6/10 Okay
Borislav
Travelled with family
26 Sept 2024
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Nice room, bad service.
The room was newly renovated and nice with minor remarks. The amenities were pretty bad, the gym was stuffed into a dark corner with very little space to feel any comfort, the outside hot tubs which are a major draw for guests are TINY (4 guests per tub max), very shallow and barely usable. The lower level one is extremely HOT, so you can not be in it for longer than 5 min and you're in it only from the waist down as it is very shallow, also your eyes start burning from excessive use of chlorine. The upper one is bit deeper, has normal heat and chlorine levels but the two days we used it, it had a lot of suspicious foam floating in it. Overall it felt like no one had put any thought into the amenities to provide a pleasant guest experience!
During check-in the person was selective with who to be nice. The people in front of us got a friendly and welcoming attitude, even fresh cookies offered. When it was our turn things immediately shifted to a very cold vibe. We all felt like second class people from how the agent interacted during check-in, almost being annoyed we came.
The same evening we contacted the front desk to ask for new batteries for the in-suite vault, those never came. Also we had put a special request while booking that apparently was never send to the hotel. Overall, bad service for a 4-star resort.
Borislav
Stayed 2 nights in Sep 2024