8/10 Good
January
12 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself is lovely, high quality and comfortable. I liked the fast lifts, spacious room and comfortable bed and bath.
Chromecast and wifi connection to the TV didn't work so I was unable to watch anything on the TV.
Within ten minutes of entering my room I received a knock to find a woman standing silently holding a bottle of water and chocolates. I don't know if she couldn't speak English but it wasn't clear what she wanted and was a little unnerving as she didn't say anything. A little further training required perhaps
My included breakfast was not logged so I had to stand for almost 10 minutes to be let in (by which time of course the buffet was busy)
The barista coffee at breakfast took a very long time and I had to remind them 2 times what I'd ordered.
The signage to park at The Darling is not clear and you have to drive around the entire casino to get to the parking spot and then it is not clearly sign posted but it's valet parking. They really need to explain this clearer and some signs on the road around the casino would be appreciated.
Overall a nice enough stay, but let down by the small touches which hold it back from truly being a 5 star establishment.
January
Stayed 1 night in Aug 2025