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Aloft Tulum

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aloft Tulum

2 restaurants, breakfast served
2 outdoor pools, free pool cabanas, pool umbrellas
2 bars/lounges, tapas bar, sports bar
2 bars/lounges, tapas bar, sports bar
Lobby

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760
  • Tulum National Park
    4 min walk
  • Dos Aguas Park
    3 min drive
  • Cenote Calavera
    3 min drive
  • Tulum, Quintana Roo (TUY)
    8 min drive

Room options

View all photos for aloft, Room, 2 Double Beds, View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, View

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, View

View from room

aloft, Room, 1 King Bed, View

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View (Terrace)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 1 King Bed, Non Smoking, View (Terrace)

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, View (Balcony)

Premium bedding, down duvets, pillow-top beds, minibar

Suite, 1 Bedroom, Non Smoking, View (Balcony)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, View (Terrace)

Premium bedding, down duvets, pillow-top beds, minibar

Room, 2 Double Beds, Non Smoking, View (Terrace)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for aloft, Room, 1 King Bed, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 1 King Bed, City View

  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Suite, 1 Bedroom, View

aloft, Suite, 1 Bedroom, View

aloft, Suite, 1 Bedroom, View

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for aloft, Room, 2 Double Beds, City View

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, City View

  • 31 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

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The price is AU$124
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includes taxes & fees
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About the area

Tulum

With a stay at Aloft Tulum in Tulum (Zama), you'll be a 4-minute walk from Tulum National Park and a 5-minute drive from Gran Cenote. .This luxury hotel is 2.4 mi (3.9 km) from Playa Ruinas and 2.4 mi (3.9 km) from Tulum Mayan Ruins.

What's nearby

  • Tulum National Park - 4 min walk - 0.4 km
  • Tulum Mayan Ruins - 7 min drive - 3.9 km
  • Tulum Beach - 10 min drive - 4.3 km
  • Playa Paraiso - 12 min drive - 4.5 km
  • Playa Ruinas - 16 min drive - 3.9 km

Getting around

  • Tulum Intl. Airport (TQO) - 50 min drive

Restaurants

  • ‪Boston’s Tulum - ‬10 min walk
  • ‪Carl's Jr. - ‬1 min walk
  • ‪Pescaderia Estrada - ‬16 min walk
  • ‪Azul Cafe - ‬11 min walk
  • ‪Escama - ‬5 min walk

About this property

Aloft Tulum

Luxury Tulum hotel in Zama with 2 restaurants
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body scrubs.
Make yourself at home in one of the 140 individually decorated guestrooms, featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax and unwind with massages and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a 24-hour fitness center, and bicycles to rent. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at W XYZ Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Planning an event in Tulum? This hotel has 2170 square feet (202 square meters) of space consisting of conference space and 3 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
W XYZ Restaurant - This restaurant serves breakfast only.
Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar - This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Secured covered self parking on site (USD 17 per day)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking options include a carport
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25-25 for adults and USD 20-25 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • W XYZ Restaurant
  • Ático Rooftop Bar & Loung
  • WXYZ Bar
  • Re:fuel by Aloft

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • Bike rentals
  • Spa services

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Lift

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (2170 square feet)
  • Coworking spaces
  • Meeting rooms - 3

Outdoors

  • Free pool cabanas
  • Garden
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Body scrubs
  • Facials
  • Massage - deep-tissue

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 150
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 119
  • Low-height plug sockets in bathroom
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 64
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Biodegradable coffee stirrers
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch LCD TV
  • Digital channels
  • Netflix
  • Premium channels
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Up to 40 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 24.2 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
  • Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
  • Covered self parking fee: USD 17 per day
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Aloft Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 237 out of 361 reviews" "
Rating 8 - Good. 84 out of 361 reviews" "
Rating 6 - Okay. 15 out of 361 reviews" "
Rating 4 - Poor. 13 out of 361 reviews" "
Rating 2 - Terrible. 12 out of 361 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Monica

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient for business
Stayed 1 night in Jul 2024

10/10 Excellent

Tamara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite Place To Stay
My favorite place to stay when visiting Tulum. Love the food, the staff and the property. It’s close to downtown and as well as the hotel zone. Worth the price!
Stayed 2 nights in Jun 2024

10/10 Excellent

Keir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here in the past. All around the Aloft Tulum is a great value hotel for the $. Great rooms, great pool(s),great staff, and very clean. Also convenient location for short cab ride to Ruins, Downtown, Beach. For the budget traveler you can’t go wrong, and will be pleasantly surprised how nice the property is 😉👍 Myself, I look forward to future stays at the Aloft Tulum 😎
Stayed 1 night in Jul 2024

10/10 Excellent

Drakea R.

Liked: Cleanliness, staff & service
The convenience of on the spot care and night life.
Stayed 3 nights in Jul 2024

10/10 Excellent

travis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience staying at Aloft Tulum. The staff were very nice and friendly. Never felt unsafe at all. Breakfast and dinner were delicious. Didn't get a chance to enjoy the pool because it rained when I went. Kinda close to central Tulum. 5 min away driving wise.
Stayed 5 nights in Jun 2024

10/10 Excellent

Luis, Grapevine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jul 2024

10/10 Excellent

Rodrieck

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

10/10 Excellent

Rob

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable. Close by car to beach & ruins. Pool at rooftop.
Stayed 1 night in Jul 2024

10/10 Excellent

Jasmyne

Stayed 2 nights in Jul 2024

10/10 Excellent

Sugey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was awesome
No complaints everything was good
Stayed 2 nights in Jun 2024

10/10 Excellent

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

8/10 Good

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very pleasant stay here. Location was great and everything was clean. My only complaint was that I was charged $12 for a room free, not sure why. I did not drink the water bottles in the room….
Stayed 1 night in Jun 2024

8/10 Good

Antoinette

Liked: Staff & service, amenities, property conditions & facilities
I didn’t get any credit or drinks that were advertised upon arrival, but it was a very convenient hotel at a very affordable price for my short stay. View was mid, but it was a comfy little hotel, nothing fancy.
Stayed 2 nights in May 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great services....
Great job...clean place.. friendly..stuff...all the people from the lobby they are great .....I come back again...great service... Gracias....
Stayed 2 nights in May 2024

8/10 Good

Eddie

Stayed 2 nights in May 2024

10/10 Excellent

Tamarah

Stayed 2 nights in May 2024

8/10 Good

niki, Fife

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
This is a very well operated Hotel. Easy access to all Tulum has to offer without the inconvenience of the beach road Hotels. I have stayed in most of the 4 to 5 star Hotels in Tulum over the past 20 years and prefer the Aloft. Its a very friendly Hotel that you can really enjoy with all the restaurants and shops within walking distance. I will be returning to Tulum again shortly and will again stay at the Aloft .
Stayed 7 nights in Apr 2024

8/10 Good

Austin

Liked: Cleanliness
I enjoyed my stay at Aloft Tulum, and would definitely return
Stayed 4 nights in Apr 2024

10/10 Excellent

Richard, Marysville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Sandesh

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Apr 2024

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely horrible
Stayed 1 night in Mar 2024