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Aroma Tulum

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aroma Tulum

Outdoor pool, pool loungers
Terrace/patio
Exclusive Suite, Private Pool | Private pool
Premium Suite
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Explore the area

Map
Calle Mercurio Poniente 21, Tulum, QROO, 77780
  • Hospital de Tulum
    5 min walk
  • Dos Aguas Park
    9 min walk
  • Tulum National Park
    4 min drive
  • Tulum, Quintana Roo (TUY)
    6 min drive

Room options

View all photos for Exclusive Suite, Private Pool

Exclusive Suite, Private Pool

Exclusive Suite, Private Pool

  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, Balcony

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Suite, Balcony

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Tulum

With a stay at Aroma Tulum, you'll be centrally located in Tulum, a 4-minute drive from Tulum National Park and 8 minutes from Tulum Mayan Ruins. .This hotel is 3.5 mi (5.7 km) from Tulum Beach and 11.5 mi (18.5 km) from Xel-Há Park.

What's nearby

  • Tulum National Park - 4 min drive - 3.3 km
  • Gran Cenote - 5 min drive - 5.5 km
  • Tulum Mayan Ruins - 8 min drive - 4.8 km
  • Tulum Beach - 11 min drive - 5.7 km
  • Playa Paraiso - 17 min drive - 7.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 106 min drive

Restaurants

  • ‪Antojitos la Chiapaneca - ‬6 min walk
  • ‪Burrito Amor - ‬5 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬4 min walk
  • ‪El Camello Jr - ‬3 min walk

About this property

Aroma Tulum

Tulum hotel in Tulum City Center with free breakfast and a rooftop terrace
Aroma Tulum offers 11 air-conditioned accommodations with safes and complimentary bottled water. These individually decorated and furnished accommodations include desks. Beds feature down comforters and premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 11 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.
Be sure to enjoy recreational amenities including an outdoor pool and bicycles to rent. This hotel also features complimentary wireless internet access, concierge services, and a television in a common area.
Take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the poolside bar. A complimentary self-serve breakfast is served daily from 8:30 AM to 11:30 AM.
Featured amenities include express check-out, multilingual staff, and luggage storage.
A complimentary self-serve breakfast is served each morning between 8:30 AM and 11:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free off-site parking within 16 ft
  • Street parking available

Food and drink

  • Free self-service breakfast available daily 8:30 AM–11:30 AM
  • 1 poolside bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Bike rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Soundproofed rooms

Conveniences

  • Front-desk safe
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Pool sunloungers
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Premium channels
  • Smart TV

Food and drink

  • Free bottled water

More

  • Desk
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Local maps
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of MXN 1600 will be collected before check-in.
  • Resort fee: MXN 98.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Rollaway beds are available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, and window guards

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Aroma Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 14 out of 87 reviews" "
Rating 6 - Okay. 8 out of 87 reviews" "
Rating 4 - Poor. 7 out of 87 reviews" "
Rating 2 - Terrible. 12 out of 87 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mathew

Stayed 3 nights in Aug 2023

10/10 Excellent

Marie

Stayed 1 night in Jul 2023

2/10 Terrible

Mario

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They cancel our reservation 4 hrs before arrival
Stayed 4 nights in Jul 2023

10/10 Excellent

Andy

Liked: Staff & service, amenities, property conditions & facilities
very quiet comfortable, exquisitely decorated and a warm, friendly staff
Stayed 1 night in Apr 2023

8/10 Good

Ricardo

Stayed 7 nights in Mar 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Feb 2022

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
Stayed 4 nights in Feb 2022

10/10 Excellent

Fernando

Stayed 2 nights in Jan 2022

2/10 Terrible

Eledir

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing and will never return
I was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Stayed 4 nights in Jan 2022

10/10 Excellent

Loriann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We felt safe and it was quite homey
Stayed 3 nights in Dec 2021

10/10 Excellent

Siomara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and responsive. The food was amazing and over all had a great experience. We enjoyed our stay here and would love to comeback.
Stayed 2 nights in Oct 2021

2/10 Terrible

Candace

Stayed 5 nights in Oct 2021

8/10 Good

Behafarin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Aroma. Very clean, nice staff and breakfast, very close to lots of little stores, restaurants and bars. The only thing that wasn't ideal for us was the absence of hot water when we wanted to take a shower. Otherwise everything was great.
Stayed 1 night in Oct 2021

10/10 Excellent

alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, great food/breakfast, room was very spacious; Staff was very welcoming and friendly. The only thing the internet was a little slow at times. But overall a 10.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the staff
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome, the staff are very friendly, they treat you very good, the food wich is the breakfast that comes included with the room was also good. Rooms are beautiful, is like a piece of nature right in your room, i loved everything about this hotel, honestly i dont have nothing negative to say about it.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and Quaint
Cute and quaint. It’s Tulum, don’t expect too much. But it was nice. The outdoor pool was a bathtub. About 15 minutes from the beach.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, I went with my husband and we definitely love it, Amazing staff and food, everything was excellent. Nothing bad to say about this Amazing hotel.
Stayed 5 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t have water for at least two hours or even hot water
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Pictures online look much different than actual hotel. Staff tried to double charge me because their machine ran out of paper and no note was put in that I paid in cash after card machine was not working. Advertised as having food and drink service 24 hours but that was not the case. But the room was clean.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, breakfast is delicious, kinda far from the action at Tulum beach but is pretty
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammed
3 day stay, No water for 2 days No electricity for 1 day Shower broke and was unusable after first day Did nothing to make it right Terrible experience
Stayed 3 nights in Mar 2021