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Staff was extremely friendly and helpful. The free onsen on site and the private bath were both very nice. Room was spacious and clean

We stayed for 2 nights. The property is a bit old but the service was very good even tho the front office staff didn’t speak English well but at least he tried Abd we could still communicate with him. The dinners and breakfasts were very good and we were served by a Taiwanese guy working there. We could communicate with him in both English and Mandarin easily. We loved the Kaiseki dinners and the lovely breakfasts. The onsen was good because hardly anyone from the ryokan used it. Most of the guests staying there used the 6 popular public onsens (1 was under renovation) offered to us. Good experience staying in such onsen town with beautiful canal.

All of staff were very helpful.

Beautiful property, lovely and helpful staff. The dinner and breakfast were amazing!

.Kinosaki Onsen, the town, was celebrating it's 1300th year as an onsen town in 2025! The other guests were Japanese, but our host, Odie, spoke perfect English and explained everything very well. .Our group had 2 rooms. Both rooms were large traditional Japanese rooms (toilet/sink area, but no bath/shower in the room--onsen town!). VERY clean and stylish with a nice view of the main river street. Kotatsu sunken seating area, and a separate dining table area with floor chairs with backs. There were no children at the time of our stay, but families are welcome. .There are only 8 rooms in Ichidaya Inn. There were some elderly guests (it's a multi-story walk-up with no elevator; pack light, be ready for stairs). Ichidaya has 2 private Onsen which families can use together. We didn't have schedule difficulties with so few rooms using the baths. We stayed for 2 nights/3 days during our 2 weeks in Japan. It was the highlight of our trip! It was in early April, and the cherry blossoms just happened to be in full bloom! .Ichidaya yukata and jackets are worn inside the Ryokan and throughout the town. Several fancy women's yukata/obi/bows were no additional charge. . The Ryokan meals were worth every penny. It was far more food than we could eat! Delicious and beautifully presented. Meals were very different our two nights; both fantastic! They accommodated shellfish/pork avoidance. Advance notice required. Ichidaya is near train tracks, but trains didn't disturb night sleep.

Wonderful stay. Friendly, professional and accommodating staff from the moment we drove up to the property to when we depart. The staff even helped to sort out our luggage delivery to the next accommodation in another city. Our hostess Matsuri was sweet, polite and gracious. The property itself is beautiful and exudes an old-world charm, and our room with in-room onsen is such a treat. The meals we had were also delicious and thoughtfully prepared and presented. We had a lovely time at Nishimuraya Honkan and hope to return again.