were friendly and helpful, didn't have a single bad interaction with any off them.
Stayed 4 nights in Oct 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ga4dens
Stayed 1 night in Oct 2024

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Beds were comfortable, area was quiet, facilities and staff were great. Loved the buffet breakfast and the spa.
Stayed 4 nights in Oct 2024

10/10 Excellent

Peta

Stayed 2 nights in Oct 2024

8/10 Good

todd

Travelled with group
Liked: Staff & service, property conditions & facilities
Good overall
Stayed 3 nights in Oct 2024

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay away from the hustle and bustle of the coast yet still close enough to everything by vehicle. Buffet breakfast was awesome too
Stayed 7 nights in Sep 2024

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
The resort is not near anything, so transport is required either by Uber (which is not always reliable and a bit pricey) or a rental car (which is more reliable and costs on rentals are high). Using the hotel food/ beverage service is ok, but limited and pricey. The laundry worked well. The room was in good nick, but not as flashy as the price.
Stayed 4 nights in Oct 2024

6/10 Okay

Loraine

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
out dated facility
The standard of the room and location was not good value for money. The ensuite was incredibly outdated and although appeared clean, looked very unclean due to the age of the facility. It was outdated and not functional with the shower over the bath.
Stayed 1 night in Sep 2024