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Hotel Grand Chancellor Townsville

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Grand Chancellor Townsville

In-room safe, desk, laptop workspace, blackout curtains
Exterior
In-room safe, desk, laptop workspace, blackout curtains
Exterior
Outdoor pool, pool loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Parking available
    Parking available
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping

Explore the area

Map
334 Flinders Street, Townsville, QLD, 4810
  • Museum of Tropical Queensland
    8 min walk
  • Castle Hill
    11 min walk
  • The Strand Beach
    13 min walk
  • Townsville, QLD (TSV)
    14 min drive

Room options

View all photos for Standard Twin

In-room safe, desk, laptop workspace, blackout curtains

Standard Twin

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King

In-room safe, desk, laptop workspace, blackout curtains

Standard King

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King

In-room safe, desk, laptop workspace, blackout curtains

Executive King

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Bedroom

Fridge

Apartment, 1 Bedroom

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Townsville

A stay at Hotel Grand Chancellor Townsville places you in the heart of Townsville, within a 15-minute walk of Magnetic Island Ferry Terminal and Perc Tucker Regional Gallery. .This hotel is 0.5 mi (0.8 km) from Maritime Museum of Townsville and 0.7 mi (1.1 km) from The Strand Beach.

What's nearby

  • Castle Hill - 11 min walk - 1.0 km
  • The Strand Beach - 13 min walk - 1.2 km
  • Magnetic Island Ferry Terminal - 14 min walk - 1.2 km
  • Queensland Country Bank Stadium - 17 min walk - 1.4 km
  • Strand Park - 3 min drive - 1.9 km

Getting around

  • Townsville Station - 19 min walk
  • Townsville, QLD (TSV) - 14 min drive

Restaurants

  • ‪Cowboys Leagues Club - ‬2 min walk
  • ‪Victoria Bridge - ‬2 min walk
  • ‪Wild Rice Laos & Thai Cuisine - ‬3 min walk
  • ‪City Lane & City Arcade - ‬3 min walk
  • ‪The TapHouse Townsville - ‬4 min walk

About this property

Hotel Grand Chancellor Townsville

Hotel with a 24-hour fitness center, near Magnetic Island Ferry Terminal
Hotel Grand Chancellor Townsville offers 200 air-conditioned accommodations with safes and hair dryers. A pillow menu is available. 55-inch LCD televisions come with digital channels. Bathrooms include showers and complimentary toiletries.

This Townsville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 200 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, concierge services, and wedding services.
Grab a bite to eat at Sugar Shaker Restaurant, a restaurant which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Buffet breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 6:30 AM to 10 AM for a fee.
Featured amenities include a business center, express check-in, and express check-out. Event facilities at this hotel consist of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 6:30 AM and 10 AM.
Sugar Shaker Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

English, Moldovan, Romanian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 2-device limit

Parking and public transport

  • Self parking on site (AUD 15.00 per day; includes in/out privileges)
  • Height restrictions apply for on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 6:30 AM–10 AM on weekends: AUD 29 for adults and AUD 14.50 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Sugar Shaker Restaurant

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Fridge

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow menu

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels

Food and drink

  • Fridge

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 40.0 per day
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.50 for children
  • Self parking fee: AUD 15.00 per day (in/out privileges)
  • Late check-out fee: AUD 30 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts only chip-and-PIN credit cards for onsite payments
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
WiFi is limited to 250 MB for 2 devices, per day. A surcharge applies for additional usage.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Free WiFi in public areas has a 2-device limit
Parking height restrictions apply

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Holiday Inn Hotel Townsville
Grand Chancellor Townsville
Townsville Holiday Inn
Holiday Inn Townsville Hotel Townsville
Holiday Inn Townsville Hotel
Holiday Inn Townsville
Grand Chancellor Townsville
Hotel Grand Chancellor Townsville Hotel
Hotel Grand Chancellor Townsville Townsville
Hotel Grand Chancellor Townsville Hotel Townsville

Hotel Grand Chancellor Townsville Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 473 out of 1004 reviews" "
Rating 8 - Good. 369 out of 1004 reviews" "
Rating 6 - Okay. 104 out of 1004 reviews" "
Rating 4 - Poor. 36 out of 1004 reviews" "
Rating 2 - Terrible. 22 out of 1004 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, great staff, Nice large shower and room
Stayed 1 night in Oct 2024

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Property was acceptable based on price and location
Stayed 1 night in Jul 2024

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay! Friendly and efficient staff made our visit enjoyable. We will stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Allan, MANLY

Liked: Cleanliness, staff & service, property conditions & facilities
Central location in Townsville. Secure including swipe card elevator access and in room safe.
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay
We have stayed here a few times this year. The hotel is in a convenient location to the Cowboys Club and Stadium and there is parking available, which is a plus. The service was a big improvement on our last stay. We were able to pre-book parking and were also given vouchers for breakfast and vouchers for two coffees, which was a lovely surprise. We enjoyed Happy Hour drinks in the bar, which has a nice ambience. The hotel is old, but the beds are really comfy, the rooms are extremely spacious and housekeeping does an excellent job. The public areas of the hotel are always spotless.
Stayed 1 night in Aug 2024

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Excellent staff.
Stayed 3 nights in Aug 2024

6/10 Okay

Barrie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Rommaney

Stayed 1 night in Aug 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was conveniently located to the things I needed
Stayed 4 nights in Jul 2024

8/10 Good

Shayne

Stayed 2 nights in Jul 2024

8/10 Good

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Service
This was our second stay at Hotel Grand Chancellor and the service was not as good as the first time. We stayed for three nights but had two separate bookings, with two different room types - our original booking was for two nights in a standard room, but we decided to book a third night. We couldn't book the same room type for the additional night, so had to book a one bedroom apartment. I assumed we would be upgraded to the higher room type for the entire stay, as I am a gold member and should receive an upgrade if one is available, but the hotel staff advised on check in that we had to change rooms during our stay. I then requested to stay in the same room for convenience, but we were actually downgraded to the standard room for the three nights, notwithstanding that I had already booked and paid for the one bedroom apartment for one night. This wouldn't have bothered us at all if we were perhaps offered some sort of compensation, eg, drink vouchers or a dining credit. Upon check-out, I advised the staff that we should have a credit on our account as I am a gold member and they confirmed that we did, however I have noticed that the credit was not applied to our account, which is disappointing. On the bright side, we were able to book parking for our three night stay which was a bonus as parking is limited at the hotel and needs to be booked in advance. We enjoyed the happy hour at the hotel bar - reasonably priced drinks, good service and a nice atmosphere.
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place handy to everything. Especially football stadium.
Stayed 2 nights in Jul 2024

10/10 Excellent

Paul

Travelled with family
Location. Staff excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

warwick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 3 nights in Jul 2024

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable, conveniently located.
Stayed 1 night in Jul 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 2nd stay at this hotel, an easy walk to stadium, shops and restaurants, very friendly and helpful staff, and rooms are immaculate! Looking forward to my next stay at Hotel Grand Chancellor.
Stayed 2 nights in Jul 2024

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and clean. Good location. Had every I wanted. Nice view from balcony. Good buffet breakfast at reasonable price if pre-booked. Shower tile grout could do with a good clean.
Stayed 1 night in Jul 2024

4/10 Poor

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Dean

Liked: Staff & service, amenities, property conditions & facilities
Clean, in the centre of town. Close to bars and restaurants and walking distance to QCB Stadium
Stayed 2 nights in Jul 2024

6/10 Okay

Mark

Travelled with partner
Liked: Cleanliness, staff & service
As I was in a wheelchair I found it very hard to get into the room some type of automation would have helped. the bathroom shower curtain was to short so every time you had a shower the room would get wet. The room was lacking in storage No USB charge plugs. When asked to get somethings fixed in the room this took a couple of days to get done AKA chair broken safe not working. The hotel rooms are stuck in the 80s with there brown colours. The hotel staff are very friendly and will always help you out with a smile
Stayed 4 nights in Jun 2024

8/10 Good

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room
Stayed 1 night in Jun 2024

6/10 Okay

James

Stayed 2 nights in Jun 2024