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We love Sofitel! All staff were so friendly, such clean resort and love the food

I had a fantastic stay at this hotel! The staff went above and beyond—everyone was incredibly friendly, welcoming, and professional. They accommodated both an early check-in and a late check-out with a courtesy room, which made a huge difference to my trip. Their attentiveness and willingness to help truly stood out. I highly recommend this place and would definitely stay here again!

We had ants through our unit . They sprayed , but a great place to stay otherwise

An amazing experience with amazing staff. Everyone was willing to help and went out of their way to make sure we had the best experience. Staff members who were especially kind and helpful were Laola, Jas, Ani -Mearani, and also the lovely young lady who did the Sugar Cane Juice Bar at the buffet every morning. Our experience was exceptional but I do have to mention a particular manager and or cook that was near the waffle section of the breakfast buffet on 4/7/2025. He was particularly rude to not only the staff of women working with him, but also to me. He told me to wait in the waffle area for waffles that I could see were already made, however he did not put out. He told me he would be right back to set them out and to wait there. After waiting 15 minutes of waiting and him never returning, one of the kind women in the restaurants was able to help me. While walking back to my table I noticed him in another area of the restaurant with absolutely no intention of returning to where he advised me to wait. He particularly helpful to the man in front of me but went out of his way to ignore me. I also witnessed him being loud and degrading to the very kind women working in that area of the restaurant. I mention this in hopes that he will be remediated for almost ruined a perfectly great experience at this beautiful resort.

Loved everything about this visit. The staffs friendliness was the best that ive experienced. We have been all over the Caribbean and never had this level of service.

The views and staff are absolutely incredible, thank you so much double tree